Experience

Regeneron

• United States
• Biotechnology
• 700 & Above Employee

• Senior IT Operational Technology Specialist

  • Jun 2022 - Present

• IT Applications Analyst

  • Aug 2018 - Jun 2022

  Limerick, Munster, Ireland

• IT Contractor to

  • Jan 2017 - Aug 2018



Loyaltybuild

• System Engineer

  • Sep 2014 - Dec 2016

  Ennis, Co. Clare I provide technical support to users at Loyaltybuild. Duties include: Providing technical support to users via phone, Track It!, email and in person. Administering various Security applications, including - Nessus,Tripwire, Secunia CSI, WSUS, Symantec Endpoint Protection Manager,TippingPoint. SQL server administration - managing user logins, user roles, database permissions, database backup and restore, executing scripts, creating jobs. Blackberry phone system management… Show more I provide technical support to users at Loyaltybuild. Duties include: Providing technical support to users via phone, Track It!, email and in person. Administering various Security applications, including - Nessus,Tripwire, Secunia CSI, WSUS, Symantec Endpoint Protection Manager,TippingPoint. SQL server administration - managing user logins, user roles, database permissions, database backup and restore, executing scripts, creating jobs. Blackberry phone system management using Blackberry Enterprise Server. Management of backup systems - CA ArcServe, Dell vRanger VMware - VM gold image creation, cloning, snaphots, server migration Coldfusion 10 - creating instances, applying security updates, creating/editing scheduled tasks. Active Directory - managing users, security permissions, group policy object creation, DHCP reservations. Microsoft Exchange – user mailbox creation and management. Print Management System administration – Papercut Application Documenting procedures, updating policies, updating the critical software and hardware list, applying server/PC hardening standards to new builds. Liaising with third party vendors to resolve technical issues e.g. Printer supplier, mobile network carrier, ISP. Cisco VPN - administering user certificates, updating client VPN software Code promotions - Promote code for online and offline builds to both a production and staging environment. Hardware and Software procurement. Submitting requests for change on the network, testing that completed ACL's are in place and working correctly. Show less



Special Olympics Ireland

• Ireland
• Non-profit Organizations
• 1 - 100 Employee

• Desktop Support

  • Oct 2013 - Aug 2014

  Dublin I provide desktop support for internal users and regional offices. Some of my duties include; Providing technical support to internal users and regional office staff via remote tools/telephone/email/desk side. Management of internal IT systems including Windows Server 2003/2008 operating systems and network infrastructure. User management through Active Directory/Exchange 2007/Office 365/CRM system (The Raiser's Edge), Citrix Metaframe Presentation Server, Remote Desktop… Show more I provide desktop support for internal users and regional offices. Some of my duties include; Providing technical support to internal users and regional office staff via remote tools/telephone/email/desk side. Management of internal IT systems including Windows Server 2003/2008 operating systems and network infrastructure. User management through Active Directory/Exchange 2007/Office 365/CRM system (The Raiser's Edge), Citrix Metaframe Presentation Server, Remote Desktop Services. Nortel Meridian phone system management/Android handset setup. Server build and deployment using Vmware vCenter. PC image capture and deployment of Windows 7 OS. PC hardware troubleshooting and repair. Microsoft Office 2010 troubleshooting. Asigra Backup monitoring and troubleshooting. Printer set-up and troubleshooting. Safecom printer administration. Show less



Origina

• Ireland
• IT Services and IT Consulting
• 100 - 200 Employee

• IT Helpdesk Technician

  • Nov 2012 - Oct 2013

  Dublin I provided technical support and solutions to Origina customers in both a Windows and an IBM AIX environment. I supported various clients remotely using various tools RDP, Bomgar, Teamviewer, Logmein. Hardware and Software installation and support including IBM/Dell. AIX troubleshooting, TSM support ,Windows XP,7 and 8 OS troubleshooting. Windows Server 2003/2008 build and deployment, Active Directory, Office 365 support, Symantec Backup Exec/EndPoint Protection, Backup tape drive… Show more I provided technical support and solutions to Origina customers in both a Windows and an IBM AIX environment. I supported various clients remotely using various tools RDP, Bomgar, Teamviewer, Logmein. Hardware and Software installation and support including IBM/Dell. AIX troubleshooting, TSM support ,Windows XP,7 and 8 OS troubleshooting. Windows Server 2003/2008 build and deployment, Active Directory, Office 365 support, Symantec Backup Exec/EndPoint Protection, Backup tape drive troubleshooting and resolution. Show less



National Roads Authority

• IT Helpdesk Internship

  • Apr 2012 - Nov 2012

  Dublin I provided IT helpdesk support to 130+ users within the organisation.



Shannonside Digital Solutions

• Support Technician

  • Oct 2007 - Sep 2009

  Worked as a support technician during college for the north Munster region.



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Desktop Support (Internship)

  • May 2007 - Sep 2007

  Limerick Worked as part of the desktop support unit that provided for 2000 on-site users.

• Production Operative

  • May 2004 - Sep 2007

  Limerick I worked on the weekend shift .