Experience

Phoenix Business Solutions

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Support Consultant`

  • Nov 2018 - Present



Ascertus Limited

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Engineer

  • Apr 2015 - Nov 2018



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Application Support Engineer

  • Feb 2012 - Nov 2014

  Customer Troubleshooting\Break Fix Support and Remote Support of Autonomy iManage products Advanced working knowledge of WorkSite inc. FileSite\DeskSite\OffSite, EM for Lotus Notes, WCS for Exchange and Lotus Notes, IDOL Setup of VM’s for testing of various business scenarios Contributed high-value reusable content to the technical support knowledgebase in the form of best practice methods, technical white papers, blogs, and knowledgebase solutions Customer Troubleshooting\Break Fix Support and Remote Support of Autonomy iManage products Advanced working knowledge of WorkSite inc. FileSite\DeskSite\OffSite, EM for Lotus Notes, WCS for Exchange and Lotus Notes, IDOL Setup of VM’s for testing of various business scenarios Contributed high-value reusable content to the technical support knowledgebase in the form of best practice methods, technical white papers, blogs, and knowledgebase solutions



RDT Limited

• United Kingdom
• Software Development
• 1 - 100 Employee

• Build & Release Analyst

  • Jan 2011 - Sep 2011

  • Building and packaging insurance software for release using Visual Studio 2008 and TFS 2010 • Maintaining build and setup scripts and solutions • Deploying releases to testing environments and perform pre-testing functionality checks • Supporting clients with any configuration or deployment issues • Investigating new tools for setup and obfuscation • 1st and 2nd line hardware\software support for users and clients • Building and packaging insurance software for release using Visual Studio 2008 and TFS 2010 • Maintaining build and setup scripts and solutions • Deploying releases to testing environments and perform pre-testing functionality checks • Supporting clients with any configuration or deployment issues • Investigating new tools for setup and obfuscation • 1st and 2nd line hardware\software support for users and clients



Zoe Mode

• Computer Games
• 1 - 100 Employee

• IT Engineer

  • Nov 2005 - Jan 2011

  • 1st, 2nd line support for Brighton games studio and first line support for other company studios consisting of hardware\software installation and support, user and server administration, backups, firewall monitoring\support, network storage and security. • Administration and Support of a small Apple G5 network including a G5 XServe and RAID • Handle all hardware and software purchases. • Setup and support of Bugzilla, MediaWiki, Apache, MySQL, MS SQL, Maya, 3DS Max, Adobe Suites across 4 studios. • Wrote and developed Software\Hardware Audit system for Kuju Studios using C#.NET and MS SQL. • Redesigning the company intranet and studio intranets using Contribute & Sharepoint 2003 • Key Skills: Windows 2000/XP, 2000/2003 Server, Exchange 2000/2003,2007, MS Office (all), Apache, MySQL, Perl, Python, MS SQL 2005. Show less