Director Infrastructure and planning

• Jul 2023 - Present

Director, Infrastructure Operations

• Dec 2021 - Aug 2023

Senior Manager Infrastructure Operations/Windows Systems Engineering

• May 2015 - Mar 2022

• Lead, mentor 22 associates of the enterprise server and automation team, including the design, installation, configuration, and support of servers, workstations, and associated network peripherals. Direct, support, and oversee the work activity of Engineers. Analyze user requirements, projected workloads, and departmental processes and procedures, and make recommendations to management regarding new technologies and computer systems or improvements to existing systems, processes and procedures. • Manage the operations and support of the enterprise and departmental networks, including servers, F5s, software, PCs, and related equipment including anti-virus, backups, deployments, and patching of infrastructure 24x7x365 • Develop policies and procedures related to PC, Servers and network standards, disaster recovery planning, network security, administration and operation • Reduce hardware and software budgets and maintenance contracts for internal/external customer’s applications saving by $100,000 annually while maintaining existing SLAs • Act as a technical liaison architect between internal Harris Teeter management and staff and external vendors regarding departmental system selections, maintenance, support, and provide project management for several dozen projects simultaneously • Other responsibilities manage various budgets, capital and or operating expenses and strategic long term road maps, contracts for Microsoft Premier Support, VMWare support, VARS, and other hardware and software applications for Harris Teeter • Manage several project simultaneously below budget and ahead of schedule using different project management methodologies including adaptive, agile, feature driven development and safe scrum • Pioneered ITIL standards for IT department and executed new CMDB • Reduced physical server inventory 85% with P2V consolidation initiative Show less

Senior Manager Infrastructure and Operations – Windows Systems Engineering

• Nov 2013 - May 2015

Implement and support the architecture, design, development, installation and maintenance of Windows Servers, Active Directory, VMware, and Hyper-V servers in multiple data centers and over 1,100 stores. • Provide leadership to a team of 12 engineers to proactively and cost effectively meet the needs of the needs of the Windows Enterprise and Store Infrastructure • Mentor/Lead/Manage others to work effectively to provide value in a very strong customer-service /team oriented environment • Establish standardized processes for development, documentation, and testing for Hyper-V, VMware and Windows. • Plan and manage including architecture, administration, and PCI compliance for over 6,500 global servers 24x7x365 with an emphasis on availability, quality, timeliness, budget, and cost • Manage the development of critical business projects with documentation, project management time estimates and project schedules, monitor progress and provide accurate and timely reports for multiple assigned projects • Provide scalability, reliability, capacity, and performance tuning of physical and virtual servers (VMware and Hyper-V) server infrastructure • Set strategic business directions for server hardware and software upgrades • Strong emphasis following ITIL standards and maintaining PCI and PII compliance of servers and reports to executive leadership • Assist troubleshoot production incidents for different towers help resolve incidents, outages in addition effectively work problem management activities • Other responsibilities manage various contracts for Microsoft Premier Support, VMWare support, and other hardware and software applications for JCPenney • Provide training and documentation on sharepoint Show less

Senior Systems Integrations Specialist Manager

• Oct 2005 - Nov 2013

Technical lead Manager for a global team for VMware and Windows servers support on large enterprise systems serving Fortune 1000 organizations, direct projects providing project expertise, customer service and technology consulting, interface with client’s executive team to define projects, Service Level Agreements [SLA’s] requirements and translate business objectives into tactical plans. Manage development, design and delivery of end-to-end solutions. Support over 3,500 nodes in a 24x7x365 environment. • Lead development and support of all operational support for open systems Wintel and VMware and processes, which contributed to securing long-term business, optimizing levels of productivity and sustaining overall project success. • Support ESXi hosts VMware 4.x and 5.x hosts clusters. Produce customer reports with EcoShell, PowerGUI, PowerCLI, PowerShell, and VMware Charge Back Manager. • Establish standardized processes for development, documentation, and testing for VMware and Windows. Show less

Senior Supervisor Technician

• Mar 2003 - Mar 2005

Recruited to establish a team of four to support Intel, Novell, and UNIX based systems in a 24x7x365 environment including Active Directory. Designed, tested and implemented multiple customer applications including SAP/R3 systems for several thousand customers, site administrator for Anti-Virus support. • Prepared and executed an IT strategy that reduced costs and direct labor costs while increasing performance. • Support of Corporate and local rollouts ahead of schedule Recruited to establish a team of four to support Intel, Novell, and UNIX based systems in a 24x7x365 environment including Active Directory. Designed, tested and implemented multiple customer applications including SAP/R3 systems for several thousand customers, site administrator for Anti-Virus support. • Prepared and executed an IT strategy that reduced costs and direct labor costs while increasing performance. • Support of Corporate and local rollouts ahead of schedule

Senior Support Analyst

• Oct 1990 - Mar 2003

Promoted and transferred here October 1990.Managed internal/external projects, supported Novell NetWare file servers, NDS, DHCP Servers, and Wintel Servers for 1,500 users for a global team served as a supervisor for contractors, site administrator for anti-virus, backups, and internal programs, managed all network printers and print jobs. • Wrote automated jobs to eliminate manual processes and reduce errors and personnel costs• Reduced hardware costs over 100,000• Scripted Wise Enterprise packages for automated rollout of software• Documented and developed Asset Management system Show less

Systems Support Analyst

• Mar 1988 - Oct 1990

Responsibilities: Performed systems programming utilizing DCL, EVE, and VMS. Supported DECnet, Digital Micro VAX II farm for over a thousand users including hardware and software upgrades programmed in VAX Fortran 77 and Forms Management System (FMS). Supported CHAMPS accounting package including Account Journals, Accounts Payable, add Data Processing equipment including AT&T phone network, Mainframes, and PC’s.• Developed and Documented Asset Management system• Managed all Data Processing maintenance contracts for entire site• MIS Security administrator for entire facility • Requested hardware/software purchases in excess of $100,000 • Wrote customer scripts for CEO using COGNOS products QDESIGN, QTP, QSHOW, QUIZ and Powerhouse Dictionary Show less