Experience

Mint Greens Golf

• United Kingdom
• Golf Courses and Country Clubs
• 1 - 100 Employee

• Executive Concierge

  • Feb 2021 - Nov 2022

  Assisting Senior Level Executives and Management to do their business on the golf course Assisting Senior Level Executives and Management to do their business on the golf course



Local Cleaning Services UK

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Business Manager

  • Feb 2020 - Jan 2021



Custodia Pest Control

• United Kingdom
• Consumer Services

• Business Manager

  • Feb 2020 - Jan 2021



AGTC LTD

• United Kingdom
• Retail
• 1 - 100 Employee

• General Manager

  • Apr 2018 - May 2019

  The Company : AGTC Ltd: A start up online sales company, selling a variety of flat-pack Chinese imported furniture under the brand name ‘Laura James’. Reporting to : The Managing Director How I’ve made a difference : • I have introduced a working infrastructure to the business, focusing on 5 key areas: Warehousing, Customer Service, Operations, Finance and HR/Recruitment • I have overseen the set-up of a new 35k sq.ft Warehouse from scratch to despatching up to 1500 cartons a… Show more The Company : AGTC Ltd: A start up online sales company, selling a variety of flat-pack Chinese imported furniture under the brand name ‘Laura James’. Reporting to : The Managing Director How I’ve made a difference : • I have introduced a working infrastructure to the business, focusing on 5 key areas: Warehousing, Customer Service, Operations, Finance and HR/Recruitment • I have overseen the set-up of a new 35k sq.ft Warehouse from scratch to despatching up to 1500 cartons a day. • I have conducted a complete overhaul of the Customer Service department, moving out underperforming Management and introducing a new dynamic UK based team, whilst all the time hitting high level metrics and KPI’s and reducing budgets. • Set-up finance functions from scratch, performing the role of Management Accountant for several months to aid the growth of the company, providing accurate financial data for the MD and Owner. • Recruited and interviewed each and every new member of the team, taking the number from 4 to 18 full time UK based staff in a year. Duties and responsibilities include: • Overseeing the day to day running of both the UK office and the offshore Customer Service team • Ensuring that all departments and Managers keep to agreed processes, procedures and budgets • Identify, recruit, train, support and guide new Managerial appointments in all areas. Carry out appraisals and reviews making financial rewards or taking disciplinary actions as required. • Continuously push all operational areas of the business forward to support an exponential sales growth Show less The Company : AGTC Ltd: A start up online sales company, selling a variety of flat-pack Chinese imported furniture under the brand name ‘Laura James’. Reporting to : The Managing Director How I’ve made a difference : • I have introduced a working infrastructure to the business, focusing on 5 key areas: Warehousing, Customer Service, Operations, Finance and HR/Recruitment • I have overseen the set-up of a new 35k sq.ft Warehouse from scratch to despatching up to 1500 cartons a… Show more The Company : AGTC Ltd: A start up online sales company, selling a variety of flat-pack Chinese imported furniture under the brand name ‘Laura James’. Reporting to : The Managing Director How I’ve made a difference : • I have introduced a working infrastructure to the business, focusing on 5 key areas: Warehousing, Customer Service, Operations, Finance and HR/Recruitment • I have overseen the set-up of a new 35k sq.ft Warehouse from scratch to despatching up to 1500 cartons a day. • I have conducted a complete overhaul of the Customer Service department, moving out underperforming Management and introducing a new dynamic UK based team, whilst all the time hitting high level metrics and KPI’s and reducing budgets. • Set-up finance functions from scratch, performing the role of Management Accountant for several months to aid the growth of the company, providing accurate financial data for the MD and Owner. • Recruited and interviewed each and every new member of the team, taking the number from 4 to 18 full time UK based staff in a year. Duties and responsibilities include: • Overseeing the day to day running of both the UK office and the offshore Customer Service team • Ensuring that all departments and Managers keep to agreed processes, procedures and budgets • Identify, recruit, train, support and guide new Managerial appointments in all areas. Carry out appraisals and reviews making financial rewards or taking disciplinary actions as required. • Continuously push all operational areas of the business forward to support an exponential sales growth Show less



