Paul Poon

Assistant Manager at CITIC Telecom International CPC Limited
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Contact Information
us****@****om
(386) 825-5501
Location
New Territories, Hong Kong SAR, HK
Languages
  • Chinese Native or bilingual proficiency
  • English Full professional proficiency
  • Japanese Elementary proficiency

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Credentials

  • ITIL Foundation Certificate in IT Service Management
    EXIN your ICT competence partner
    Dec, 2012
    - Sep, 2024
  • Japanese Language Proficiency Test (JLPT) Level 3
    The Japan Foundation
    Jan, 2006
    - Sep, 2024
  • NSE 4
    Fortinet
    Nov, 2019
    - Sep, 2024
  • NSE 1
    Fortinet
    Oct, 2018
    - Sep, 2024
  • NSE 2
    Fortinet
    Mar, 2018
    - Sep, 2024
  • NSE 3
    Fortinet
    Mar, 2018
    - Sep, 2024
  • JNCIA-Junos
    Juniper Networks
    Sep, 2010
    - Sep, 2024
  • JNCIP-SEC
    Juniper Networks
    Jun, 2013
    - Sep, 2024
  • JNCIS-SEC
    Juniper Networks
    Oct, 2010
    - Sep, 2024
  • JNCIP-SP
    Juniper Networks
    Nov, 2012
    - Sep, 2024
  • JNCIS-SP
    Juniper Networks
    Nov, 2012
    - Sep, 2024
  • CWNA
    CWNP
    Oct, 2012
    - Sep, 2024
  • FCNSA
    Fortinet
    Oct, 2012
    - Sep, 2024
  • JNCIA-ER
    Juniper Networks
    Oct, 2010
    - Sep, 2024
  • JNCIA-EX
    Juniper Networks
    Sep, 2010
    - Sep, 2024
  • JNCIA-M
    Juniper Networks
    Feb, 2010
    - Sep, 2024
  • JNCIS-M
    Juniper Networks
    Sep, 2010
    - Sep, 2024
  • CCNA
    Cisco
    Dec, 2002
    - Sep, 2024

Experience

  • CITIC Telecom International CPC Limited
    • Hong Kong
    • Telecommunications
    • 200 - 300 Employee
    • Assistant Manager
      • Aug 2019 - Present

      • More focused on vendor management in technical and commercial aspects • Coach the team engineers to complete their engineering projects effectively and efficiently

    • Senior Engineer
      • Sep 2014 - Aug 2019

      • Participate in the acquisition of Linx Telecom and execute network merging• Work with vendors to enhance the network convergence of MPLS core network• Develop configuration generators to automate the provisioning of various network equipment• Participate in the application and renewal of OFCA licenses (UCL and SBO)

    • Network Engineer
      • Sep 2009 - Sep 2014

      • Take lead in setting up network platforms in HK and Shanghai new data centers• Setup POP in LA, NY and London to complete the global MPLS network design and strategy• Handle engineering projects such as backbone setup, NNI setup, core network enhancement and upgrade, etc.

  • 電訊盈科
    • Senior Technical Service Officer
      • Nov 2007 - Sep 2009

      • Work as a supervisor in business broadband call center• Handle customer complaints and work with all related parties to settle the complaints• Assist managers in staff performance review and development• Assist managers in setting up new hotlines for new services

    • Technical Service Officer
      • Dec 2006 - Nov 2007

      • Work as a trainer to improve the skill sets of all the helpdesk staff and new comers• Establish training scheme, prepare and document all the training materials

    • Customer Service Officer
      • Nov 2003 - Dec 2006

      • Participate in new product "PCCW Convergence" launching and prepare all the necessities for new hotline setup• Prepare business broadband router and firewall configuration for service provisioning• Work with NOC and field engineers to solve technical problems reported from customers

    • Contract Customer Service Officer
      • Jul 2000 - Nov 2003

      • Work as a 2nd tier support to handle business broadband tickets created from helpdesk• Work in call center to provide 1st tier customer service and technical support to business broadband customers

Education

  • Middlesex University
    Bachelor of Science, Computer Networks
    2007 - 2010
  • HKIVE
    Diploma, Computer and Communications Engineering
    1998 - 2000
  • The City and Guilds of London Institute
    Diploma, Computer and Communications Engineering
    1998 - 2000

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