Senior Project Manager

• Sep 2023 - Present

Data Centre Migration -Technical Delivery Manager

• Oct 2021 - Oct 2023

PTSB is migrating their primary data center from Cork to Dublin. Technical Project Manager, for the build ahead infrastructure, for the new DC network and Security Infrastructure. Duties involved: • Designing and building the LAN and WAN infrastructure for the new data centre. • Designing and building the security infrastructure for the new data centre, including DMZs, firewalls, network intrusion prevention, DDOS, active/action private cloud integration. • Migrating the… Show more PTSB is migrating their primary data center from Cork to Dublin. Technical Project Manager, for the build ahead infrastructure, for the new DC network and Security Infrastructure. Duties involved: • Designing and building the LAN and WAN infrastructure for the new data centre. • Designing and building the security infrastructure for the new data centre, including DMZs, firewalls, network intrusion prevention, DDOS, active/action private cloud integration. • Migrating the virtual and physical devices and services to the new data centre.

Network Upgrade - Technical Delivery Manager

• Jan 2019 - Sep 2021

Managing the upgrade of the Bank’s network, from Avaya to Cisco network equipment. Duties involve: • Upgraded the entire PTSB network and migrated all systems, storage and users to the new network. • Introduced SD-WAN, wifi and remote internet VPN connectivity across the organization. • Upgraded and migrated the telephony system as well as introducing a recorded customer video conference system. • Negotiated new contracts with the network and telephony 3rd party providers and… Show more Managing the upgrade of the Bank’s network, from Avaya to Cisco network equipment. Duties involve: • Upgraded the entire PTSB network and migrated all systems, storage and users to the new network. • Introduced SD-WAN, wifi and remote internet VPN connectivity across the organization. • Upgraded and migrated the telephony system as well as introducing a recorded customer video conference system. • Negotiated new contracts with the network and telephony 3rd party providers and transitioned to the new providers.

Technical Delivery Manager (SIEM & SOC)

• Oct 2017 - Dec 2018

Permanent TSB, Ireland's third largest bank. Deploying a new Security Information and Event Management (SIEM) system and standing up a dedicate Security Operations Centre (SOC) Duties involve: • Project Managing the System Implementation and Service Transition work-stream of the project on a day-to-day basis. • Being an SME on the creation of the Managed Service Agreement and Contract Schedules. • Managing the 3rd party Managed Service Provider to build the system and… Show more Permanent TSB, Ireland's third largest bank. Deploying a new Security Information and Event Management (SIEM) system and standing up a dedicate Security Operations Centre (SOC) Duties involve: • Project Managing the System Implementation and Service Transition work-stream of the project on a day-to-day basis. • Being an SME on the creation of the Managed Service Agreement and Contract Schedules. • Managing the 3rd party Managed Service Provider to build the system and implement new service model. • Responsible for Service Transition including the Service Design, the readiness of both organisations and formal acceptance into service.

Project Manager – Implementing 3rd Party Support Model

• Apr 2017 - Sep 2017

Project Manager – Implementing 3rd Party Support Model for Hybris E-Commerce Portal on AWS infrastructure. This provides Sony with their first global content submissions system. Duties involved: • Implementing the agreed support model Defining the target support model • Defining and agreeing the service obligations within the appropriate contract schedules • Supporting the tendering process as a Subject Matter Expert (SME) Project Manager – Implementing 3rd Party Support Model for Hybris E-Commerce Portal on AWS infrastructure. This provides Sony with their first global content submissions system. Duties involved: • Implementing the agreed support model Defining the target support model • Defining and agreeing the service obligations within the appropriate contract schedules • Supporting the tendering process as a Subject Matter Expert (SME)

Project Manager

• Mar 2015 - Mar 2017

The FCA manages an outsourced supply chain. Adhering to OJEU rules the FCA retendered a number of large IT services, after re-designing its target Service Architecture. Duties involved: • Definition of and transition to the target Service Integration & Management (SIAM) Architecture, for a Tower Supplier Model. • Managing the transition to the ITSM Tool ServiceNow to support the insourced SIAM Architecture. • Identifying requirements for the future IT services to be consumed by… Show more The FCA manages an outsourced supply chain. Adhering to OJEU rules the FCA retendered a number of large IT services, after re-designing its target Service Architecture. Duties involved: • Definition of and transition to the target Service Integration & Management (SIAM) Architecture, for a Tower Supplier Model. • Managing the transition to the ITSM Tool ServiceNow to support the insourced SIAM Architecture. • Identifying requirements for the future IT services to be consumed by the FCA. • Reviewing existing service contracts and ensuring valid requirements are maintained. • Delivering a set of service obligations within the appropriate contract schedules, validated by lawyers and agreed by the key stakeholders. • Supporting the tendering process as an Subject Matter Expert (SME), contributing to structure, question content, scenario modeling, scoring and assessments of the third party submissions. Show less The FCA manages an outsourced supply chain. Adhering to OJEU rules the FCA retendered a number of large IT services, after re-designing its target Service Architecture. Duties involved: • Definition of and transition to the target Service Integration & Management (SIAM) Architecture, for a Tower Supplier Model. • Managing the transition to the ITSM Tool ServiceNow to support the insourced SIAM Architecture. • Identifying requirements for the future IT services to be consumed by… Show more The FCA manages an outsourced supply chain. Adhering to OJEU rules the FCA retendered a number of large IT services, after re-designing its target Service Architecture. Duties involved: • Definition of and transition to the target Service Integration & Management (SIAM) Architecture, for a Tower Supplier Model. • Managing the transition to the ITSM Tool ServiceNow to support the insourced SIAM Architecture. • Identifying requirements for the future IT services to be consumed by the FCA. • Reviewing existing service contracts and ensuring valid requirements are maintained. • Delivering a set of service obligations within the appropriate contract schedules, validated by lawyers and agreed by the key stakeholders. • Supporting the tendering process as an Subject Matter Expert (SME), contributing to structure, question content, scenario modeling, scoring and assessments of the third party submissions. Show less

