Director of Human Resources, Canada

• Oct 2020 - Present

National Human Resources Manager

• Jun 2016 - Oct 2020

Provide leadership and direction to my HR team, Operations, and other functional leaders across Canada. My business partners are at the VP and Director level. I lead a team of direct reports, and the scope of my role is National across 6 provinces (incl Quebec), with 35 units/offices, 4 large scale distribution centers, and over 800 employees. Support the organizational strategy by aligning people with business decisions, working in both a union and non-union environment. Demonstrated ability to partner both internally and externally to drive programs as they relate to human capital. Solid knowledge of all functional areas within HR, including: performance management, succession planning, compensation, rewards and recognition, employee relations, compliance, and talent acquisition. Role is held accountable to an HR scorecard & results.Accomplishments:- Successfully implemented the re-organization of our Canadian Supply Chain department. The reorganization involved the creation of new roles through job evaluations as well as the creation of new incentive plans.- Lead the “workshare” program in Western Canada, allowing our organization to save labour costs and avoid layoffs during challenging economic conditions. Program involved identifying creative solutions and efficiencies for labour savings. - Revised and launched our Canadian vacation policy, aligning it with the total compensation values of our organization. The evaluation of the process led to a discovery of unnecessary top-up payments which in turn saved the organization 1.4M. - Launched MULA & VULA programs (mandatory & voluntary unpaid leave) which resulted in costs savings for the organization, ultimately helping us save labour costs and increase employee morale. - Designed and executed the launch of “Sales Performance Improvement Process” nationally. This initiative is helping leaders drive accountability and raise performance across all branches & departments.

Senior Human Resources Consultant

• Oct 2014 - Jun 2016

Role provided leadership and direction to the HR team, including direct reports, as well as Operations Leaders across various markets. Responsible for the implementation and execution of HR policies and programs across the scope of Western Canada. Provide support across all functional areas of HR to over 110 operating units with annual sales of over 380 million, 3 market offices, and over 11,000 employees. In my role I have a proven record of proactively recommending strategic HR solutions to improve critical business outcomes and leverage the “people advantage”. I strive to build the capability of key partners in all aspects of Human Resources, serving as a true Business Partner and Steward of the organization. I have demonstrated success achieving goals by establishing departmental accountabilities and alignment. Scope & Accomplishments:- Reduced mgmt TO by 12% & non-mgmt turnover by 16% by launching various retention initiatives like formalized check-ins, onboarding programs, strategic focus groups, and outlier calls aiming to share best practices. - Lead the recruitment team, which staffed markets to nearly 97% of targeted headcount within 1 year. This allowed operations to achieve an average of 9% revenue growth across Western Canada. - Successfully planned and managed budgets for my department and ensured ROI on HR expenditures. - Supported the organizations visionary cultural shift by piloting and staffing the Guest Experience leader role. This key position was a critical investment for the global success of the organization. - Helped design and launch the new employee orientation program. This program included a shift to virtual pre-orientations for employees prior to starting their job, as well as group orientation sessions for the market. - Helped transition over 50 sites from corporate to owner operator (divestitures). This involved understanding & interpreting contract law as well as managing key legal relationships.

Regional Human Resources Manager

• Jul 2011 - Oct 2014

Provided leadership and direction for the implementation and execution of human resources policies across Western Canada and Ontario to a market of over 1400 employees. Worked with senior leaders and middle management to implement value added human resources programs, and ensure a strong business partnership in resolving issues across the functional areas of human resources. Partnered with members of the leadership team to determine, plan, and utilize the “people” advantage within our organization. Participated in various organizational development initiatives such as diversity and inclusion and employee engagement surveys. Assisted in the budgeting, planning, execution, and assessing ROI of HR programs. Regularly supported the change management process by planning, implementing, and monitoring initiatives. Held accountable for results through an HR Dashboard/Scorecard.Key HR Functional Area's within the role:- Leadership & Strategic Planning- Employee Relations- Talent Management- Health & Safety- Training & Organizational Development

Regional Human Resources Generalist

• Jul 2008 - Jul 2011

Managed HR activities across various functional areas in a leadership role, providing support to a market of over 2200+ employees within market head offices, retail sites, and production/distribution centres. Lead a team of two HR Administrators (direct reports) and two Training Specialists (indirect reports). Non-unionized workforce. Market area included Alberta and Saskatchewan, and back-up support across Canada.Key HR Functional Area's within the role: Recruitment & Retention, Employee & Labor Relations, Payroll/Benefits/WCB, Compensation, Performance Management, HRIS, Training & Development, and most importantly Leadership.

Senior Human Resources Coordinator

• Jan 2007 - Jun 2008

Supported HR activities for a market of 2000+ employees. Provided support across all HR functions, including but not limited to: Recruitment & Retention, Payroll & Benefits, HRIS, and Employee/Labour Relations. Workforce was unionized and thus I also supported the collective bargaining process with various tasks (interpretation of clauses, legislative framework, proofreading, etc). I worked in collaboration with the Human Resources Manager and with union representatives to resolve issues (grievances – all stages).

Human Resources Assistant

• Feb 2006 - 2007

Provided a wide range of HR support for the Human Resources Team. Typical tasks included: assisting with data entry into the HRIS, filing, answering employee phone calls, generating reports, and drafting correspondence. Primary focus was payroll and benefits assistance. Support was provided to professionals who managed market areas across Canada. Provided a wide range of HR support for the Human Resources Team. Typical tasks included: assisting with data entry into the HRIS, filing, answering employee phone calls, generating reports, and drafting correspondence. Primary focus was payroll and benefits assistance. Support was provided to professionals who managed market areas across Canada.