Experience

Tripment Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Chief Operating Officer

  • Oct 2023 - Present

  As the new Chief Operating Officer (COO) of Tripment Health, I am responsible for overseeing and optimizing the day-to-day functions and processes critical to our mission. This includes managing various operational departments, developing and implementing strategies to improve productivity, ensuring high-quality service delivery, and driving growth and innovation within the company. In addition to these core responsibilities, I also have the privilege of leading our marketing efforts. This… Show more As the new Chief Operating Officer (COO) of Tripment Health, I am responsible for overseeing and optimizing the day-to-day functions and processes critical to our mission. This includes managing various operational departments, developing and implementing strategies to improve productivity, ensuring high-quality service delivery, and driving growth and innovation within the company. In addition to these core responsibilities, I also have the privilege of leading our marketing efforts. This involves shaping our brand's identity, crafting strategic marketing campaigns, and promoting our innovative healthcare solutions to a wider audience. Building partnerships is another key aspect of my role, as it's crucial for our expansion and success. I'll be working to establish and nurture strategic alliances with other organizations that share our vision and can help us achieve our goals. Show less



Acronis SCS

• United States
• Software Development
• 1 - 100 Employee

• Product Manager

  • Apr 2022 - Jul 2023

  • Wrote detail orientated tickets, user stories, primers, software/functional requirements specifications all while aligning to the product vision and goals. • Managed cross functional teams and initiatives and oversaw product development and release cycle. • Guided security department with security initiatives and showed strong knowledge in regulations (FIPS, CC, VPAT, DOD APL • Led marketing initiatives like website redesign, marketing refreshers, and content management… Show more • Wrote detail orientated tickets, user stories, primers, software/functional requirements specifications all while aligning to the product vision and goals. • Managed cross functional teams and initiatives and oversaw product development and release cycle. • Guided security department with security initiatives and showed strong knowledge in regulations (FIPS, CC, VPAT, DOD APL • Led marketing initiatives like website redesign, marketing refreshers, and content management. • Redesigned and enhanced product training path for all future employees • Enhanced team velocity by leveraging scrum ceremonies and improving the product release flow, user and ticket documentation, as well as flow of work and processes. Show less



The Sightseeing Pass

• United States
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Director Of Product Development

  • Mar 2017 - Feb 2022

  Product Ownership: Sightseeing Pass, Grayline Citysightseeing New York, City-Experts, Concierge Vouchers, Go Airlink NYC and Citysights. ● Oversaw execution of product data builds, testing, website marketing and content management, as well as product design, UX design, and feature enhancements ● Led development team and cooperated with business partners to build and enhance internal websites, applications, and back-end systems for CityExperts, Grayline CitySightseeing, Concierge… Show more Product Ownership: Sightseeing Pass, Grayline Citysightseeing New York, City-Experts, Concierge Vouchers, Go Airlink NYC and Citysights. ● Oversaw execution of product data builds, testing, website marketing and content management, as well as product design, UX design, and feature enhancements ● Led development team and cooperated with business partners to build and enhance internal websites, applications, and back-end systems for CityExperts, Grayline CitySightseeing, Concierge Vouchers, and The Sightseeing Pass ● Engaged in numerous networking events, professional meetings, and event presentations across several states in order to cultivate and expand business partnerships with other tourism vendors ● Responsible for establishing and managing API connections with Viator, Expedia, CitySightseeing worldwide, Get Your Guide, Groupon, Klook and other major tourism conglomerates ● Product owner for all 18 city locations, 3,000 products, both on a technological and operational end ● Collaborated closely with department executives (Marketing, Quality Control, Accounting, Business Development, etc) to enhance product sales, build customer relations, and to constantly evaluate and adapt the back-end system and company services to market environments Achievements: ● Developed a new sales interface that removed outdated ticketing systems, resulting in the removal of third party transaction costs, implementation of additional convenience features, and ease of transaction ● Created and expanded two major company operations in Nashville and Smoky Mountains, Tennessee ● Member of the original team to found and run The Sightseeing pass- a product that has grossed internally over 40 million in its first full year of operation ● Designed and implemented the transition from a previous back-end system to a new system that allowed for new product and system capabilities, which increased company autonomy and generated new business channels Show less



Kings Bay YM-YWHA, Inc. JCC Brooklyn

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Youth Director for Teen Program

  • Sep 2014 - Aug 2017

  Brooklyn, New York, United States ● Managed the program budget, coordinated trips throughout the state of New York. ● Planned, organized and implemented a structural program consisting of recreational and educational activities suited for the young teenage age group (9-16 years of age) ● Advanced teen’s leadership and sociable skills as well as other positive personality traits through recreational and educational game, trips, and events. ● Maintained close and positive relationships with the teens and their parents… Show more ● Managed the program budget, coordinated trips throughout the state of New York. ● Planned, organized and implemented a structural program consisting of recreational and educational activities suited for the young teenage age group (9-16 years of age) ● Advanced teen’s leadership and sociable skills as well as other positive personality traits through recreational and educational game, trips, and events. ● Maintained close and positive relationships with the teens and their parents to ensure the teen’s self-awareness and personal growth.

