Experience

Pace Systems, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Support Specialist

  • Nov 2022 - Present



Charles Schwab

• United States
• Financial Services
• 700 & Above Employee

• Onboarding Specialist

  • Aug 2021 - Nov 2022

  · Utilize Salesforce, MS Office Suite, and internal systems to provide onboarding support to new employees · Identify, assess, and implement improvements in core processes · Communicate effectively with new hires, hiring managers and internal stakeholders · Utilize Salesforce, MS Office Suite, and internal systems to provide onboarding support to new employees · Identify, assess, and implement improvements in core processes · Communicate effectively with new hires, hiring managers and internal stakeholders



PhoneBurner

• United States
• Telecommunications
• 1 - 100 Employee

• Support and Onboarding Specialist

  • Sep 2017 - Aug 2021

  · Served as the first point of client contact, post sales, for a B2B, SaaS product · Built relationships, tailored training, and set up product in alignment with each client’s goals and needs · Proposed, created, and led customer retention program · Facilitated software integration with other CRMs, including Salesforce · Provided ongoing training and support to clients via telephone, chat and tickets using Zendesk · Served as the first point of client contact, post sales, for a B2B, SaaS product · Built relationships, tailored training, and set up product in alignment with each client’s goals and needs · Proposed, created, and led customer retention program · Facilitated software integration with other CRMs, including Salesforce · Provided ongoing training and support to clients via telephone, chat and tickets using Zendesk



Ytel

• United States
• Software Development
• 1 - 100 Employee

• Support Technician

  • Sep 2015 - Sep 2017

  · Tailored B2B SaaS solution and utilized product knowledge and technical skills to meet the needs of clients in various industries · Provided ongoing training and technical support to clients · Assisted clients with the mapping and importing of data · Utilized and array of applications, product knowledge, and technical skills to resolve customer issues · Tailored B2B SaaS solution and utilized product knowledge and technical skills to meet the needs of clients in various industries · Provided ongoing training and technical support to clients · Assisted clients with the mapping and importing of data · Utilized and array of applications, product knowledge, and technical skills to resolve customer issues



AZ Webz

• Telecommute

• Tech Support/Sales

  • Jan 2014 - Aug 2015

  · Installed and supported networks and peripherals · Oversaw web hosting, email, and DNS services · Installed and supported networks and peripherals · Oversaw web hosting, email, and DNS services



Western Governors University

• United States
• Higher Education
• 700 & Above Employee

• Mentor/Faculty

  • Feb 2009 - Jan 2014

  · Guided students from enrollment through graduation in an IT bachelor’s degree program · Built long-term relationships with students · Guided students from enrollment through graduation in an IT bachelor’s degree program · Built long-term relationships with students



Robert Half

• United States
• Staffing and Recruiting
• 700 & Above Employee

• IT/Technical Recruiter

  • Mar 2007 - Jul 2008

  · Evaluated business client needs and priorities · Identified and recruited IT talent · Matched qualified candidates with clients · Evaluated business client needs and priorities · Identified and recruited IT talent · Matched qualified candidates with clients



GoDaddy

• Scottsdale, Phoenix, and Gilbert AZ

• Manager, Technical Support/Sales

  • Feb 2005 - Feb 2007

  · Trained, coached and motivated a top-producing team of 20-35 employees while meeting multi-million dollar revenue goals · Doubled the third shift revenue · Managed daily results reporting, future results forecasting · Handled customer escalations · Trained, coached and motivated a top-producing team of 20-35 employees while meeting multi-million dollar revenue goals · Doubled the third shift revenue · Managed daily results reporting, future results forecasting · Handled customer escalations