Charity Link

• United Kingdom
• Fundraising
• 1 - 100 Employee

• Venues Manager

  • Apr 2017 - Nov 2017

  The Company : Charity Link: A company utilising and managing fundraisers and venues on behalf of large UK based charities. Reporting to : The Sales Director How I've made a difference: • I have hit the 3 major Departmental KPI's within 6 months of employment, numbers that have either never been achieved or were so a number of years ago: ◦ Utilisation of venues from 44% to 72% (target was 70%) ◦ Cost per donor reduced from £40 to £25 (target was £30) ◦ Donors per person from… Show more The Company : Charity Link: A company utilising and managing fundraisers and venues on behalf of large UK based charities. Reporting to : The Sales Director How I've made a difference: • I have hit the 3 major Departmental KPI's within 6 months of employment, numbers that have either never been achieved or were so a number of years ago: ◦ Utilisation of venues from 44% to 72% (target was 70%) ◦ Cost per donor reduced from £40 to £25 (target was £30) ◦ Donors per person from 3.6 to 4.0 (target was 4) • Achieving these numbers against a backdrop of internal change, a company wide consultation process and a Departmental re-structure. • Analysing and re-negotiating all external agency contracts and agreements to save the company between £500,000 and £750,000 • Introduced new SLA's to the Venues and Field Management teams which has led to an unprecedented level of efficiency and long term focus rather than short term firefighting. Duties and Responsibilities include: • Overseeing the day to day operation of the Venues Department of Charity Link, a field sales agency that looks to utilise its Fundraising population in venues throughout the UK, to attract donors from the general public for its charities including Guide Dogs, Great Ormond Street Hospital, CLIC Sargent and The Dogs Trust. • Guiding, training, supporting and mentoring a very youthful, inexperienced and sometimes divided Management team to new heights of personal and professional achievement, giving them the tools to lead their teams with authority and confidence and trust in each other. • Re-assessing all departmental processes and procedures together with the Management team to ensure effective and efficient daily routines are in place. • Recognise the need for and subsequently overseeing a departmental re-structure, placing the right staff in the correct roles and filling the gaps with relevant resource. Show less The Company : Charity Link: A company utilising and managing fundraisers and venues on behalf of large UK based charities. Reporting to : The Sales Director How I've made a difference: • I have hit the 3 major Departmental KPI's within 6 months of employment, numbers that have either never been achieved or were so a number of years ago: ◦ Utilisation of venues from 44% to 72% (target was 70%) ◦ Cost per donor reduced from £40 to £25 (target was £30) ◦ Donors per person from… Show more The Company : Charity Link: A company utilising and managing fundraisers and venues on behalf of large UK based charities. Reporting to : The Sales Director How I've made a difference: • I have hit the 3 major Departmental KPI's within 6 months of employment, numbers that have either never been achieved or were so a number of years ago: ◦ Utilisation of venues from 44% to 72% (target was 70%) ◦ Cost per donor reduced from £40 to £25 (target was £30) ◦ Donors per person from 3.6 to 4.0 (target was 4) • Achieving these numbers against a backdrop of internal change, a company wide consultation process and a Departmental re-structure. • Analysing and re-negotiating all external agency contracts and agreements to save the company between £500,000 and £750,000 • Introduced new SLA's to the Venues and Field Management teams which has led to an unprecedented level of efficiency and long term focus rather than short term firefighting. Duties and Responsibilities include: • Overseeing the day to day operation of the Venues Department of Charity Link, a field sales agency that looks to utilise its Fundraising population in venues throughout the UK, to attract donors from the general public for its charities including Guide Dogs, Great Ormond Street Hospital, CLIC Sargent and The Dogs Trust. • Guiding, training, supporting and mentoring a very youthful, inexperienced and sometimes divided Management team to new heights of personal and professional achievement, giving them the tools to lead their teams with authority and confidence and trust in each other. • Re-assessing all departmental processes and procedures together with the Management team to ensure effective and efficient daily routines are in place. • Recognise the need for and subsequently overseeing a departmental re-structure, placing the right staff in the correct roles and filling the gaps with relevant resource. Show less



