Paul Seddon
Support Manager at Restart Consulting Ltd- Claim this Profile
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Bio
Credentials
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ITIL Practitioner
AXELOS Global Best PracticeJul, 2019- Nov, 2024 -
ITIL Foundation certificate in IT Service Management
THE BRITISH COMPUTER SOCIETYNov, 2014- Nov, 2024 -
InterSystems IRIS System Administration Specialist
InterSystemsOct, 2022- Nov, 2024 -
HealthShare Health Connect HL7® Interface Specialist
InterSystemsSep, 2021- Nov, 2024
Experience
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ReStart - Interoperable Digital Care
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Support Manager
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Jul 2020 - Present
Manager of ReStart's small, yet agile, Support team.Aside from looking after ReStart's internal IT infrastructure, we also support the Integration Engines for 25+ NHS Trusts across the UK on a 24/7 basis.Internal Infrastructure is on Hyper-V hosts, with a mix of Windows and Linux virtual machines, as well as hosted servers on Azure.The integration engines we support include Ensemble/HealthShare Health Connect, Qvera, Mirth Connect, Rhapsody, Java CAPS, eGate.
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Support Supervisor
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Jul 2014 - Jul 2020
Overseeing and and providing support for ReStart's internal IT infractructure, as well as supporting integration engines for 20+ NHS Trusts across the UK on a 24/7 basis.Internal Infrastructure is on Hyper-V hosts, with a mix of Windows and Linux VMs, as well as hosted servers on Azure.The integration engines we support include Ensemble/HealthShare Health Connect, Qvera, Mirth Connect, Rhapsody, Java CAPS, eGate.
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IT Systems Administrator
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Mar 2012 - Jul 2014
ReStart is a dedicated provider of data integration and management solutions within the Healthcare and Commercial markets. As well as maintaining and developing ReStart's internal network, I provide support for our client's InterSystems Ensemble installations, Such as NHS Tayside and Surrey and Sussex Healthcare NHS Trust. I am currently specializing in Ensemble installations configured as a mirrored environment.
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Coastline Housing
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United Kingdom
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Non-profit Organizations
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1 - 100 Employee
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IT Helpdesk Assistant
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Jan 2012 - Feb 2012
On a 2 month contract to assist the IT team whilst Coastline is busy moving to a new office. Main duties are to monitor backups, solve issues logged on the helpdesk system and help move IT equipment to the new premises. Have gained experience with Lync 2010 as this new communication system went live within the first week of my contract and have solved an issue with their RDS system. On a 2 month contract to assist the IT team whilst Coastline is busy moving to a new office. Main duties are to monitor backups, solve issues logged on the helpdesk system and help move IT equipment to the new premises. Have gained experience with Lync 2010 as this new communication system went live within the first week of my contract and have solved an issue with their RDS system.
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Marine Academy Plymouth
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Plymouth, United Kingdom
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IT Technician
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Aug 2006 - Oct 2011
Provided IT Support to the staff and students at Marine Academy Plymouth. Tasks included: managing and monitoring desktops and laptops running Win XP - Win 7 and various other pieces of software; managing Windows servers from 2003 to 2008R2 running various different roles in the domain; setting up new user accounts in Active Directory and Exchange; editing security policies in Group Policy Manager; setup and monitored managed HP switches. Provided IT Support to the staff and students at Marine Academy Plymouth. Tasks included: managing and monitoring desktops and laptops running Win XP - Win 7 and various other pieces of software; managing Windows servers from 2003 to 2008R2 running various different roles in the domain; setting up new user accounts in Active Directory and Exchange; editing security policies in Group Policy Manager; setup and monitored managed HP switches.
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Education
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2000 - 2005
Tamarside Community College
GCSE
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