Paul Rae
Service Delivery Manager at TET Limited T/as Trans European Technology- Claim this Profile
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Bio
gordon wallace
I worked with Paul on a number of projects including a full network refresh at Test Valley as project manager. I always found working with Paul an enjoyable experience and could rely on him to deliver assigned tasks to time and with quality. In addition Paul will always provide a positive response supporting the needs of the project and PM, he's also an excellent team player.
Donna Taylor
I have known Paul for a number of years and I have always found Paul focused, driven and motivated to produce results for the business. Paul is easy to engage with, articulate, with great ideas. He is highly intelligent and quick thinking and has a real talent for conveying complex concepts in a way which makes them easily understandable. He has real integrity - if he takes on a responsibility it will always be carried through 100% - even if he has a lot on his plate (which he often has!). A talented and valuable individual! His knowledge of and enthusiasm for the Citrix and VMware markets are second to none. A consummate professional to boot and a thoroughly nice guy.
gordon wallace
I worked with Paul on a number of projects including a full network refresh at Test Valley as project manager. I always found working with Paul an enjoyable experience and could rely on him to deliver assigned tasks to time and with quality. In addition Paul will always provide a positive response supporting the needs of the project and PM, he's also an excellent team player.
Donna Taylor
I have known Paul for a number of years and I have always found Paul focused, driven and motivated to produce results for the business. Paul is easy to engage with, articulate, with great ideas. He is highly intelligent and quick thinking and has a real talent for conveying complex concepts in a way which makes them easily understandable. He has real integrity - if he takes on a responsibility it will always be carried through 100% - even if he has a lot on his plate (which he often has!). A talented and valuable individual! His knowledge of and enthusiasm for the Citrix and VMware markets are second to none. A consummate professional to boot and a thoroughly nice guy.
gordon wallace
I worked with Paul on a number of projects including a full network refresh at Test Valley as project manager. I always found working with Paul an enjoyable experience and could rely on him to deliver assigned tasks to time and with quality. In addition Paul will always provide a positive response supporting the needs of the project and PM, he's also an excellent team player.
Donna Taylor
I have known Paul for a number of years and I have always found Paul focused, driven and motivated to produce results for the business. Paul is easy to engage with, articulate, with great ideas. He is highly intelligent and quick thinking and has a real talent for conveying complex concepts in a way which makes them easily understandable. He has real integrity - if he takes on a responsibility it will always be carried through 100% - even if he has a lot on his plate (which he often has!). A talented and valuable individual! His knowledge of and enthusiasm for the Citrix and VMware markets are second to none. A consummate professional to boot and a thoroughly nice guy.
gordon wallace
I worked with Paul on a number of projects including a full network refresh at Test Valley as project manager. I always found working with Paul an enjoyable experience and could rely on him to deliver assigned tasks to time and with quality. In addition Paul will always provide a positive response supporting the needs of the project and PM, he's also an excellent team player.
Donna Taylor
I have known Paul for a number of years and I have always found Paul focused, driven and motivated to produce results for the business. Paul is easy to engage with, articulate, with great ideas. He is highly intelligent and quick thinking and has a real talent for conveying complex concepts in a way which makes them easily understandable. He has real integrity - if he takes on a responsibility it will always be carried through 100% - even if he has a lot on his plate (which he often has!). A talented and valuable individual! His knowledge of and enthusiasm for the Citrix and VMware markets are second to none. A consummate professional to boot and a thoroughly nice guy.
