Experience

Valutrust Solutions

• Financial Services
• 1 - 100 Employee

• Executive Manager, Client Services & Vendor Relations

  • May 2012 - Present



Valutrust Solutions, LLC

• United States
• 1 - 100 Employee

• Vendor Relationship Manager

  • May 2017 - Present

  Valutrust Solutions is a privately held company delivering proprietary technology solutions and services to the mortgage lending industry.

• Executive Account Manager

  • 2018 - Present

  Working broadly across departments to develop and implement client service strategies designed to meet client goals and objectives focusing on service levels, quality assurance, platform management and development.Development of reporting and data management for optimal client / vendor insights.

• Account Manager

  • Jan 2016 - Present

  I work to develop long-term relationships with a portfolio of clients through data driven service management. I work directly with our customers as well as with our vendors and a variety of internal teams to ensure the timely and successful delivery of our solutions for Residential Appraisal Management and Mortgage Compliance.Responsibilities include:Being the primary point of contact for all service concerns and escalations.Developing a trusted advisory relationship with clients in support of their service and compliance needs.Ensure the timely and successful delivery of our appraisal management solutions according to customer needs and objectives.Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.Presentation of data analysis in a way that finds substance and shows the story in the numbers.Developing management strategies which continuously enhance service levels and exceed client goals.Managing internal resources to deliver client objectives and action items.Working to customize our Appraisal Management solutions with unique client business systems / operations.Responsible for working with the Sales and IT teams to on-board and integrate new clients and strengthening existing client relationships.Monitor and manage order volume and profitability.

• Client Services - Team Lead

  • Sep 2013 - Jan 2016

  Management of a team of 5 coworkers focused on the facilitation and management of residential appraisal inspections.Onboarding and cross-training of new and current employees.Development and evaluation of service protocol and workflow.Facilitated communication and coordination between clients (mortgage lenders, borrowers, and realtors) and vendors (Residential Appraisers) to ensure excellent service and solution development in compliance with federal lending regulations.Providing support resources for our service vendors, addressing concerns including compliance with federal laws governing appraisal independence and mortgage compliance; FHA / HUD USDA, and VA underwriting provisions and requirements, and the processing of revisions and value reconsideration requests.

• Client Services Representative

  • May 2012 - Sep 2014

  Delivered top-level customer service to ensure timely and successful delivery of our solutions for Residential Appraisal Management and Mortgage Compliance.Facilitation and management of the scheduling of residential appraisal inspections, coordinating with clients (mortgage lenders, borrowers, and realtors) and vendors (Residential Appraisers).Providing support resources for our service vendors, addressing concerns including compliance with federal laws governing appraisal independence and mortgage compliance; FHA / HUD USDA, and VA underwriting provisions and requirements, and the processing of revisions and value reconsideration requests.



The Kansas City Vocal Institute

• Voice Instructor

  • Sep 2013 - Aug 2014

  Empowering people of all ages and backgrounds to engage their hearts, bodies, and minds with the power of song.The Kansas City Vocal Institute provides affordable and professional voice lessons, performance opportunities, and music education for children and adults in the Kansas City Metropolitan area. We also provide free music training through scholarship for underprivileged children and families in the Kansas City Metro. Empowering people of all ages and backgrounds to engage their hearts, bodies, and minds with the power of song.The Kansas City Vocal Institute provides affordable and professional voice lessons, performance opportunities, and music education for children and adults in the Kansas City Metropolitan area. We also provide free music training through scholarship for underprivileged children and families in the Kansas City Metro.



Waldorf University

• Adjunct Professor of Music - Voice

  • Aug 2011 - Apr 2012

  Instruction of applied vocal music and pedagogy for the Music Department at Waldorf College, Forest City Iowa.Courses taught included: Applied Voice Lessons, Lyric Diction, Solo Vocal Literature, Class Voice, and Vocal Pedagogy.Institutional Duties: College Hearing BoardWaldorf College is a private 4 year Liberal Arts college affiliated withe Evangelical Lutheran Church in America, and owned by Columbia Southern University. Instruction of applied vocal music and pedagogy for the Music Department at Waldorf College, Forest City Iowa.Courses taught included: Applied Voice Lessons, Lyric Diction, Solo Vocal Literature, Class Voice, and Vocal Pedagogy.Institutional Duties: College Hearing BoardWaldorf College is a private 4 year Liberal Arts college affiliated withe Evangelical Lutheran Church in America, and owned by Columbia Southern University.



Northern Illinois Conference of The United Methodist Church

• United States
• Religious Institutions
• 1 - 100 Employee

• Interim Program Director

  • Jul 2011 - Mar 2012

  Developed and implemented engaging and transformative outdoor education curricula for all ages in all seasons at two retreat center campuses owned by the Outdoor Education department of the Northern Illinois Conference of the United Methodist Church.Worked with church leaders and lay persons to coordinate customized retreats.Hired, trained, and managed program staff responsible for supporting and implementing our education programming.Managed sales, marketing, and PR for camps and retreats.Coordinated with broadly with internal staff (program staff, maintenance, food service, waterfront, and health center) and our clients / guests to ensure event success.Successfully onboarded and trained a permanent successor.

• Program Counselor

  • May 2010 - Jul 2011

  Developed and implemented year-round transformative outdoor education experiences for all ages at the Northern Illinois Conference's two retreat centers in Dixon, IL and Williams Bay, WI.



Knox College

• United States
• Higher Education
• 300 - 400 Employee

• Guest Lecturer of Music - Voice

  • Jan 2011 - Mar 2011

  Instruction of applied voice lessons to major and non-major students.Presented a series of Guest Lectures on International Phonetic Alphabet and Lyric Diction. (voluntary)This was an interim position assignment was to fill a sabbatical taken by a faculty member at Knox College. Instruction of applied voice lessons to major and non-major students.Presented a series of Guest Lectures on International Phonetic Alphabet and Lyric Diction. (voluntary)This was an interim position assignment was to fill a sabbatical taken by a faculty member at Knox College.



Mercer

• United States
• Professional Services
• 700 & Above Employee

• Customer Service Representative

  • Jul 2007 - Apr 2009

  Delivered high quality customer service for Health & Benefits AdministrationResponsible for Health & Benefits enrollment, Auditing, Advocacy, and Flexible Spending Account Administration.Operated multi-line telephone system.Responsible for data collection and record keeping of clients. Delivered high quality customer service for Health & Benefits AdministrationResponsible for Health & Benefits enrollment, Auditing, Advocacy, and Flexible Spending Account Administration.Operated multi-line telephone system.Responsible for data collection and record keeping of clients.