Marketing Operations Manager

• Oct 2020 - Present

-Manage book of business worth $4.5 million in annual revenue -Build, optimize, and customize advertisements for 35 non-profit and for profit colleges. -Test lead delivery execution across dozens of CRMs in a cross-functional role with 3-5 different teams. - Build reports to track key metrics in order to grow monthly revenue while understanding goals and needs of 35 different clients. -Manage book of business worth $4.5 million in annual revenue -Build, optimize, and customize advertisements for 35 non-profit and for profit colleges. -Test lead delivery execution across dozens of CRMs in a cross-functional role with 3-5 different teams. - Build reports to track key metrics in order to grow monthly revenue while understanding goals and needs of 35 different clients.

Ticket Operations Representative

• Nov 2014 - Present

- 2-time (2019 and 2022) Jim Wyatt Box Office Veteran of the Year winner due to exceptional customer service and professionalism. - When schedule permits, I perform a variety of duties for the Visa Box Office staff, including staffing Will Call and Ticket Services. I ensure that the guests that I encounter at Levi's Stadium during major events such as the College Football Playoff National Championship, Wrestlemania, the PAC-12 Championship, and 49ers games have an optimal experience through prompt and courteous service. Show less

Senior Marketing Operations Manager

• Jul 2018 - Oct 2020

Marketing Operations Manager

• Jul 2016 - Jul 2018

- Launched and assisted in the optimization and customization of lead generation campaigns for hundreds of clients including major universities such as Arizona State University, the University of Southern California, and Syracuse University among others, leading to the generations of millions of dollars in monthly revenue. - Troubleshot technical issues for API and 3rd part platforms working a s part-of a a cross-funcitional and multi-national team for the aforementioned campaigns- Led the team in training on the billing process and reconciliation methods on a monthly basis. - Worked closely with the account management team to ensure that our capabilities and processes are clearly communicated to the clients. Helping other team members to understand how to best help clients meet their key metrics and deliver a customized experience. Show less

Marketing Operations Associate

• May 2014 - Jul 2016

-Facilitated the billing process for 14 different account managers and over 200 various schools in the education vertical.-Trained other team members on the billing process and best practices. Helping over a dozen different employees thrive in a fast-paced and cross-functional environment. -Managed company software programs to make technical changes to various clients accounts and respective campaigns.-Launched and maintain client campaigns with QuinStreet programs in order to maximize revenue. -Troubleshot issues regarding hundreds of lead gen campaigns and billing for over 100 clients. Show less

Customer Service Representative- Oracle Arena and O.co Coliseum

• Sep 2012 - Oct 2018

- Assisted in the management of Will Call for major events ranging from Oakland Raiders and Golden State Warriors games to the NBA Finals, and a variety of different shows and concerts - Troubleshot issues involving invalid tickets for all Oakland Raiders games, as well as other events including Golden State Warriors games, concerts, and other arena and stadium events in a calm and professional manner - Worked extensively with fanuser to determine and correct technical problems with ticket scanners - Answered general questions for all fans to ensure a superior event experience. Show less

Customer Service Representative/ Recruiter

• Oct 2013 - May 2014

- Identified and Pre-qualified individuals for consumer surveys pertaining to new products from major household brands - Identified new prospects for taste tests and collected data for future surveys - Assisted in meeting team quotas - Responsible for key data entry on major accounts - Responsible for assisting in the management of major accounts. - Served as a quality assurance specialist for QuinStreet's education marketing analytics team, auditing close to 10,000 returned leads to determine if various return reasons were valid. - Provided QuinStreet account managers with specific details of each returned lead. Which enabled the company to potentially earn thousands more in revenue. Show less

Live Events/Marketing/PR Intern

• Dec 2011 - May 2012

Account Executive-San Jose State

• May 2011 - Aug 2011

-Ranked 2nd in new season ticket sales -Made 80-100 outbound calls daily prospecting new business in the form of season ticket sales and groups -Managed Ticketmaster Classic to book seats, payment information, print tickets and fulfill a variety of ticket orders -Managed all inherited accounts and new accounts that I generated as well -Ranked 2nd in new season ticket sales -Made 80-100 outbound calls daily prospecting new business in the form of season ticket sales and groups -Managed Ticketmaster Classic to book seats, payment information, print tickets and fulfill a variety of ticket orders -Managed all inherited accounts and new accounts that I generated as well

Inside Sales Representative

• Mar 2010 - Dec 2010

-Made 70-100 outbound calls daily to sell season tickets, mini-plan packages, as groups. -Handled numerous requests for single game tickets and upsold clients into various Raiders ticket packages - Represented the Oakland Raiders at various community events to promote Oakland Raiders ticket sales. - Assisted a Raiders Corporate Sales executive in closing a deal worth $15,000 in actual revenue - Generated approximately $170,000 in new revenue in just 10 months. -Made 70-100 outbound calls daily to sell season tickets, mini-plan packages, as groups. -Handled numerous requests for single game tickets and upsold clients into various Raiders ticket packages - Represented the Oakland Raiders at various community events to promote Oakland Raiders ticket sales. - Assisted a Raiders Corporate Sales executive in closing a deal worth $15,000 in actual revenue - Generated approximately $170,000 in new revenue in just 10 months.

Account Executive

• Nov 2008 - Jul 2009

-Made anywhere from 60-100 outbound calls daily. Primarily cold-calling various schools, businesses, and non-profits throughout the state of Minnesota and western Wisconsin to sell various ticket packages. Packages included full-season plans, mini-plans, and groups. -Was a part of a sales staff that led the NLL in group tickets sold. -Worked closely with other sales staff members to formulate and implement new ticket sales programs such as a high school band program tied to group ticket sales Show less