Paul Poon

Assistant Manager at CITIC Telecom International CPC Limited
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Contact Information
us****@****om
(386) 825-5501
Location
New Territories, Hong Kong SAR, HK
Languages
  • Chinese Native or bilingual proficiency
  • English Full professional proficiency
  • Japanese Elementary proficiency

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Credentials

  • Foundations of Breach & Attack Simulation
    AttackIQ
    Jun, 2023
    - Nov, 2024
  • Foundations of Purple Teaming
    AttackIQ
    Jun, 2023
    - Nov, 2024
  • Foundations of Operationalizing MITRE ATT&CK
    AttackIQ
    May, 2023
    - Nov, 2024
  • Python for Data Science
    IBM
    May, 2023
    - Nov, 2024
  • Data Analysis Using Python
    IBM
    Mar, 2023
    - Nov, 2024
  • Fortinet FortiGate 6.0 Administrator
    Fortinet
    Nov, 2019
    - Nov, 2024
  • ITIL Foundation Certificate in IT Service Management
    EXIN your ICT competence partner
    Dec, 2012
    - Nov, 2024
  • Japanese Language Proficiency Test (JLPT) N3
    The Japan Foundation
    Jan, 2006
    - Nov, 2024
  • Fortinet Network Security Expert Level 4: Certified Professional
    Fortinet
    Nov, 2019
    - Nov, 2024
  • Fortinet Network Security Expert Level 1: Certified Associate
    Fortinet
    Oct, 2018
    - Nov, 2024
  • Fortinet Network Security Expert Level 2: Certified Associate
    Fortinet
    Mar, 2018
    - Nov, 2024
  • Fortinet Network Security Expert Level 3: Certified Associate
    Fortinet
    Mar, 2018
    - Nov, 2024
  • JNCIA-Junos
    Juniper Networks
    Sep, 2010
    - Nov, 2024
  • JNCIP-SEC
    Juniper Networks
    Jun, 2013
    - Nov, 2024
  • JNCIS-SEC
    Juniper Networks
    Oct, 2010
    - Nov, 2024
  • JNCIP-SP
    Juniper Networks
    Nov, 2012
    - Nov, 2024
  • JNCIS-SP
    Juniper Networks
    Nov, 2012
    - Nov, 2024
  • Certified Wireless Network Administrator (CWNA)
    CWNP
    Oct, 2012
    - Nov, 2024
  • FCNSA
    Fortinet
    Oct, 2012
    - Nov, 2024
  • JNCIA-ER
    Juniper Networks
    Oct, 2010
    - Nov, 2024
  • JNCIA-EX
    Juniper Networks
    Sep, 2010
    - Nov, 2024
  • JNCIA-M
    Juniper Networks
    Feb, 2010
    - Nov, 2024
  • JNCIS-M
    Juniper Networks
    Sep, 2010
    - Nov, 2024
  • Cisco Certified Network Associate Routing and Switching (CCNA)
    Cisco
    Dec, 2002
    - Nov, 2024

Experience

  • CITIC Telecom International CPC Limited
    • Hong Kong
    • Telecommunications
    • 200 - 300 Employee
    • Assistant Manager
      • Aug 2019 - Present

      • Oversee the engineering of IP/MPLS network across 27 countries and over 100 cities.• Lead a team of 3-4 engineers to handle global network engineering projects.• Plan and coordinate multiple projects simultaneously and in pragmatic approach.• Coach and motivate team members to achieve company goals at a high standard.• Manage and work with various vendors in both technical and commercial perspectives.

    • Senior Engineer
      • Sep 2014 - Aug 2019

      • Participate in the acquisition of Linx Telecom and then execute network merging.• Collaborate with vendor to apply technologies for enhancing the convergence of IP/MPLS network.• Develop configuration generators to automate the provisioning of various network equipment.• Participate in the application and renewal of OFCA licenses (UCL and SBO-IVANS).• Provide 3rd tier support for escalated cases from NOC team.

    • Network Engineer
      • Sep 2009 - Sep 2014

      • Take lead in setting up network platforms of new data centers in HK and Shanghai.• Plan, design and implement POP setup in LA, NY and London to complete the global IP/MPLS network strategy.• Handle engineering projects such as backbone and NNI setup, core network enhancement and upgrade, etc.• Represent the department to support internal/external audit.

  • PCCW
    • Hong Kong
    • Software Development
    • 700 & Above Employee
    • Senior Technical Service Officer
      • Nov 2007 - Sep 2009

      • Work as a supervisor in business broadband helpdesk center.• Handle customer complaints and work with all related parties to settle them.• Assist managers in staff performance review and development.• Assist managers in setting up new hotlines for new services.

    • Technical Service Officer
      • Dec 2006 - Nov 2007

      • Work as a trainer to improve the skill sets of all the helpdesk staff and newcomers.• Establish training scheme, prepare and document all the training materials.

    • Customer Service Officer
      • Nov 2003 - Dec 2006

      • Participate in new product "PCCW Convergence" launching, prepare all the necessities for new hotline setup.• Prepare broadband router and firewall configuration for service provisioning.• Work with NOC and field engineers to solve technical problems reported from customers.

    • Contract Customer Service Officer
      • Jul 2000 - Nov 2003

      • Work as a 2nd tier support to handle business broadband fault tickets escalated from helpdesk.• Work in helpdesk to provide 1st tier customer service and technical support to business broadband customers.

Education

  • Middlesex University
    Bachelor of Science, Computer Networks
    2007 - 2010
  • HKIVE
    Diploma, Computer and Communications Engineering
    1998 - 2000
  • The City and Guilds of London Institute
    Diploma, Computer and Communications Engineering
    1998 - 2000

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