Paul Strong

Head of ICT and Web services at The Ramblers
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Contact Information
us****@****om
(386) 825-5501
Location
UK
Languages
  • German -
Skills

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Bio

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Credentials

  • Prince2 Practioner
    APMG International
    Sep, 2016
    - Oct, 2024
  • Sitecore CRM Advanced User
    Sitecore
    Nov, 2012
    - Oct, 2024
  • ITIL v3
    -
    Feb, 2011
    - Oct, 2024
  • Windows Server Administration
    Learning Tree International

Experience

  • The Ramblers
    • United Kingdom
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Head of ICT and Web services
      • Dec 2005 - Present

      • Direct and manage all aspects of the ICT & Web services delivery.• Develop/Implement ICT strategies supporting the mission and core business objectives.• Develop annual business plans with SMT/Board and operating budget for the department• Monitor implementation of the ICT components of the business plan to ensure targets met.• Manage high business impact IT projects and liaise with CEO/Board. • Research and evaluate new technologies/identify areas of potential business development• Deliver a high quality IT service internally and to external customers based on negotiated SLAs. • Ensure the continued, uninterrupted operation of the ICT infrastructure, secure from threats and operating within agreed performance metrics. • Direct the preparation and implementation of policies, procedures and standards relating to information and telecommunication systems.• Develop annual IT operating budget and monitor spend to ensure financial targets met in a cost efficient way.• Negotiate service level agreements with both internal and external customers and service providers.• Implement a continuous measurement, review, audit and benchmarking processes to monitor the security, capacity and performance of systems. • Data protection controller• Provide leadership and motivation to the technical department. • Positively communicate company vision, values, priorities and targets.

    • IT Manager
      • Aug 1999 - Dec 2005

      • Deliver a high quality IT service, both within the company and to all customers, based on the ITIL approach to service delivery within negotiated SLAs.• Develop, maintain and review the company project programme, in partnership with the Director of Finance & Operations.• Ensure IT projects delivered on schedule and meet agreed objectives and business needs.• Monitor ICT service delivery to ensure the agreed targets and standards are met.• Coach, motivate & develop individuals within the IT team.

  • Pavilion IT
    • Qatar
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • System Support
      • Jan 1997 - Dec 1998

      Responsible for: Installing, configuring, updating and maintaining server software/hardware High-level problem troubleshooting; replacing failed hardware and addressing system problems Tracking system capacity (CPU, memory, disk space, etc.) and reporting/correcting any issues; Installing software upgrades and security patches, and monitoring for intrusion signs Assessing where the company stands as far as IT system performance/efficiency, compared to where it would like to be, and compiling recommendations on how to improve performance. Developing the company web presence.

  • Computer Direkt
    • Germany
    • Retail
    • Sotware installer
      • Jan 1990 - Jan 1995

      Responsibilities included the installation and configuration of office systems in-house and for external clients. Supervising and delegating the work of two colleagues, training apprentices and liaising with suppliers to procure IT sotware and hardware. The role required a detailed working knowledge of PC components, peripherals and widely used software applications. I also supervised a team which improved internal processing efficiencies, stock control systems and internal environmental policies. Manage and monitor LAN/WAN network services; Recommend and acquire equipment replacements and upgrades; Maintain an inventory of all network devices; Draft and maintain LAN/WAN documentation and processes; Perform routine audits of systems and software; and troubleshoot any reported problems.

Education

  • University of Brighton
    Environmental Science, GIS, Geography, Ecology, Maths
    1995 - 1998
  • St Johns College, Portsmouth
    1978 - 1984
  • Silicon Beach

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