Service Operations Manager (Interim)

• Oct 2014 - Mar 2015

Reliance Mutual is a life insurance and pensions provider that needed an interim Service Operations Manager. Having previously worked for the Head of Operations, the role involved securing the right candidate to fill the role on a permanent basis, while reviewing and improving the processes and operating model. Duties involved: • Defining the Service Catalogue and SLAs for the services. • Structuring the IT budget forecasting and improving financial control. • Rolling out ITIL… Show more Reliance Mutual is a life insurance and pensions provider that needed an interim Service Operations Manager. Having previously worked for the Head of Operations, the role involved securing the right candidate to fill the role on a permanent basis, while reviewing and improving the processes and operating model. Duties involved: • Defining the Service Catalogue and SLAs for the services. • Structuring the IT budget forecasting and improving financial control. • Rolling out ITIL processes, training and ways of working for the Service Operations function. • Assisting with the roll-out of an online portal, to allow the public to purchase insurance products. • Assisting with the outsourcing of some of the Operations responsibilities and in-house hosted services. Show less Reliance Mutual is a life insurance and pensions provider that needed an interim Service Operations Manager. Having previously worked for the Head of Operations, the role involved securing the right candidate to fill the role on a permanent basis, while reviewing and improving the processes and operating model. Duties involved: • Defining the Service Catalogue and SLAs for the services. • Structuring the IT budget forecasting and improving financial control. • Rolling out ITIL… Show more Reliance Mutual is a life insurance and pensions provider that needed an interim Service Operations Manager. Having previously worked for the Head of Operations, the role involved securing the right candidate to fill the role on a permanent basis, while reviewing and improving the processes and operating model. Duties involved: • Defining the Service Catalogue and SLAs for the services. • Structuring the IT budget forecasting and improving financial control. • Rolling out ITIL processes, training and ways of working for the Service Operations function. • Assisting with the roll-out of an online portal, to allow the public to purchase insurance products. • Assisting with the outsourcing of some of the Operations responsibilities and in-house hosted services. Show less

Project Manager - Service Design/Transition to Cloud

• Jun 2013 - Aug 2014

Integrating the Salesforce Cloud, Financial Conduct Authority (FCA), London, UK. June 2013 – August 2014 The Financial Conduct Authority has started to adopted Cloud based applications and capabilities. Salesforce has been implemented and heavily integrated with legacy systems, to replace and enhance a number of core systems and processes. These include, Contact Centre and regulated firms Authorizations and Supervisory processes. Duties involved: Definition of non-functional… Show more Integrating the Salesforce Cloud, Financial Conduct Authority (FCA), London, UK. June 2013 – August 2014 The Financial Conduct Authority has started to adopted Cloud based applications and capabilities. Salesforce has been implemented and heavily integrated with legacy systems, to replace and enhance a number of core systems and processes. These include, Contact Centre and regulated firms Authorizations and Supervisory processes. Duties involved: Definition of non-functional requirements and operational acceptance criteria for Cloud based systems and interfaces. Understand the key differences between hosted and Cloud based systems and design a suitable Support Model. Ensure the FCA standard Service Design is leveraged as much as possible. Definition of new and changed Service Level Agreements. Agree contractual service schedules and negotiate commercials. Managing deliveries from 3rd parties.

Project Manager - De-merger and Shared Systems

• Jul 2011 - May 2013

The Financial Services Authority is de-merging approximately 25% of the company to the Bank of England. As some of the systems will continued to be shared by both organisations a suitable service design was required. Duties involved: -Definition of non functional requirements and Operational Acceptance Criteria for new and changed services. -Creation of Support Models for new and changed systems and a Service Design for the supporting processes. -Definition of new or changed… Show more The Financial Services Authority is de-merging approximately 25% of the company to the Bank of England. As some of the systems will continued to be shared by both organisations a suitable service design was required. Duties involved: -Definition of non functional requirements and Operational Acceptance Criteria for new and changed services. -Creation of Support Models for new and changed systems and a Service Design for the supporting processes. -Definition of new or changed Service Level Agreements. -Agree Contractual changes where appropriate. -Managing deliveries from 3rd parties.

Project Manager - Service Transition

• Jun 2009 - Mar 2012

Project Manager - Service Introduction

• Jul 2008 - May 2009

Service Delivery Manager

• Nov 2007 - Feb 2008

Service Delivery Manager

• Oct 2004 - Aug 2007

Implementation Project Manager

• Oct 2000 - Jun 2002

Implementation Project manager

• Oct 1999 - Oct 2000