• Marketing Department Specialist

  • Sep 2011 - Jul 2016

  Brooklyn, New York, United States ● Collaborated closely with executives to strategize, create, and execute marketing campaigns targeting the tri-state area, effectively promoting the organization's programs, resulting in a 20% YOY increase in program registrations. ● Developed and implemented multiple result-oriented marketing strategies across various channels, ensuring maximum program visibility and engagement, resulting in 40% increase in social media engagement and a 45% increase in program headcount. ● Created… Show more ● Collaborated closely with executives to strategize, create, and execute marketing campaigns targeting the tri-state area, effectively promoting the organization's programs, resulting in a 20% YOY increase in program registrations. ● Developed and implemented multiple result-oriented marketing strategies across various channels, ensuring maximum program visibility and engagement, resulting in 40% increase in social media engagement and a 45% increase in program headcount. ● Created internal on-boarding systems and trained new marketing staff members on the organization's offerings, imparting valuable knowledge on effective communication and sales techniques. ● Played a key role in expanding programs by assisting the executive team in establishing new sales and marketing teams in different locations, resulting in increased market penetration. ● Leveraged event sponsorship, classes, and shows to actively engage the community and disseminate program information, effectively building brand awareness and fostering strong relationships. ● Conducted regular performance evaluations of team members, analyzing sales metrics and identifying areas for improvement, leading to targeted re-training initiatives that resulted in exceeding previous sales goals by35%

• Division Supervisor

  • Jun 2013 - Sep 2015

  ● Managed 200 kids (aged 6-10) and 40 counselors. ● Responsible for recruiting, interviewing and training new staff according to the organization’ policies and best practices. ● Implemented and maintained accurate program/licensing records including meal counts, attendance, and incident reports to ensure meeting all the Department of Health and similar department’s expectations and regulations. ● Built personal relationships with parents with a focus on the child’s behavioral… Show more ● Managed 200 kids (aged 6-10) and 40 counselors. ● Responsible for recruiting, interviewing and training new staff according to the organization’ policies and best practices. ● Implemented and maintained accurate program/licensing records including meal counts, attendance, and incident reports to ensure meeting all the Department of Health and similar department’s expectations and regulations. ● Built personal relationships with parents with a focus on the child’s behavioral progress and personal growth. ● Building relationships with counselors and parents through weekly calls, daily updates /pictures, trip reminders, and face to face child pick up and drop offs by their counselors.



Twin America LLC

• United States
• Travel Arrangements
• 1 - 100 Employee

• Product Manager

  • Jul 2015 - Mar 2017

  Developed a new sales interface that eliminated outdated ticketing systems, resulting in the removal of third-party transaction costs, implementation of additional convenience features, and ease of transaction. This strategic move resulted in a reduction of costs of sales transactions by over $150,00 annually, amplifying operational efficiency and financial savings Led the launch of two new major city operations in Nashville and the Smoky Mountains in half the time of any other contractor… Show more Developed a new sales interface that eliminated outdated ticketing systems, resulting in the removal of third-party transaction costs, implementation of additional convenience features, and ease of transaction. This strategic move resulted in a reduction of costs of sales transactions by over $150,00 annually, amplifying operational efficiency and financial savings Led the launch of two new major city operations in Nashville and the Smoky Mountains in half the time of any other contractor, generating $2 million in additional revenue. Implemented new processes that reduced city launch time by 25% for all contractors. Played a key role as a founding member in launching and managing The Sightseeing Pass from ideation to market launch, a product that achieved over $40 million in internal revenue in its second full year of operation Designed and implemented a successful transition from a previous back-end system to a new system that allowed for new product and system capabilities, which increased company autonomy and generated new business channels

• Retail Sales Coordinator

  • May 2014 - Jul 2015

  New York City Metropolitan Area Co-designed, conceptualized, strategically marketed, and successfully launched The Sightseeing Pass product on an international scale Developed 50+ visitor center agents and 200 hotel concierge agents on The Sightseeing Pass products and the rest of our internal sales catalog. Tracked and trained all agents progress through analysis of recording daily sales of each agent increasing in house sales by 35%

• Sales and Guest Services Operations Coordinator

  • Jan 2013 - May 2014

  Grayline NYC ● Oversaw visiting centers, created sales numbers and reports. Designed marketing material and build relations with third party vendors. ● Introduced new selling locations around Manhattan that increased in house sales by 50% ● Created and tracked sales quotas for the company's multiple visiting centers, hotel concierge, and partner locations



Hunter College

• United States
• Higher Education
• 700 & Above Employee

• Student Ambassador at the Hunter College Student Admission Office

  • Jan 2014 - Jun 2016

  • Met and advised future students and their parents • Interviewed and trained fellow ambassadors on giving tours of the college • Worked closely with the president’s office to work and supervisor for the President’s events