The Juice Plus+® Company EMEA

• United Kingdom
• Wellness and Fitness Services
• 100 - 200 Employee

• UK Operations Manager

  • May 2014 - Apr 2017

  The Company : The Juice Plus+ Company : A producer of fruit and vegetable based supplements sold by dedicated and independent sales people paid by commissions on hitting targets Reporting to : The EMEA Sales Director How I’ve made a difference: • I have been responsible for overseeing the rapid growth of the UK Head Office, and in conjunction with a 700% growth in sales in an 18 month period, have maintained high standards as well as increasing staff from 4 to 28 and moving the whole… Show more The Company : The Juice Plus+ Company : A producer of fruit and vegetable based supplements sold by dedicated and independent sales people paid by commissions on hitting targets Reporting to : The EMEA Sales Director How I’ve made a difference: • I have been responsible for overseeing the rapid growth of the UK Head Office, and in conjunction with a 700% growth in sales in an 18 month period, have maintained high standards as well as increasing staff from 4 to 28 and moving the whole operation to a new larger location. • I have grown the office from a Franchise Support call centre to a new inspiring head office which now includes an EU Social Media and Marketing team, an EU online Compliance team, a Business Development/Sales unit, a Quality Management team and a continuously growing Franchise Support Team. • I have recently overseen the opening of a Customer Service call centre in Hammersmith, London to replace two operations in Poland and Germany. I was responsible for finding the location, arranging design, fit-out, office furniture, telecoms, scheduling (10 weeks from finding to opening), contracts and training of 50-60 new multi-lingual staff and finally moving them all in, whilst keeping a high standard of service and working to an extremely tight budget. Show less The Company : The Juice Plus+ Company : A producer of fruit and vegetable based supplements sold by dedicated and independent sales people paid by commissions on hitting targets Reporting to : The EMEA Sales Director How I’ve made a difference: • I have been responsible for overseeing the rapid growth of the UK Head Office, and in conjunction with a 700% growth in sales in an 18 month period, have maintained high standards as well as increasing staff from 4 to 28 and moving the whole… Show more The Company : The Juice Plus+ Company : A producer of fruit and vegetable based supplements sold by dedicated and independent sales people paid by commissions on hitting targets Reporting to : The EMEA Sales Director How I’ve made a difference: • I have been responsible for overseeing the rapid growth of the UK Head Office, and in conjunction with a 700% growth in sales in an 18 month period, have maintained high standards as well as increasing staff from 4 to 28 and moving the whole operation to a new larger location. • I have grown the office from a Franchise Support call centre to a new inspiring head office which now includes an EU Social Media and Marketing team, an EU online Compliance team, a Business Development/Sales unit, a Quality Management team and a continuously growing Franchise Support Team. • I have recently overseen the opening of a Customer Service call centre in Hammersmith, London to replace two operations in Poland and Germany. I was responsible for finding the location, arranging design, fit-out, office furniture, telecoms, scheduling (10 weeks from finding to opening), contracts and training of 50-60 new multi-lingual staff and finally moving them all in, whilst keeping a high standard of service and working to an extremely tight budget. Show less



WhiteBox Europe Ltd

• Technology, Information and Internet
• 1 - 100 Employee

• Head of Operations

  • Aug 1999 - May 2014

  The Company : Whitebox Europe Ltd : An online seller of Home appliances Reporting to : The Managing Director/Owner How I’ve made a difference: • Taking Whitebox from a start-up operation with two members of staff (myself and the Managing Director) with a turnover of zero, to a turnover of c.£4million in twelve years, with 4 full time and 3 part-time staff members. • Development of supplier relationships to enable favourable pricing on agreed models enabling a profit in a market with… Show more The Company : Whitebox Europe Ltd : An online seller of Home appliances Reporting to : The Managing Director/Owner How I’ve made a difference: • Taking Whitebox from a start-up operation with two members of staff (myself and the Managing Director) with a turnover of zero, to a turnover of c.£4million in twelve years, with 4 full time and 3 part-time staff members. • Development of supplier relationships to enable favourable pricing on agreed models enabling a profit in a market with small margins. Show less The Company : Whitebox Europe Ltd : An online seller of Home appliances Reporting to : The Managing Director/Owner How I’ve made a difference: • Taking Whitebox from a start-up operation with two members of staff (myself and the Managing Director) with a turnover of zero, to a turnover of c.£4million in twelve years, with 4 full time and 3 part-time staff members. • Development of supplier relationships to enable favourable pricing on agreed models enabling a profit in a market with… Show more The Company : Whitebox Europe Ltd : An online seller of Home appliances Reporting to : The Managing Director/Owner How I’ve made a difference: • Taking Whitebox from a start-up operation with two members of staff (myself and the Managing Director) with a turnover of zero, to a turnover of c.£4million in twelve years, with 4 full time and 3 part-time staff members. • Development of supplier relationships to enable favourable pricing on agreed models enabling a profit in a market with small margins. Show less



Maritz

• United States
• Business Consulting and Services
• 700 & Above Employee

• Administration Team Leader

  • Mar 1995 - Aug 1999

  I started as a Marketing Programme Administrator in March 1995, promoted to a Senior Administrator in May 1997, then to an Administration Team Leader in April 1998. As Team Leader I oversaw a team of between 6-12 Marketing Administrators running Sales incentive schemes for major Automotive, IT and Telecomms companies. I started as a Marketing Programme Administrator in March 1995, promoted to a Senior Administrator in May 1997, then to an Administration Team Leader in April 1998. As Team Leader I oversaw a team of between 6-12 Marketing Administrators running Sales incentive schemes for major Automotive, IT and Telecomms companies.