Experience

Vispero®

• United States
• Manufacturing
• 1 - 100 Employee

• Senior Accounts Receivable Specialist

  • Dec 2021 - Present

  Tampa, Florida, United States Works closely with the Accounting Shared Services Manager in the management and collection of 500+ outstanding customer accounts through telephone and/or written correspondence while maintaining a high level of customer service. Provides customer service regarding collection issues, initiates customer credit adjustments, processes offset to clear up customers statements, resolves customers discrepancies and short payments. Responsible for monitoring and maintaining assigned… Show more Works closely with the Accounting Shared Services Manager in the management and collection of 500+ outstanding customer accounts through telephone and/or written correspondence while maintaining a high level of customer service. Provides customer service regarding collection issues, initiates customer credit adjustments, processes offset to clear up customers statements, resolves customers discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts, as it relates to customer calls, account adjustments and customer reconciliations. Accountable for reducing delinquency for assigned accounts Enlists the efforts of the Sales operations department when issues arrive that need credits to create to clear the customers accounts Establishes and maintains effective and cooperative working relationships with dealers and Sales Operations (Customer Services) Answers high volume phone calls from assigned delinquent customers Reconciles customer disputes as they pertain to payment of outstanding balances. Meets defined department goals and activity metrics Opening and sorting mail, (sort by Country) pick up new invoices to sorted daily Sending statements and invoices requested by customers daily Skip trace and locate customers that have no remittance to apply payments Post checks, ACH and Wire payments daily. Contact co-workers that handle international accounts Ability to enter and update data in accounting records accurately Supports Accounting Shared Services Manager with other assigned tasks and ad hoc analysis or special projects as required Show less



American Products, Inc. (API)

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Administration Assistant

  • Jul 2021 - Dec 2021

  Tampa, Florida, United States Working within a very busy, fast paced team of operations, sales and marketing professionals Answering incoming sales calls and handle them via excellent customer service Processing quotes, sales orders, marketing requests which entails processing an extensive amount of paperwork Special projects as assigned by the team Internet research to identify leads for sales team, source new vendors, etc. Entry of sales and marketing related documents in various databases Creating… Show more Working within a very busy, fast paced team of operations, sales and marketing professionals Answering incoming sales calls and handle them via excellent customer service Processing quotes, sales orders, marketing requests which entails processing an extensive amount of paperwork Special projects as assigned by the team Internet research to identify leads for sales team, source new vendors, etc. Entry of sales and marketing related documents in various databases Creating, modifying and formatting sales and marketing documents Assisting with content and completion of sales and marketing presentations and packages using a variety of software Typing correspondence, spreadsheets and reports as directed Various marketing duties such as upkeep of social media, creation of various marketing materials, etc. Show less



HSS Hire

• United Kingdom
• Retail Office Equipment
• 700 & Above Employee

• Credit Controller / Master Data Advisor

  • Apr 2018 - Mar 2021

  Manchester, United Kingdom Handling regional sales ledgers with regards to payments and chasing of overdue debt. Business to business alongside personal trade accounts Credit checking and creation of new customer accounts. Maintain accurate and up to date customer details and account records. In depth account investigation to determine eligibility for legal progression where required. Regular customer contact by phone and email. Making adjustments, handling queries and resolving problems within company… Show more Handling regional sales ledgers with regards to payments and chasing of overdue debt. Business to business alongside personal trade accounts Credit checking and creation of new customer accounts. Maintain accurate and up to date customer details and account records. In depth account investigation to determine eligibility for legal progression where required. Regular customer contact by phone and email. Making adjustments, handling queries and resolving problems within company policy. Show less



ANS Group

• United Kingdom
• IT Services and IT Consulting
• 500 - 600 Employee

• Credit Controller

  • Jan 2015 - Apr 2018

  Manchester, United Kingdom B2B Credit Control - Ensuring customers pay on time through phone, email and face to face liaisons - Assessing and implementing suitable action to be taken on failure to pay and liaising with relevant Legal Department/insurance - Implementing change in the existing Credit Control Structure to ensure smooth and efficient service. - Checking customer's credit rating and arranging suitable insurance cover - Setting up new accounts and enforcing the terms and conditions - Dealing… Show more B2B Credit Control - Ensuring customers pay on time through phone, email and face to face liaisons - Assessing and implementing suitable action to be taken on failure to pay and liaising with relevant Legal Department/insurance - Implementing change in the existing Credit Control Structure to ensure smooth and efficient service. - Checking customer's credit rating and arranging suitable insurance cover - Setting up new accounts and enforcing the terms and conditions - Dealing with internal and external queries regarding invoicing/payments Show less



BMI Healthcare

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Business Services Associate - Credit Control - DCA Team

  • Feb 2010 - Jan 2015

  Manchester, United Kingdom B2C Credit Control -Responsible for investigating aged debt liaising with BMI Private Hospitals and debt companies to ensure the recovery of outstanding monies. - Investigating and reconciling customer accounts using weekly/monthly reports, ensuring all systems correspond - Maintaining close contact with the debt agencies in relation to the debt position on their portfolio. - Continuously providing a high standard of service and administration - Taking internal and external… Show more B2C Credit Control -Responsible for investigating aged debt liaising with BMI Private Hospitals and debt companies to ensure the recovery of outstanding monies. - Investigating and reconciling customer accounts using weekly/monthly reports, ensuring all systems correspond - Maintaining close contact with the debt agencies in relation to the debt position on their portfolio. - Continuously providing a high standard of service and administration - Taking internal and external telephone queries from all areas of the business, dealing with any requests in a timely manner, managing the customers’ expectations - Liaising with external debt collection agencies and internal managers in the collection of outstanding premiums and possible legal action. Show less



SSE plc

• United Kingdom
• Utilities
• 700 & Above Employee

• Customer Services Advisor

  • Mar 2009 - Jan 2010

  Glasgow, United Kingdom Responsible for answering customer queries and complaints while promoting additional products tailored to customer’s needs. Negotiating payment plans and collection agreements with customers paying attention to the needs and situation of the customer Meet and exceed Service Level Agreements - reached the highest weekly service sales in centre history. Appeared in several promotional campaigns and example of phone call now used in training sessions.