Paul Lopes

Operations Director at Transdev Canada
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Toronto Area, Canada, CA
Languages
  • English Full professional proficiency
  • Portuguese Native or bilingual proficiency

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Credentials

  • Project Management Professional (PMP)®
    Project Management Institute
    Nov, 2020
    - Nov, 2024
  • Certified Human Resources Leader
    HRPA - Human Resources Professionals Association
  • Certified Payroll Manager
    The Canadian Payroll Association

Experience

  • Transdev Canada
    • Canada
    • Transportation/Trucking/Railroad
    • 100 - 200 Employee
    • Operations Director
      • Apr 2019 - Present

      Working with clients and partner organizations from project mobilization through to operations phases to develop, implement and lead Operations and Maintenance strategies. Delivering supporting programs, rules and procedures. Building great teams to provide clients with effective and efficient services that meet program requirements and provide customers with a reliable, safe, clean and engaging experience that exceeeds their expectations. Working with clients and partner organizations from project mobilization through to operations phases to develop, implement and lead Operations and Maintenance strategies. Delivering supporting programs, rules and procedures. Building great teams to provide clients with effective and efficient services that meet program requirements and provide customers with a reliable, safe, clean and engaging experience that exceeeds their expectations.

  • Toronto Transit Commission (TTC)
    • Urban Transit Services
    • 700 & Above Employee
    • Manager - Streetcar Transportation
      • Jun 2017 - Apr 2019

      Ensuring the delivery of scheduled streetcar services over a large geographical area, from multiple reporting and maintenance facilities, applying best practices and controls to improve the customer experience.

    • Manager - Stations; Program Manager - Stations Transformation
      • May 2015 - Jun 2017

      Responsible for ensuring that TTC customers receive a reliable, safe and engaging experience at TTC stations. Leading a large program comprised of a number of project teams working on cross-functional items aimed at improving customer service and satisfaction through the leveraging of technological and business process changes.

    • Earlier Leadership Roles
      • Feb 1989 - May 2015

      A number of progressively senior roles through many areas of the organization with functions focused on Operations, Program Management, Performance Improvement, Human Resources, Finance/Budgets and Employee Relations

Education

  • York University
    Bachelor’s Degree, Business/Commerce, General
  • York University
    Certificate in Human Recources Management

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