Experience

M-TIBA

• Netherlands
• Hospitals and Health Care
• 1 - 100 Employee

• Customer Success Account Support

  • Jul 2019 - Present

  • Own and drive creation of new client programs on company platform and define customer journey end-to-end for new clients• Maintain and improve data flow channels with clients and with service providers • Translate client needs to potential platform features and coordinate with platform engineering teams to develop and deploy the same• Managing and diffusing low-level operational crises and putting together incidence reports to mitigate future re-occurrences.• Coordinate and plan client training sessions on matters concerning platform usage, integrations, and data insights • Responsible for general data quality, generation of data insights, and creation and maintenance of business dashboards as necessary



Gamcode Limited

• RISK AND COMPLIANCE ANALYST

  • Jul 2018 - Jun 2019

  • Identify business risk indicators and red flags to management and other departments and propose corrective action• Liaise with other internal department for client accounts verifications• Extract and compile data from various systems and sources; verify the accuracy and integrity of information and undertake appropriate action to mitigate risks• Review deliverables of various internal departments and provide constructive for improvement• Suggest continuous improvement ideas and assist in the implementation of new departmental efficiencies



Komaza

• Kenya
• Forestry and Logging
• 100 - 200 Employee

• Project Management Associate

  • Jan 2017 - Jun 2018

  • Participate in project scoping, budgeting, design of operations systems, staffing, and work planning• Design digital data collection tools to ensure data accuracy and quality• Create low-level and management level dashboards to track project progress and team KPIs.• Create GIS thematic maps from project data, and develop spatial database• Create SOP documents for knowledge retention purposes• Participate in training and supervision of field teams✓ Achievements: Assisted the company to create a central ‘single source of truth’ database for all the 6000+ micro-forests and assess impact so far of the company project

• Business Operations Fellow

  • Jun 2016 - Dec 2016

  As a Business Operation Fellow, I was in a team of data experts working collaboratively to design new data systems for the company and improve existing platforms. My responsibilities included (but not limited to): • Participating in analysis of existing data systems and recommending improvements • Creating collaborative links between tabular databases and GIS spatial data• Participating in project scoping, planning, budgeting and piloting• Developing SOPs for purposes of training and upscaling internal staff on new data systems



Dodore Kenya Limited

• Kenya
• Non-profit Organization Management
• 1 - 100 Employee

• Program Officer

  • Apr 2015 - Jan 2016

  • Upsell company’s new payment platform to identified business leads and sign-up new clients• Gather feedback from clients and partners and escalate to engineering teams for development• Grow client base by forming strong business relationships with existing and potential clients Achievements: assisted the company to grow its client base from 0 to 2.5 million users in 9 months • Upsell company’s new payment platform to identified business leads and sign-up new clients• Gather feedback from clients and partners and escalate to engineering teams for development• Grow client base by forming strong business relationships with existing and potential clients Achievements: assisted the company to grow its client base from 0 to 2.5 million users in 9 months



Sama

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Project Supervisor

  • Aug 2013 - Mar 2015

  • Lead small teams to accomplish various data entry and data capture projects• Implement data quality procedures and standards by training and assessing data entry agents• Supervise and track KPIs for my team and report on individual performance • Coordinate with global management team to share reports and get scope of future new projects Achievements: Successfully led numerous data entry projects and helped grow the company’s confidence among its clients • Lead small teams to accomplish various data entry and data capture projects• Implement data quality procedures and standards by training and assessing data entry agents• Supervise and track KPIs for my team and report on individual performance • Coordinate with global management team to share reports and get scope of future new projects Achievements: Successfully led numerous data entry projects and helped grow the company’s confidence among its clients



kplc

• Utilities
• 700 & Above Employee

• Telecommunication and IT attachee

  • 2009 - 2009