Experience

Reliable IT

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Systems Engineer

  • Oct 2016 - Present

  • Remote Support of managed care customers using Kaseya and Autotask • Desktop support on premises for SMB users • Assisting a lead engineer in regular maintenance • Managing SMB customers Cisco phone systems • O365 Migrations and maintenance for SMB customers • Configure and maintain disaster recover via Shadow Protect for SMB customers • Remote Support of managed care customers using Kaseya and Autotask • Desktop support on premises for SMB users • Assisting a lead engineer in regular maintenance • Managing SMB customers Cisco phone systems • O365 Migrations and maintenance for SMB customers • Configure and maintain disaster recover via Shadow Protect for SMB customers



Hope Global

• United States
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Network Administrator

  • Jun 2016 - Oct 2016

  • Deskside and remote support of users • Assist infrastructure manager in maintaining and upgrading equipment • Managing Cisco phone system via Prime Collaboration and CUCM interface • Server Maintenance in a VMware VSphere environment • Configure and maintain disaster recovery via Veeam • Deskside and remote support of users • Assist infrastructure manager in maintaining and upgrading equipment • Managing Cisco phone system via Prime Collaboration and CUCM interface • Server Maintenance in a VMware VSphere environment • Configure and maintain disaster recovery via Veeam



Reliable IT

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Network Administrator

  • Sep 2012 - Jun 2016

  • Remote Support of managed care customers using Kaseya and Autotask • Desktop support on premises for SMB users • Assisting a lead engineer in regular maintenance • Managing SMB customers Cisco phone systems • O365 Migrations and maintenance for SMB customers • Configure and maintain disaster recover via Shadow Protect for SMB customers • Remote Support of managed care customers using Kaseya and Autotask • Desktop support on premises for SMB users • Assisting a lead engineer in regular maintenance • Managing SMB customers Cisco phone systems • O365 Migrations and maintenance for SMB customers • Configure and maintain disaster recover via Shadow Protect for SMB customers



Computopia

• Warwick, RI

• Senior Technician

  • Aug 1997 - Sep 2012

   Remote Support and admin via web and phone Scheduling technicians and engineers according to skills Leading a team of repair technicians in daily tasks Assisting in special projects such as image preparation for system roll outs, setting up image servers. Helpdesk for on-site customers via web, phone or in person Network client setup and network maintenance  Remote Support and admin via web and phone Scheduling technicians and engineers according to skills Leading a team of repair technicians in daily tasks Assisting in special projects such as image preparation for system roll outs, setting up image servers. Helpdesk for on-site customers via web, phone or in person Network client setup and network maintenance