Experience

Logicearth Learning Services

• United Kingdom
• E-Learning Providers
• 1 - 100 Employee

• Learning Technologist

  • Apr 2019 - Present

  Learning consultant supporting multiple LMS platforms and learning technologies, with occasional support as an instructional designer. My responsibilities include: - Preparing and delivering sales demos of various platforms - Scoping, preparation and submission of tenders (working with a team of consultants) - Project management and facilitation of status meetings with clients - Working with client stakeholders to review, align and implement learning solutions and their integration with other business services (HRIS, Single Sign-On, off-the-shelf content) - Providing training and technical support for the client's LMS platform as the client's point of contact - Creation, scheduling and analysis of reports, both for client platform engagement and internal use for sales demos - Working directly with client trainers and facilitators to redesign classroom-based learning programmes for virtual delivery, with support as a co-facilitator / producer Platforms that I have worked with include: - SumTotal - SuccessFactors (Learning Management only) - Skillsoft Percipio - Docebo - OttoLearn - Teach on Mars - LearningCloud ============================== Logicearth, the future-focussed digital learning division of The Creative Engagement Group, supports clients in building learning services that make a bigger impact in performance and talent development by developing unforgettable learning experiences for their employees. The Creative Engagement Group (TCEG) is a communications group that creates experiences that inspire lasting change. It partners with clients to provide employee engagement, learning & training solutions, scientific engagement and capability building, all underpinned by applied behavioural science. It engages internal and external audiences through the creation and delivery of live & virtual experiences, film, branded content, immersive and interactive content. Show less



Applied Systems

• India
• Law Enforcement

• Software Support Analyst

  • Dec 2018 - Apr 2019

  Technical support for Insurance software platform, including cloud support, installations and upgrades, technical troubleshooting and database management Technical support for Insurance software platform, including cloud support, installations and upgrades, technical troubleshooting and database management



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Trainer

  • Jul 2018 - Dec 2018

  Delivering training and coaching for a global fashion retail client

• Training And Quality Manager

  • Aug 2017 - Jul 2018

  Leading a team of 13 trainers and coaches across several clients

• Technical Trainer

  • Dec 2012 - Aug 2017

  Client Trainer for seven globally recognised technology brands, including two technology giants. Designing, delivering and evaluating training material across phone, forum moderation, chat, email and social media support. Included sales, after-sales and technical support.

• Subject Matter Expert

  • Jun 2010 - Dec 2012

  Troubleshooting and resolving escalated technical cases and training design

• Technical Support Specialist

  • Nov 2009 - Jun 2010

  Providing technical support in French for a global technology giant



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Sep 2005 - Nov 2009

  Part-time role during university studies. Till management, beverage preparation and staff training Part-time role during university studies. Till management, beverage preparation and staff training