Experience

Basesite

• Ireland
• Technology, Information and Internet
• 1 - 100 Employee

• • Apr 2023 - Present

• • Jan 2022 - Apr 2023


Ryanovation Consulting Limited
• Company Owner

  • Apr 2023 - Present


Citi

• Mexico
• IT Services and IT Consulting
• 100 - 200 Employee

• Vice President - Business Intelligence / Global Service Innvovation & Readiness

  • Jun 2018 - May 2023

  Product Owner - Business Intelligence (BI) leading 2 global teams focused on client & operations BAU/Data transformation. TTS reporting self-service & ommercialisation leading to a 70% reduction in manual touch-points and overall process elimination. Automation of global corporate & bank client scorecards via SAP business objects. 17 FTE save & 62% reduction in manual effort. TTS Partnership with cross-functional innovation teams leveraging NLP/AI/RPA/Big Data to optimize global client experience. Global Service Readiness Mgr focused on Digital Day1 for Global Payments and Recievables (Instant Payments, Virtual Accounts, PayerId, Global ISO20022 Migration and Platform/Application Development and Migration Show less

• Global Client Experience Project Manager

  • May 2014 - Aug 2017

  AVP TTS Global Client Experience Project Lead Developed globally scalable client centric solutions to assist client service advocacy (Qlik, SAP, Sharepoint, Excel/VBA) Adopted, managed and promoted global client experience (C/X) strategies across multiple lines of business in the TTS franchise. Built & maintained client opportunity, segmentation analytics & data models using various client reference/data sources. AVP TTS Global Client Experience Project Lead Developed globally scalable client centric solutions to assist client service advocacy (Qlik, SAP, Sharepoint, Excel/VBA) Adopted, managed and promoted global client experience (C/X) strategies across multiple lines of business in the TTS franchise. Built & maintained client opportunity, segmentation analytics & data models using various client reference/data sources.