P/T Dorset FA RTC Football Coach

• Nov 2022 - Present

FA UEFA B Student , Lead Coach for Sturminster Marshall FC DPL, Coach BCS UTD U14s,. Coach for Dorset FA Reginal Talent Centre U12 Girls. FA UEFA B Student , Lead Coach for Sturminster Marshall FC DPL, Coach BCS UTD U14s,. Coach for Dorset FA Reginal Talent Centre U12 Girls.

Commercial Sales Manager

• Aug 2021 - Present

Leading a team of Aesthetic & Beauty insurance experts, supporting new clients from Academy qualification, to nurses moving into the aesthetics arena. Leading a team of Aesthetic & Beauty insurance experts, supporting new clients from Academy qualification, to nurses moving into the aesthetics arena.

Coach & Talent Scout

• Jan 2021 - Jan 2023

Sales Manager

• Sep 2020 - Sep 2021

Classified Outbound Sales Manager Newsquest

• Nov 2016 - Aug 2020

Classified Outbound Sales Manager Newsquest

• Nov 2016 - Nov 2016

Leading a specialist hub that covers many local publications covering Hampshire, Bournemouth, Salisbury, Weymouth, Swanage. To support our customers within Trades & Services giving them the best 1st time resolution possible. Helping design and build on the customers business marketing to attract new and existing customers to return time and time again.

Sales Manager

• Nov 2016 - Jul 2020

Enhancing the Digital Marketing Campaigns for SME's in the Local area. Build Your Presence, Drive Awareness & Leads, Manage Your Leads & Customers, Grow Your Audience & Connect, Know What Works! Enhancing the Digital Marketing Campaigns for SME's in the Local area. Build Your Presence, Drive Awareness & Leads, Manage Your Leads & Customers, Grow Your Audience & Connect, Know What Works!

League Event Manager

• Aug 2016 - Jul 2017

Power-play Ltd run over 250 Leagues across the UK ranging from flexible formats (5, 6 and 7-a-side) fast paced, friendly, competitive play, longer games - most games are played in 40 minute slots. The Event League Manager is the face of the business running and controlling the leagues making sure FA officials are available, the day to day management of the leagues are updated and the latest results are available to view. Our referees focus on refereeing, that's all giving them the 100% attention of each game.. All leagues are accredited by the FA for quality and consistency. Show less

Account Manager

• Nov 2015 - Aug 2016

Working for AXA Healthcare and having a portfolio of customers to contact on a day to day basis. This is to discuss what options are available with in the 'Private Health Care' insurance. With the national health care under extreme pressure more people are thinking about private healthcare, Whether this is due to what people are seeing in the media about the NHS or whether a family member or even themselves have had a traumatic NHS experience. We aim to suit cover, peace of mind, speed to diagnosis and to take away the worry of the 'what if' Show less

Contract Sales & Telemarketing Manager

• May 2014 - Aug 2015

Start up Outbound Call Centre to drive proactive campaigns through direct marketing across all areas of the Quantum Groups portfolio. Quantum Group has been planning, designing and building inspirational homes since 1998. Through our two different businesses – Platinum Skies and the award-winning Quantum Homes – the group has earned a reputation for architecture and developments of integrity and style. Understanding the needs of the customer lies at the heart of our design process; ensuring our buildings not only look sensational but provide the very best living environment. Driven by a belief that great architecture can transform the spaces in which we live and play, we focus on the attention to detail and find the highest benchmarks in design to compare and contrast our own developments. No matter whether a customer is purchasing from Platinum Skies or Quantum Homes, we never compromise on quality, craftsmanship or landscaping. Show less

Campaign Manager

• Jun 2013 - May 2014

CCI is South Africa's leading international call centre providing outsourced customer contact services. CCI specialises in inbound, outbound and blended multi-channel contact centres which improve clients business operations and call centre effectiveness by delivering effiecent outsourcing solutions. Some of the UK's leading brands primarily in mobile, technology, telecommunications and financial industry sectors are supported by CCI. CCI is South Africa's leading international call centre providing outsourced customer contact services. CCI specialises in inbound, outbound and blended multi-channel contact centres which improve clients business operations and call centre effectiveness by delivering effiecent outsourcing solutions. Some of the UK's leading brands primarily in mobile, technology, telecommunications and financial industry sectors are supported by CCI.

