Experience

Aerospace Corp
• United States
• Machinery Manufacturing
• 1 - 100 Employee
• Desktop Support

  • Jun 2018 - Present


PCM IT Services at Hyundai Motor

• IT Desktop Support

  • Feb 2016 - Present

  Senior Desktop Support Technician, Irvine, CA. 2/16 – Present Provides on-site and remote support for more than 300 employees. Monitoring and resolving tickets through ITSM software, email, and phone support. Responds immediately to all inbound service requests for PC Infrastructure support across all teams, to support, upgrade, install and troubleshoot desktops, notebooks, printers and other hardware devices. Manage and setup VoIP Phone system. Deploys enterprise software. Completes application installations on Window 7/10, including launching setup and configuring all the defaults and document results, followed by coordinating a QA with the application owner. The Desktop Support resource requires the ability to operate with minimum guidance from Management, and can report site service activities as needed. Show less



All Imaging Systems - Ultrasound Machines, Probes, Repairs

• Senior Technician

  • May 2014 - Apr 2015

  • Perform QA and QC on ultrasound equipments (i.e. GE, Philips, Toshiba), verifying the integrity and availability of all biomechanical resources, functionality of key processes, reviewing system, inspect, and test the products for defect, wear, and deviations from specifications. • Configure ultrasound equipment to hospital data servers and install appropriate upgrades; data recovery is often required when technical intrusions occur. • Travel to various southern California hospitals to perform regular security monitoring in accordance with company standards/regulations and flexible with short notice. Show less



Self-employed

• Real Estate
• 1 - 100 Employee

• Owner

  • 1992 - May 2014

  Expanded services to install new/rebuild existing servers and configure hardware, software, and peripherals. Perform Microsoft Windows Operating Systems (Servers and Workstation) administration including user creation and setup account, permissions, installations, patches, security, and troubleshooting network and computer problems. Experience managing Active Directory, DNS, DHCP, and Group Policy. Expanded services to install new/rebuild existing servers and configure hardware, software, and peripherals. Perform Microsoft Windows Operating Systems (Servers and Workstation) administration including user creation and setup account, permissions, installations, patches, security, and troubleshooting network and computer problems. Experience managing Active Directory, DNS, DHCP, and Group Policy.