Experience

ICS Learn

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Quality Assurance Coordinator

  • Nov 2021 - Present

  The Qualiy Assurance Coordinator supports and coordinates the day-to-day data and management information activities which support the activities of the Acacia brand of the ICS Group both in the UK/ Middle East and the Quality Performance team and wider group of the Education Services Department within the organisation. The Quality Assurance Coordinator works alongside the Quality Manager and Head of Quality to ensure the verification processes are in line with the standards set by our awarding body. They work collaboratively with team members and the wider Acacia family as well as the other group teams and departments to ensure a first-class service is delivered to all stakeholders. Show less

• Quality Assurance Assistant

  • Feb 2021 - Nov 2021

  The Quality Assurance Assistant role is to support the Head of Quality Assurance and department in the implementation and maintenance of the ICS Learn Quality and Performance Framework and the delivery of operational quality assurance projects and processes. To contribute to the ongoing compliance and enhancement activities required by the external Awarding Bodies.

• Student Support

  • Nov 2019 - Feb 2021

  The Student Support Coordinator role, under the direction of the Head of Student Services, is to deliver excellent levels of support to students with the aim to resolve student queries at the first point of contact. Assisting with managing the administration across all courses and encouraging progression and completion.



Pursuit Marketing

• United Kingdom
• Software Development
• 1 - 100 Employee

• Business Development Executive

  • Apr 2016 - Jun 2018

  In my role i engage directly in the Business to Business sector engaging with chief, director level executives and decision makers regarding various Pricing, Marketing, IT projects. Building relationships with clients and meeting expectations of Service Level Agreement. Working within a target driven environment and assisting with day to day database administration. Working with line managers to understand and implement good practice, change management and organisational culture strategy in order to drive business requirements forward to help organisations to achieve their IT roadmap. Show less



Sapphire

• United Kingdom
• IT Services and IT Consulting
• 300 - 400 Employee

• Business Development Manager - Business Intelligence

  • Apr 2015 - Jun 2018

  In my role as a Business Intelligence Executive it is my role to allow companies to have the software that gives them a better knowledge and understanding of data modelling, agile software development, data security and compliance, risk management, logistics and operations, metadata management, and key trends in business intelligence, as well as an excellent understanding of various analytical processes, including measurement and governance.This will in turn allow companies to make clearer more concise plans for future budgeting and forecasting and keep ahead of market trends. Show less



Inco

• Glasgow

• IT Business Solutions Development Consultant

  • May 2014 - Mar 2015

  Business to Business engaging with chief, director level executives and decision makers regarding various Pricing, Marketing, IT projects. Building relationships with clients and meeting expectations of Service Level Agreement. Working within a target driven environment and assisting with day to day database administration. Working with line managers to understand and implement good practice, change management and organisational culture strategy Business to Business engaging with chief, director level executives and decision makers regarding various Pricing, Marketing, IT projects. Building relationships with clients and meeting expectations of Service Level Agreement. Working within a target driven environment and assisting with day to day database administration. Working with line managers to understand and implement good practice, change management and organisational culture strategy