Operations Manager

• Apr 2011 - Jan 2013

Heading up a sizable contact centre covering Private & Commercial vehicle, Motor Cycle, Motorhome, Home Insurance with both Inbound / Outbound / Online sales & renewals channels. As the 4th largest insurance broker we constantly work closely with our partners to deliver exceptional service while aiming to over deliver the expectation of the set KPI's. Heading up a sizable contact centre covering Private & Commercial vehicle, Motor Cycle, Motorhome, Home Insurance with both Inbound / Outbound / Online sales & renewals channels. As the 4th largest insurance broker we constantly work closely with our partners to deliver exceptional service while aiming to over deliver the expectation of the set KPI's.

Business Manager - Car Parking CPS

• Nov 2010 - Apr 2011

Managing the customer experience for cruise parking at Southampton docks from inititial booking to drop off. Cruise & Passenger Services is UK's leading passenger operations experts. Whatever the cruise line, whatever the period, we are able to offer safe and secure parking facilities in Southampton Docks. For most cruises we offer a valet parking from the terminal to enable you to start your cruise in the most relaxed way possible. Managing the customer experience for cruise parking at Southampton docks from inititial booking to drop off. Cruise & Passenger Services is UK's leading passenger operations experts. Whatever the cruise line, whatever the period, we are able to offer safe and secure parking facilities in Southampton Docks. For most cruises we offer a valet parking from the terminal to enable you to start your cruise in the most relaxed way possible.

Interim Contact Centre Manager

• May 2010 - Nov 2010

Leading a 90 FTE contact centre providing customers the service and expertise to choose there ideal cruise holiday experience. Moving the centre through considerable change delivering on a new reward package for sales, embedding a coaching culture, and leading the centre to marked improvements. Leading a 90 FTE contact centre providing customers the service and expertise to choose there ideal cruise holiday experience. Moving the centre through considerable change delivering on a new reward package for sales, embedding a coaching culture, and leading the centre to marked improvements.

Contract Call Centre Manager

• Feb 2009 - May 2010

New business set up creating an outbound call centre to generate live life assurance and mortgage leads to hand over to support financial business marketing spend New business set up creating an outbound call centre to generate live life assurance and mortgage leads to hand over to support financial business marketing spend

Contract Operations Manager

• Aug 2008 - Feb 2009

Leading a high risk financial operation acting on fax instruction to move collateral from business to business accounts. Making sure all stock market deadlines across the globe are met. Leading a high risk financial operation acting on fax instruction to move collateral from business to business accounts. Making sure all stock market deadlines across the globe are met.

Retention Manager

• Mar 1997 - Aug 2008

Heading up the the Lloyds TSB home insurance retention operation. Running multi-site across Bournemouth and Newport Wales. Heading up the the Lloyds TSB home insurance retention operation. Running multi-site across Bournemouth and Newport Wales.

Customer Sales Manager

• 2004 - 2006

Running a general sales insurance team of 6 team managers with 60-70 FTE. Reporting into the call centre manager to support over achievement of business targets through effective coaching, leadership and mentoring. Running a general sales insurance team of 6 team managers with 60-70 FTE. Reporting into the call centre manager to support over achievement of business targets through effective coaching, leadership and mentoring.

Sales Consultant

• 1997 - 1999

YTS and young Pro

• 1986 - 1990

In charge of the boot room Daily training Games Wednesday and Saturday In charge of the boot room Daily training Games Wednesday and Saturday