Experience

RED KITE LEARNING TRUST - Excellence for All

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Business and Operations Manager

  • Jan 2020 - Present



William Hill

• United Kingdom
• Gambling Facilities and Casinos
• 700 & Above Employee

• Head Of Operations (Retail Support Centre)

  • Dec 2017 - Jan 2019

  KEY ACHIEVEMENTS • Responsible for directing all aspects of operational activity across 2,300 stores across the UK• Managed relationships with over 15 different departments connected to retail operations • Fully accountable a budget of £10m for business development and supplier funding RESPONSIBILITIES • Worked closely with senior management to develop and deliver strategic retail objectives • Acted as a key gatekeeper, focal point and decision maker for all retail activity and business matters• Ensured all processes and procedures met company guidelines and delivered value to the business • Developed and maintained a close working relationship with the Compliance Director, ensuring all decisions and activities were aligned to objectives of the gambling act and general regulatory requirements• Analysed retail business data in-depth and produced key business reports to report on performance, used in quarterly reviews with managing directors Show less

• Regional Manager

  • Sep 2014 - Nov 2017

  KEY ACHIEVEMENTS • Full ownership of regional profit and loss and for the delivery of a £20 million trading profit per annum• Facilitated the performance management process for over 1000 members of staff in Yorkshire • Managed 4 Area Managers, 32 Business Performance Managers and 210 stores across YorkshireRESPONSIBILITIES • Responsible for implementing the retail strategy, ensuring all business activities and promotions were delivered, whilst always remaining compliant with company guidelines• Developed the regional estate by reviewing and improving capital expenditure and investment outputs • Set key priorities for regional teams through regular business reviews and ongoing support• Developed relationships with department heads and helped them exert their influence over retail activity in their area • Identified hiring needs and facilitated the recruitment management process• Prepared and managed regional budgets in line with expectations• Analysed regional market trends and discovered new opportunities for growth• Suggested innovative sales techniques to increase customer satisfaction Show less