Experience

Apotex Corp.

• United States
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Senior Business Intelligence Analyst

  • Jul 2022 - Present

  Miramar, Florida, United States Collaborate with in-house (Finance, Sales, Marketing, Regulatory and Customer Support) and global colleagues to expand current data analytics. • Provide Front-end development and delivery of Business Intelligence and Analytical solutions • Develop interactive and insightful Qlik Sense visualizations and stories that are easily understood • Engage with Global Information Systems, BW and SalesForce teams to manage priorities, during design sessions, or peer review sessions while… Show more Collaborate with in-house (Finance, Sales, Marketing, Regulatory and Customer Support) and global colleagues to expand current data analytics. • Provide Front-end development and delivery of Business Intelligence and Analytical solutions • Develop interactive and insightful Qlik Sense visualizations and stories that are easily understood • Engage with Global Information Systems, BW and SalesForce teams to manage priorities, during design sessions, or peer review sessions while simultaneously adhering to RACI matrix during development • Data Modeling or creating Datasets Show less



Cigna Healthcare

• Hospitals and Health Care
• 700 & Above Employee

• Senior Business BI & Analytics Analyst

  • Jul 2020 - Jul 2022

  Miami-Fort Lauderdale Area • Collaborate with business partners to define project specifications and functional requirements • Validate data, automate manual data tasks by building process improvements • Built and designed Tableau Dashboards providing analysis of profitability for policies, Verint category trends and AHT by user, claims processed, and new business applications • Project lead for transition of data required from SAP to CCW (Cigna Central Warehouse) to automate reports • SME for collecting… Show more • Collaborate with business partners to define project specifications and functional requirements • Validate data, automate manual data tasks by building process improvements • Built and designed Tableau Dashboards providing analysis of profitability for policies, Verint category trends and AHT by user, claims processed, and new business applications • Project lead for transition of data required from SAP to CCW (Cigna Central Warehouse) to automate reports • SME for collecting and evaluating data from various sources including testing, validating, and managing business definitions • Support ensuring compliance with naming conventions and naming standards, facilitating convergence for the correct definitions, associating business term definitions with their authoritative sources. • Interpret clinical metrics to identify trends, variances, & key issues to provide recommendations for adjustments • Quarterly & Annual financial compensation analysis for dental service organizations Show less



Carnival Cruise Line

• Travel Arrangements
• 700 & Above Employee

• Business Analyst/Commercial Reporting & Analysis

  • Jun 2018 - Jul 2020

  Miami, FL • Analyze, generate and monitor ongoing reporting for Sales & Guest Services (including Financial & Operation Planning, Worldwide Sales, Global Contact Center Sales, Work Force Planning, and Marketing A&P) • Develop and maintain Ad-Hoc or automated reports with SQL statements using various data sources such the CMS Database, Data Warehouse, and Workforce Management system (Excel, Tableau, Hyperion, & SAS) • Utilize Tableau, Pureshare, and Excel with ongoing KPI “dashboards” tracking… Show more • Analyze, generate and monitor ongoing reporting for Sales & Guest Services (including Financial & Operation Planning, Worldwide Sales, Global Contact Center Sales, Work Force Planning, and Marketing A&P) • Develop and maintain Ad-Hoc or automated reports with SQL statements using various data sources such the CMS Database, Data Warehouse, and Workforce Management system (Excel, Tableau, Hyperion, & SAS) • Utilize Tableau, Pureshare, and Excel with ongoing KPI “dashboards” tracking prioritization, allocation, and metrics • Create and manage objects in Database such as Tables, Views, & Indexes • Manage, forecast, and interpret Marketing A&P finance budget of $130MM • Present to Directors and Senior Management research findings & analysis Show less



Amerant Bank

• United States
• Financial Services
• 400 - 500 Employee

• IS Service Analyst

  • May 2016 - Jun 2018

  Miami, FL • Manage all problems, failures, and requests and electronic contacts via ServiceNow within established Service Level Agreements (SLA’s) • Identify, perform, and monitor configuration and upgrade(s) of software and enterprise systems using IBM BigFix management endpoint controls and Definitive Media Library (DML) • Assess client/end-user needs by researching solutions to user problems • Problem Solve end user support network access using Active Directory • Perform root cause… Show more • Manage all problems, failures, and requests and electronic contacts via ServiceNow within established Service Level Agreements (SLA’s) • Identify, perform, and monitor configuration and upgrade(s) of software and enterprise systems using IBM BigFix management endpoint controls and Definitive Media Library (DML) • Assess client/end-user needs by researching solutions to user problems • Problem Solve end user support network access using Active Directory • Perform root cause analysis and develop new resolutions to frequently occurring problems (e.g. AS400, Nautilus, Hummingbird, Fiserv, MS Office) • Contribute to Knowledge Base in order to aid troubleshooting process and to avoid future incident re-occurrence Show less



Mercantil Bank

• United States
• Financial Services
• 200 - 300 Employee

• Sales and Service Associate

  • Dec 2014 - May 2016

  Coral Gables, FL • Acquire, retain and expand new and existing customer relationship by providing a positive new account experience, profiling, assessing customer needs, and recommending and selling appropriate banking products and services. • Plan and execute branch tactics that support business development efforts for the market. • Review customers account activity in order to insure compliance with Bank Secrecy Act • Daily review of Overdraft, Uncollected and Significant Balance Change reports. •… Show more • Acquire, retain and expand new and existing customer relationship by providing a positive new account experience, profiling, assessing customer needs, and recommending and selling appropriate banking products and services. • Plan and execute branch tactics that support business development efforts for the market. • Review customers account activity in order to insure compliance with Bank Secrecy Act • Daily review of Overdraft, Uncollected and Significant Balance Change reports. • Identify, evaluate, monitor and make any recommendation deemed necessary to their respective Risk Management Committee in order to assess, reduce, eliminate or control any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules regulations, prescribed practices, internal policies and procedures or ethical standards Show less



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Financial Specialist

  • Dec 2010 - Dec 2014

  Doral, FL • Build long-term relationships with existing and new Wells Fargo high value customers, ensures retention. • Key responsibility is to identify and offer packaged product solutions, proactively provide product solutions and services, and initiate partner referrals that meet the customer’s needs and their financial goals. • Reach out into the community by visiting businesses, make outbound calls to customers, and conduct educational seminars in the community. • Special emphasis is… Show more • Build long-term relationships with existing and new Wells Fargo high value customers, ensures retention. • Key responsibility is to identify and offer packaged product solutions, proactively provide product solutions and services, and initiate partner referrals that meet the customer’s needs and their financial goals. • Reach out into the community by visiting businesses, make outbound calls to customers, and conduct educational seminars in the community. • Special emphasis is placed on providing customers with personal financial reviews and lending service Show less