Paul Nicdao
Admin Support | Claims Officer at Shore360 Inc.- Claim this Profile
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Topline Score
Bio
Mirasol De Vera
Paul is wonderful to work with. He's a conscientious worker, very accommodating and always willing to assist his direct reports as Supervisor OIC in the company where we worked together. Paul is such an accountable person at work and is responsible for what he did and never avoids them. It is such a remarkable characteristic of Paul to recognise and comply very with his responsibilities in performing his job. Paul is very receptive to feedback and his knowledge exceeds what is required to perform well.
Svetlana Andric
Paul is an amazing professional, who brings all of the skills and expertise in ensuring correct process is followed to achieve results.
Hayden Bozelle
Paul is an amazing Asset to our business! Fantastic to work with and always been very proactive !
Mirasol De Vera
Paul is wonderful to work with. He's a conscientious worker, very accommodating and always willing to assist his direct reports as Supervisor OIC in the company where we worked together. Paul is such an accountable person at work and is responsible for what he did and never avoids them. It is such a remarkable characteristic of Paul to recognise and comply very with his responsibilities in performing his job. Paul is very receptive to feedback and his knowledge exceeds what is required to perform well.
Svetlana Andric
Paul is an amazing professional, who brings all of the skills and expertise in ensuring correct process is followed to achieve results.
Hayden Bozelle
Paul is an amazing Asset to our business! Fantastic to work with and always been very proactive !
Mirasol De Vera
Paul is wonderful to work with. He's a conscientious worker, very accommodating and always willing to assist his direct reports as Supervisor OIC in the company where we worked together. Paul is such an accountable person at work and is responsible for what he did and never avoids them. It is such a remarkable characteristic of Paul to recognise and comply very with his responsibilities in performing his job. Paul is very receptive to feedback and his knowledge exceeds what is required to perform well.
Svetlana Andric
Paul is an amazing professional, who brings all of the skills and expertise in ensuring correct process is followed to achieve results.
Hayden Bozelle
Paul is an amazing Asset to our business! Fantastic to work with and always been very proactive !
Mirasol De Vera
Paul is wonderful to work with. He's a conscientious worker, very accommodating and always willing to assist his direct reports as Supervisor OIC in the company where we worked together. Paul is such an accountable person at work and is responsible for what he did and never avoids them. It is such a remarkable characteristic of Paul to recognise and comply very with his responsibilities in performing his job. Paul is very receptive to feedback and his knowledge exceeds what is required to perform well.
Svetlana Andric
Paul is an amazing professional, who brings all of the skills and expertise in ensuring correct process is followed to achieve results.
Hayden Bozelle
Paul is an amazing Asset to our business! Fantastic to work with and always been very proactive !
Credentials
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Call Center Training CCIS
CCIS -
Leadership and Management skills training
iQor
Experience
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Shore360 Inc.
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Philippines
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Outsourcing and Offshoring Consulting
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200 - 300 Employee
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Admin Support | Claims Officer
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Nov 2017 - Present
• Conducting investigations of claims coming from clients • Making sure to get the best and fair outcome • Generating reports and making sure that the HUB CRM is up-to-date • Contacting clients who made purchased from Bunnings, Williams Sonoma, West Elm, JB HiFi etc to book delivery. • Taking inbound queries from ANC clients • Conducting investigations of claims coming from clients • Making sure to get the best and fair outcome • Generating reports and making sure that the HUB CRM is up-to-date • Contacting clients who made purchased from Bunnings, Williams Sonoma, West Elm, JB HiFi etc to book delivery. • Taking inbound queries from ANC clients
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Busy Bookworms
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Australia
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Education Management
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Freelance Admin Support | Research Manager (Homebased) Part Time
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Oct 2018 - Oct 2020
Why hire a Virtual Assistant? • It will help you save time & money • Eliminates Employee Drama • You can spend more time with other niches, your self and with your family • You will have peace of mind Why hire a Virtual Assistant? • It will help you save time & money • Eliminates Employee Drama • You can spend more time with other niches, your self and with your family • You will have peace of mind
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Acadsoc Ltd
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Philippines
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Education Management
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700 & Above Employee
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Digital Recruiter | Social Media Manager (Homebased) Part Time
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Aug 2017 - Aug 2018
• Hire candidates for vacant positions. This includes leveraging job boards, career websites, mobile recruiting, online assessments, and social recruiting. • Deliberate planning, strategy and goal setting • Cultivation of leads and sales • Reputation management • Hire candidates for vacant positions. This includes leveraging job boards, career websites, mobile recruiting, online assessments, and social recruiting. • Deliberate planning, strategy and goal setting • Cultivation of leads and sales • Reputation management
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iQor
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Customer Service Representative | OIC Supervisor
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Oct 2015 - Sep 2017
• Encoding client's information on CRM • Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call. • Motivation, leadership for a team of 17 and developing future leaders. • Compiling reports on team’s performance and customer feedback. • Encoding client's information on CRM • Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call. • Motivation, leadership for a team of 17 and developing future leaders. • Compiling reports on team’s performance and customer feedback.
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Admin Support | Digital Marketer (Homebased)
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Feb 2016 - Oct 2016
• Helping clients with their lost super • Assist with client reports • Make sure CRM is up-to-date • Company websites • Social media • Search engine rankings • Email marketing • Online display ads • Helping clients with their lost super • Assist with client reports • Make sure CRM is up-to-date • Company websites • Social media • Search engine rankings • Email marketing • Online display ads
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NETCAST BPO Services
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Clark Air Base
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Supervisor | Recruitment Staff
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Oct 2013 - Oct 2015
• Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call. • Motivation, leadership for a team of 17 and developing future leaders. • Compiling reports on team’s performance and customer feedback. • Define company culture. • Rally employees together. • Evaluate past efforts. • Define hiring needs specific to the open position - Outline key qualifications and characteristics of the right hire. • Utilize employee networks. Show less
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Cyber City Teleservices
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United States
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Outsourcing and Offshoring Consulting
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100 - 200 Employee
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Customer Service Specialist | Subject Matter Expert
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May 2011 - May 2013
• Handled both Sales and Customer Service • Email Support • Dealing with escalated issues • Supervise employees to help ensure efficiency and productivity • Perform administrative tasks under the guidance of the supervisor, such as documenting procedures and creating guidelines. • Handled both Sales and Customer Service • Email Support • Dealing with escalated issues • Supervise employees to help ensure efficiency and productivity • Perform administrative tasks under the guidance of the supervisor, such as documenting procedures and creating guidelines.
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Community
