Experience

Smart Applications International Ltd

• Kenya
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Database Administrator

  • Jul 2022 - Present

   Undertakes planning for database installations. Performs software upgrades and patching. Performs database monitoring, troubleshooting and performance tuning. Implements database security as per security policy Develops strategy for database backup, testing and recovery Carries out database changes and updates during deployments of application releases. Maintains documentation for all database instance parameters and system settings Performs appropriate database sizing activities and capacity planning

• Database Administrator

  • Jul 2015 - Jul 2022

  Liaise with the Database Manager to follow up on resolution of agreed action points on excesses.Data extraction from Oracle database for reporting purposes.Support the analytics function through extraction, translation and loading of data.Handle escalations on database issues from the junior database administrators (Level 2 support)Database design and implementation in coordination with the Database manager and System development function.Implement and maintain database security including creating and maintaining users and roles and assigning privileges.Perform database tuning, DB application tuning, optimization and performance monitoringProvide regularly required technical database performance reports, setup and maintain database documentation and standardsPlanning growth and changes (capacity planning) on the databasePerform general technical trouble shooting and give consultation to customer service and development teams including managing, handling and responding to customer enquiries in line with the set customer SLA.Develop, document, maintain, test and execute database redundancy, continuity and recovery plansProvisioning of (database) development and testing environmentsInterface with Oracle, MSSQL and Mysql and other related consultants on various assigned projects for technical supportMonitor excesses, analyze the root cause and compile a status report on a daily and monthly basis at Group level.

• CUSTOMER SERVICE EXECUTIVE

  • Sep 2013 - Jun 2015

   Collect and timely report on feedback regarding Smart system acceptance, use, improvements and any challenges with Smart solutions at the installed sites. Offering support to Smart system and users at the installed customer sites in line with the defined Smart procedures. Handling customer inquiries in line with the agreed service level standards and Smart brand values. To monitor and facilitate timely delivery of data from providers to Smart servers targeted at enhancing customer processes.



CLINIX HEALTHCARE LTD

• Kenya

• ICT Technician

  • Jan 2012 - Sep 2013

   Responsible for the deployment and maintenance of computer systems for 58 branches countrywide  Providing remote support for branches, utilizing network administration tools such as VNC and team viewer  Responsible for the set-up and support of the Hospital information system at head office and branch level  Network administration at Head quotes and branch level to facilitate the efficient running of the Hospital information system this involves the configuration of Cisco core router  Responsible for the set-up of the administration of the IT security infrastructure which involves the set-up of firewalls and Antivirus applications to ensure the security of data.  Responsible for the procurement of hardware and software required within the organization  Training of all staff on the Hospital information system as well as basic system maintenance to enable  Providing technical advice on the ICT requirements to meet company objectives of an efficient and robust communication & information infrastructure



mySociety

• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee

• Internship: Research and data collection

  • Nov 2011 - Jan 2012

  researcher and data collection researcher and data collection



Nairobi water company

• Utilities
• 500 - 600 Employee

• Internship, system administrator

  • Jan 2010 - Apr 2010

  software installation, maintenance, and upgrading hardware installation, maintenance, and upgrading research and troubleshooting network network maintenance software installation, maintenance, and upgrading hardware installation, maintenance, and upgrading research and troubleshooting network network maintenance