Experience

GFI Digital

• United States
• Computer Hardware Manufacturing
• 200 - 300 Employee

• Senior System Engineer

  • Nov 2020 - Present

  • Client facing position working advanced technology projects o Project examples include corporate IT infrastructure integrations, server & storage build, Duo deployments, VMware upgrades, and Azure migrations • Perform work as Solutions Architect identifying all functional and non-functional requirements for a project and then creating a technical solution to address those requirements • Create documentation on how to address all aspects of a project including network & Active Directory migrations/integrations, telephony changes, local PC replacements/rollouts, and server/storage builds • As necessary for large scale projects, lead a team onsite at the customer’s location performing the physical integration activities required for that phase of the project • Primary technologies working with are VMware, Cisco/Meraki switches & APs, Dell/HPE storage & switches, and Dell workstations/laptops Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• • Aug 2017 - Jun 2020

  • Client facing position working customer projects that come in as a Request For Service (RFS) – areas include mainframe, storage, AWS, Windows, Unix, VMware, Citrix, Networking, and more.• Responsible for identifying all functional and non-functional requirements for a project and then creating a technical solution to address those requirements• Projects for solutioning range anywhere from server builds to new office build outs - a solution can be simple and involve only one tower or could contain solutions for all IT areas including tasks for storage, networking, onsite rack/stack, and infrastructure cabling• As part of this solution design process, I am responsible for developing the cost case as well to outline all expenses related to the project Show less

• • Apr 2015 - Aug 2017

  • Tasked with bringing in RFS projects & customer accounts into the IBM support center• Listed as subject matter expert for all Intel competencies (Windows, Linux, & VMware) & often was the first to work on new technologies or processes to develop the documentation for System Administrators• Provide education & technical reviews to System Administrators• Responsible for configuration & deployment of server build automation tools & scripts• Performed extensive work with vSphere, Windows, Linux, Chef, and scripting within Perl, VBscript, Powershell, Shell, and Batch• Latest project has been assisting with the development and deployment of a server build automation tool known as Allegro Show less

• • Nov 2014 - Apr 2015

  • Led an Intel team during the Transition and Transformation phase of a large customer signing• Interviewed new hires, assist in training employees, and provide feedback on not only day-to-day work but also long term projects and yearly reviews• Projects included DR site build out (ESXi 5.1 hosts, vCenter, DC's, and physical nodes), building of Server 2012 VM templates & deploying approximately 300 VM images, V-to-V migrations with PlateSpin, & software deployments through BladeLogic, & monitoring 3000+ servers via HP SIM• Worked with HP & IBM servers Show less

• • Aug 2012 - Nov 2014

  • Primary work was supporting Windows Server 2000, 2003, 2008, & 2012 client environments but also support of Active Directory, DNS, VMware (5.1), MS Clustering, & Citrix (4.5 & 6.5) environments and many applications such as SameTime, Remedy, Maximo, SQL, and IIS• Performed server builds (physical, VM, & P-V conversions), DR site build-outs, NAS/SAN troubleshooting, and worked hands on with IBM X-Series servers, IBM Flex chassis, and IBM BladeCenter chassis. For the Flex chassis, performed all initial configuration of FSM, hardware, & internal EN4093 network switches as well as long-term hardware support• Focused on learning about the IT environments of our assigned accounts, looked for ways to enhance our support for those accounts, and document all information to help ensure quality support and communication with our clients• Performed tier 2, 3, & 4 support for Intel competencies• Scripted numerous IT solutions via batch, VBS, and PowerShell Show less



Primaris

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Systems Administrator

  • Aug 2010 - Aug 2012

  • Provided technical support for approximately 150 local and remote employees • Primary work was with maintaining/supporting VMWare (hosts & vSphere), Active Directory, Exchange 2007, MS Server 2003 & 2008, Windows 7, Kaspersky Antivirus, Lync, Symantec Backup Exec, SafeNet ProtectDrive, and supporting the SAN device • Built VM environment (3 ESXi 5.1 hosts, 1 vCenter server, and approximately 50 virtual servers) • Worked with IT Director on staffing our team, financing projects, planning infrastructure changes, and SAS-70 certification. Show less



MedAssets

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• Technical Support Specialist

  • Nov 2005 - Aug 2009

  • Provided technical support for 1800+ employees and 10,000+ members • Managed backup system, Tanberg video units, FTP server, electronic forms creation (InfoPath), and Lyris mail server • Worked extensively with Active Directory, Microsoft Server 2003, SharePoint, Symantec Backup Exec, BlackBerry (hardware and Enterprise Server), & SCCM • Handled training, hiring, and turnover of IT Helpdesk employees, wrote IT informational manuals for company use, and participated in budget discussions/planning for our department Show less



Computer 21, LLC

• Cape Girardeau, MO

• Co-Owner and Computer Technician

  • 2002 - Nov 2005

  • Provided help desk support for local companies and repaired PCs in store • Cabled, setup, & managed local area networks • Assisted with the daily management operations of the business including finances, inventory, and staffing • Provided help desk support for local companies and repaired PCs in store • Cabled, setup, & managed local area networks • Assisted with the daily management operations of the business including finances, inventory, and staffing