Experience

Northumbria Police

• United Kingdom
• Law Enforcement
• 700 & Above Employee

• Force Transformation Lead

  • Apr 2019 - Present

  Working with the Executive Leadership Team to design and execute the Force Transformation Programme, delivering innovative digital and operational change. Implementation of a programme and project management framework to deliver large, complex organisational change across several prtfolios. Leading on the replacement of large, legacy force systems with new, modern, commercial-off-the-shelf systems to deliver large scale, complex organisational change. Leading on the redesign of the force operating model, utilising stakeholder and data led practice to design and implement new target operating models. Development and implementation of benefits realisation framework to ensure successful delivery of projects, in line with business case. Implementation of new business planning process, aligning strategy with departmental business planning and investment requirements to support the delivery of outstanding services to the public. Show less



Attain

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Senior Manager

  • Nov 2018 - Apr 2019

  Attain is a rapidly growing organisation created by experienced professionals who are committed to improving health and wellbeing. We are an independent provider of support services and we care passionately about delivering tangible results through effective partnership working. We have built a strong reputation as a market leader in the provision of end to end services to transform care – working across care systems in partnership with the NHS and Local Authorities. This is underpinned by a shared willingness to take on delivery responsibility for implementing real and lasting change. We work across the spectrum from system design, transformation of individual services through to commercial advisory and delivery. We work to make person-centric integrated care a reality. We support customers to deliver on their care and wellbeing responsibilities through partnership working and mixed customer and Attain teams. We are at the forefront of supporting the design and implementation of New Models of Care across the country, developing services that are: joined up, integrated and are sustainable, avoiding unnecessary admissions. The business was launched in January 2011 and has grown rapidly, working for a range of health and local authority organisations across England and Wales. We have worked with organisations with a combined budget of £25 billion and covering a population in excess of 20 million. Attain brings together people with public and private sector backgrounds, including a high proportion of clinicians, to unite the core values of the public sector with private sector commercial insight and good practice. We have a clear vision and sense of identity and are delighted to be a place where talented people want to work. We are committed to providing value to our customers and cap our profits at 12%. The company is owned by staff, with wide employee share ownership. Show less



Connect Health

• Wellness and Fitness Services
• 300 - 400 Employee

• Head of Business Innovation (Programme Delivery)

  • Jan 2016 - Aug 2018

  Lead a PMO department, delivering new contract mobilisations, service transition, service improvement and transformation, service redesign, productivity and digital innovation projects. Expert in Service Redesign of Integrated Community MSK Services. Building partnerships internally and externally, liaising with NHS Commissioners and Central NHS Organisations. Deliver expertise in stakeholder engagement, customer and patient involvement to design customer/ patient focused services. Further developed significant expertise in business and change management. Show less

• Programme Manager - Service Transformation/ Re-design

  • Dec 2014 - Dec 2015

  Redesign and transformation of clinical and operational pathways to facilitate business growth. Introduction of LEAN processes, deployment of innovative technology, improving productivity. Introduction of technology to support service delivery, liaising with 3rd party suppliers to ensure effective implementation.



The Newcastle Upon Tyne Hospitals NHS Foundation Trust

• Hospitals and Health Care
• 700 & Above Employee

• Programme Manager/ Service Transformation Lead

  • Oct 2012 - Nov 2014

  Creation of framework and strategic design for Cost Improvement Programme, aligning programme with strategic aims and vision of Newcastle Hospitals. Delivering service improvement, transformation and business change in challenging, complex and political environment. Undertaking patient and stakeholder involvement to inform the design of customer/ patient centred services. Providing support, guidance and expertise to ensure performance achieved in line with KPIs and performance standards. Creation of framework and strategic design for Cost Improvement Programme, aligning programme with strategic aims and vision of Newcastle Hospitals. Delivering service improvement, transformation and business change in challenging, complex and political environment. Undertaking patient and stakeholder involvement to inform the design of customer/ patient centred services. Providing support, guidance and expertise to ensure performance achieved in line with KPIs and performance standards.



Gateshead Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Programme Manager - Service Transformation

  • Jan 2008 - Oct 2012

  Operational manager, leading, inspiring and motivating Team Leaders and their teams to deliver outstanding customer services. Designed and managed multiple programmes including migration and consolidation of multiple departments into single service centre, channel shift, customer portals and introduction of new technology. Using expertise in change management and business process redesign to deliver improved customer focused services at reduced cost. Undertaking extensive customer engagement and involvement to inform design and delivery of services. Show less

• Project Manager - Digital Transformation

  • Jan 2006 - Jan 2008

  Led on the introduction of new technology into newly formed Customer Service Centre, including; Lagan CRM, HiPath Procentre ACD, call recording and workforce planning software. Also managed re-design of processes and configuration of CRM to support integration across multiple systems.