Credentials
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ConnectWise Management Degree
ConnectWiseSep, 2021- Nov, 2024 -
ConnectWise Service Delivery Manager Degree
ConnectWiseAug, 2021- Nov, 2024 -
VTSP 5.5
VMwareAug, 2015- Nov, 2024 -
ITIL V3 Foundation
ITIL CertifiedMay, 2015- Nov, 2024 -
Nutanix Platform Sales Engineer (NPSE)
Nutanix -
Nutanix Platform Sales Representative (NPSR)
Nutanix
Experience
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TET Limited
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Service Delivery Manager
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2019 - Present
This is a hands on IT support team leader & customer service role, entailing leading the technical support and managed service team and engaging with technical and non-technical external and internal customers in a support, customer service & managerial capacity, in a professional way commensurate with that expected of a service orientated organisation. The Service Delivery Team Leader will take responsibility for the efficient and professional scheduling and management of incidents, problems, changes, requests for information and engineering relating to the support, upgrade and implementation of our clients and TET’s internal systems.This is a lead by example role with strong emphasis on both the coaching, mentoring and day to day leadership of the support team and the management / development of our customer service. It is anticipated that this role is predominantly office based but may require some visits to our client’s sites.
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Service Delivery Team Leader
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Feb 2016 - Present
This is a hands on IT support team leader & customer service role, entailing leading the technical support and managed service team and engaging with technical and non-technical external and internal customers in a support, customer service & managerial capacity.The Service Delivery Team Leader will take responsibility for the efficient and professional scheduling and management of incidents, problems, changes, requests for information and engineering relating to the support, upgrade and implementation of our clients and TET’s internal systems.This is a lead by example role with strong emphasis on both the coaching, mentoring and day to day leadership of the support team and the management / development of our customer service. Main Duties / ResponsibilitiesLiaising with account managers, the senior management team and other internal departments for the smooth operation of the technical function Scheduling and management of support jobsScheduling of the consultancy teamEnsuring the professional handling of customer support telephone calls, emails and other communicationsResponsibility for the operation and development of the automated monitoring systemProvide professional, frequent and relevant customer communication in all aspects including acknowledgement of support requests and other client contact, job updates, scheduling information and job resolutionProvide escalation support and management of the 1st, 2nd & 3rd line technical supportResponsibility for the provision of IT support to internal usersMonitor SLA’s to ensure these are managed and achievedMaintain up to date and comprehensive information relating to our clients, support requests and jobs Responsibility for the operation and maintenance of the technical system ensuring accurate and complete information.Technical contract maintenance within the technical system
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Foundation IT
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United Kingdom
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Information Technology & Services
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1 - 100 Employee
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Managed Services Team Leader
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Jan 2015 - Feb 2016
Building a robust and scalable infrastructure is essential for your organisation. It must deliver a level of service that enables all IT users, wherever they are and whatever their skill, to be as productive as possible. Our practice comprises three dedicated areas: IT infrastructure: dedicated to ensuring your IT systems are robust, able to support your operations and delivering real value. End-user computing: supporting your end-users by ensuring they have secure access to the information they need anytime, anywhere, across a range of devices to meet the requirements of modern working. Managed service: a first-class support network to protect and maintain your IT infrastructure; comprising end-user support, infrastructure management, 24/7 response and hosting/cloud services. We have a very close relationship with Dell and we believe that for most IT infrastructure needs Dell has a solution. We have developed deep skills in many of Dell’s core technologies and this means that we can deliver high-quality solutions at the right price. We are a Dell PartnerDirect Premier Partner and a Dell Service Provider. Our business is consultancy-led, and we focus on mid-market organisations and the education sector. With all of our clients we take a long-term strategic view of their IT infrastructure. Our goal is simple: to provide our clients with best-fit technology, and to deliver first-class infrastructure solutions.
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Test Valley Borough Council
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Government Administration
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100 - 200 Employee
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Operations Engineer
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Apr 2003 - Jan 2015
VMware Administrator, Anti Virus Administrator, and Citrix Administrator XenApp 6.5 along with all other duties that are associated with running a successful IT infrastructure. Setting myself high standards in both implementation and delivery of all projects I am involved in, including any and all documentation. VMware Administrator, Anti Virus Administrator, and Citrix Administrator XenApp 6.5 along with all other duties that are associated with running a successful IT infrastructure. Setting myself high standards in both implementation and delivery of all projects I am involved in, including any and all documentation.
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Education
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Harrow way comprehensive
Community
