Experience

USAN, Inc.

• United States
• Telecommunications
• 100 - 200 Employee

• DevOps Engineer

  • Nov 2020 - Present

  - Currently a part of the Observability Team, responsible for providing monitoring and alerting for cloud services.- I administrator Sumo Logic Saved Search Queries, Collectors, and Monitors for on-prem & cloud observability via Python API calls. - I write PowerShell scripts within JSON/YAML SSM Documents for maintaining managed instances via SSM Agents.- I work on scripting AWS Automation documents that will perform Windows patching for on-prem Hyper-V hosted Windows servers. This will integrate into our ticketing system - ServiceNow, which will eventually get triggered based on vulnerability scan results from Tenable.io.- I work in Azure DevOps GIT repos to sync Terraform Cloud workspaces to deploy AWS EC2 Windows instances, managed IAM permissions, create S3 Buckets, and deploy AWS Systems Manager Distributor Packages, Run Commands, and Automation documents.

• Windows System Administrator

  • Dec 2019 - Nov 2020

• Windows System Analyst

  • Jun 2019 - Dec 2019



Logic Speak

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Consultant

  • Jun 2016 - May 2019

  • Help Desk Support for over 50 different Windows environments. • Excelled at the Autotask PSA, managing client communication & creating support documentation. • Provided valuable client consultation on network security for multiple clients. • Furthered skills with Remote Monitoring & Management (AEM/Datto RMM). • Help Desk Support for over 50 different Windows environments. • Excelled at the Autotask PSA, managing client communication & creating support documentation. • Provided valuable client consultation on network security for multiple clients. • Furthered skills with Remote Monitoring & Management (AEM/Datto RMM).



Omnico Group

• United States
• Information Technology & Services
• 1 - 100 Employee

• Jr. System Admin with Lab & Dev-Ops responsibilities

  • May 2014 - Jun 2016

  • Maintained a lab of over 80 “Point of Sale” terminals for DEV / QA. manufactures, included NCR, IBM, and HP running a variety of OS(s), like Windows Embedded, XP, 7, 8.1, 10, and IBM OS 4690. • Administered DEV/QA Hyper-V hypervisors. Hosts consisted of over 200 different guests, OS(s) ranging from 2000 Pro to Server 2016. Clients included Six Flags & Universal Studios. • Dev-Ops responsibilities included the creation of DEV/QA VM(s), which included using Microsoft technologies such as MS SQL Server 2005 – 2016, IIS Web Server, and .NET.



Micro Center

• United States
• Retail
• 700 & Above Employee

• Retail Sales Knowledge Advisor

  • Aug 2012 - Apr 2014

  • Assisted retail customers with computer related sales and tailored the experience to meet their needs and supporting them via email. Aided customers with all types of computer hardware needs, including GBI Forensics, Audi Racing, and gamers with water-cooled computers. Received on the job training from major technology companies such as Intel, HP, Dell, and AMD. During tenure, received award for “best in show” for custom built-computer at Intel’s LANFEST Atlanta 2014, which was displayed in CPU Power Magazine for the November 2014.



Chick-fil-A Corporate Support Center

• United States
• Restaurants
• 700 & Above Employee

• Team Member

  • May 2006 - Dec 2010

  Worked directly with customers as a cashier and in a busy drive-thru. Learned how to calm frustrated customers and turn a bad experience into a pleasant interaction. Was responsible for closing the store at night and leading a team in cleanup and closing duties. Also worked off-site at catering events extending the Chick-Fil-A brand outside its traditional walls. Worked directly with customers as a cashier and in a busy drive-thru. Learned how to calm frustrated customers and turn a bad experience into a pleasant interaction. Was responsible for closing the store at night and leading a team in cleanup and closing duties. Also worked off-site at catering events extending the Chick-Fil-A brand outside its traditional walls.