Paul Loveland
Senior Consultant at Harvard Partners, LLP- Claim this Profile
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Bio
Credentials
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Certified ScrumMaster (CSM)
Scrum AllianceAug, 2020- Nov, 2024 -
Six Sigma Green Belt
Six SigmaAug, 2009- Nov, 2024
Experience
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Harvard Partners, LLP
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United States
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Information Technology & Services
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1 - 100 Employee
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Senior Consultant
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Jan 2020 - Present
Working as consultant at Citizens Bank updating their Network Access Control (NAC) layers to mature these capabilities, and position the bank for continued transformation while providing a secure environment for colleagues and customers. Working as consultant at Citizens Bank updating their Network Access Control (NAC) layers to mature these capabilities, and position the bank for continued transformation while providing a secure environment for colleagues and customers.
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BCBS of RI
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Providence, Rhode Island Area
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Managing Director, Information Services Operations
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Feb 2014 - Jan 2020
Manages day-to-day operations for the company's technology infrastructure division. Accountable for strategic IT planning and execution, system design and architecture, solution deployment, program management, and service delivery. Responsible for the innovative use of technology to meet business goals and requirements. Manager of change through constant process improvement and efficiency analyses. Manages day-to-day operations for the company's technology infrastructure division. Accountable for strategic IT planning and execution, system design and architecture, solution deployment, program management, and service delivery. Responsible for the innovative use of technology to meet business goals and requirements. Manager of change through constant process improvement and efficiency analyses.
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RBS, Citizens Bank, N.A.
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Providence, Rhode Island Area
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Senior Vice President
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Jul 2010 - Aug 2013
Promoted to lead day-to-day operations for company’s technology and business services division in Americas. Accountable for strategic IT planning and execution, system design and architecture, solution deployment, program management, and service delivery. Oversaw regional IT operations supporting design, build-out, and maintenance of IT infrastructure. Directed 14 VPs, 160 FTEs, and up to 200 contract personnel supporting detailed systems and delivery of critical projects. Promoted to lead day-to-day operations for company’s technology and business services division in Americas. Accountable for strategic IT planning and execution, system design and architecture, solution deployment, program management, and service delivery. Oversaw regional IT operations supporting design, build-out, and maintenance of IT infrastructure. Directed 14 VPs, 160 FTEs, and up to 200 contract personnel supporting detailed systems and delivery of critical projects.
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Citizens
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United States
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Banking
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700 & Above Employee
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Head of Distributed Infrastructure, RBS Americas
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2008 - 2010
Set up and led Americas regional operations supporting Windows physical / virtual environment, data communications, telecommunications, desktop operations, field engineering, and help desk support functions. Led eight direct VPs supporting day-to-day management of 100 FTEs and an additional 75-100 contract and offshore personnel. • $3.2 million in labor costs saved per year by eliminating second- and third-shift differentials and on-call pay through implementation of highly effective pools of offshore resources • 90% reduction in hardware deployment costs garnered by defining virtual VMware server clusters to more efficiently share hardware resources, increasing system utilization from an average of 12% to 70%+. • 12% in IT delivery costs decreased by “right sizing” technology to maximize tiered cost savings and service performance / levels across business enterprise. Show less
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RBS, Citizens Bank N.A.
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Providence, Rhode Island Area
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Director Enterprise Network Services
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Jun 2005 - Jun 2008
Served as Director of Enterprise Network Services responsible for designing, building, implementing, and maintaining data communications and telecommunication environments, including VRU / IVR systems. Managed key relationships with vendors and telecommunication providers to design and deliver a WAN, network operations center, security services and operations. Supervised 7 VPs, 46 FTEs, and additional 50-75 contract personnel. • $7 million in annual cost savings realized by introducing annual benchmarking of services to market indexes to compare current contractual rates and volumes to a peer market group, ensuring optimal rates for related services. • $350,000 in sales per year cut by launching global standards and converged voice and data architectures across the Americas, EMEA, and Asia regions, generating 12% savings to labor budget. • 15% decrease in operational costs by outsourcing network operations to a third-party onshore corporation, while maintaining SLAs and expert staff. Show less
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Deployment Manager Retail Banking
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Jun 2004 - Jun 2005
Promoted to deliver key upgrade and enhancement projects supporting branch infrastructure. Led 3 FTEs and vendor teams consisting of 16-24 two-person teams and project management personnel across 14 states.• Launched a critical sales system technology upgrade to modify user interface and boost system performance / cross-selling abilities across 1600 branches and 13 states – completing project on time and 30% below budget. • Reduced equipment delivery errors by 15% and costs of delivery by 80% by designing and rolling out a revised logistics process for delivery of equipment to branches.• Scheduled and coordinated 16 vendor-based teams to complete after-hour system installations across all sales regions – completing project with zero impact to business operations or to customers. Show less
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Senior Program Manager, Mergers & Acquisitions
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Jun 2002 - Jun 2004
Managed branch infrastructure projects and back-office environments related to integration of acquired facilities to Citizens Financial Group standards. Executed 14 individual projects supporting four acquisitions. Led four direct reports and vendor teams. Oversaw 160 two-man deployment/conversion teams across multiple states and regions nationwide.• Doubled size of bank operations by planning and coordinating three major integration projects to facilitate completion of four acquisitions on time and within budget. • 35% reduction in integration costs realized by leveraging third-party resources to handle complexity of acquisition efforts versus using an internal field services team with limited capabilities. • Enhanced executive level communications and status reporting during integration and conversion activities through development of a Command Center Operations guide and website. Show less
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Watch Hill Partners
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Providence, Rhode Island Area
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Program Manager
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Aug 2001 - Jun 2002
Accountable for technical program delivery of back-office, call center, and branch environments as part of acquisition. • Reduced project startup time by 20% by developing and implementing a standard 1500-task MS Project-based program plan to integrate technologies as part of mergers and acquisitions. Accountable for technical program delivery of back-office, call center, and branch environments as part of acquisition. • Reduced project startup time by 20% by developing and implementing a standard 1500-task MS Project-based program plan to integrate technologies as part of mergers and acquisitions.
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Integrated Systems Analysts, Inc.
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New London/Norwich, Connecticut Area
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AVP, Technology Implementation
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Jun 1985 - Jun 2001
Promoted to oversee technology support and program delivery for outsourced IT departments across 15 regions nationwide. Served as internal CIO for product development and upgrade of internal infrastructure. • Delivered $50 million in annual revenue and 46% gross margin by organizing, retraining, and implementing a commercial IT services division from a DoD-only government support division. • 35% in time / cost savings generated by establishing a program management coordination toolset that became the critical component of program management initiatives and promoting sales / project delivery efforts. Show less
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Education
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1977 - 1981
College of the Holy Cross
BS, Chemistry -
1977 - 1981
College of the Holy Cross
BS Chemistry, Physical Chemistry
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