Experience

Token of Trust

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Director of Sales and Account Management

  • Aug 2022 - Present

  Minneapolis, Minnesota, United States

• Senior Sales and Account Manager

  • Aug 2020 - Aug 2022

  Minneapolis, Minnesota, United States



SportsEngine

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Regional Account Manager- Customer Success at SportsEngine

  • Oct 2016 - Aug 2020

  Greater Minneapolis-St. Paul Area Develop and execute a strategic plan to engage and expand newly acquired customers among three unique business lines. Responsible for coaching, training, and developing the team in the areas including but not limited to: Consultative Strategy and Selling, proper communication techniques, increasing product activations and growth opportunities, reducing churn through proactive behavior, and identifying new opportunities within our existing client base. The ultimate goal of the RSM is… Show more Develop and execute a strategic plan to engage and expand newly acquired customers among three unique business lines. Responsible for coaching, training, and developing the team in the areas including but not limited to: Consultative Strategy and Selling, proper communication techniques, increasing product activations and growth opportunities, reducing churn through proactive behavior, and identifying new opportunities within our existing client base. The ultimate goal of the RSM is exceeding speed, activations, and revenue goals/objectives; Utilize current and previous performance to identify and steer individual/team daily activity metrics; Utilize technology to scale customer messaging and one-to-many touchpoints Communicate regularly with the VP of Customer Success on current and future market strategies and forecasts of our business linest; Shadow individual phone-calls ongoing and provide direct, immediate feedback Seek creative ways to drive team engagement, boost morale and foster self-sufficient teamwork; Assist reps as needed during account reviews/escalations, presentations and product demos Assist as needed in negotiating and closing opportunities; Partners with the VP of Customer Success and HR in the investigation and resolution of employee performance/relation issues; Responsible for regular 1x1 meetings as well as quarterly/annual performance reviews; Partner with HR to resume screen and conduct candidate interviews; Train and create a schedule for any new hires that he/she brings into the team

• Senior Account Manager

  • Nov 2015 - Oct 2016

  Minneapolis, MN Ensuring smooth internal account transition from Sales Rep (SR) while delivering on all commitments and timelines. Assist customers with the set up and activation of their account. Confidently ask discovery questions to fully understand needs/wants of each account. Provide consultative feedback/advice to help create the best possible experience for our customers and their entire organization Respond to all inbound sales and service inquiries/requests from current clients Continue… Show more Ensuring smooth internal account transition from Sales Rep (SR) while delivering on all commitments and timelines. Assist customers with the set up and activation of their account. Confidently ask discovery questions to fully understand needs/wants of each account. Provide consultative feedback/advice to help create the best possible experience for our customers and their entire organization Respond to all inbound sales and service inquiries/requests from current clients Continue to gain advanced product/industry knowledge while developing sales skills to better assist customer calls. Foster team atmosphere - support your teammates and share lessons learned as necessary. Maintain accurate daily record of sales activity using Salesforce.com. Meet and/or exceed department metrics and goals.

• Account Manager

  • Aug 2014 - Nov 2015

  Minneapolis, Minnesota Work directly with current customers via telephone and email to describe products and/or services in order to identify selling opportunities. Follow-through on all commitments to customers ensuring a successful internal transition. Proactively gain advanced product knowledge to better handle customer conversations. Identify inefficient use of the Sport Ngin software with current customers through dynamic conversations over the phone. Provide efficient and effective solutions to… Show more Work directly with current customers via telephone and email to describe products and/or services in order to identify selling opportunities. Follow-through on all commitments to customers ensuring a successful internal transition. Proactively gain advanced product knowledge to better handle customer conversations. Identify inefficient use of the Sport Ngin software with current customers through dynamic conversations over the phone. Provide efficient and effective solutions to each unique organization/customer. Introduce new products and software to current customers via telephone and email. Delegate support activities to the proper department. Maintain accurate daily record of sales and support activity using Salesforce.com.



Minneapolis River Rats

• Manager

  • Aug 2010 - Aug 2015

  Greater Minneapolis-St. Paul Area The Minneapolis River Rats are an amateur baseball organization a part of the Minnesota Baseball Association.



State Farm

• United States
• Insurance
• 700 & Above Employee

• Licensed Producer

  • Jul 2007 - Aug 2014

  Generate new business through many internal and external marketing processes. Provide insurance and financial guidance through telephone, email, and in-person conversations.



Underscore LLC

• Computer and Network Security
• 1 - 100 Employee

• Owner/President

  • 2010 - 2013

  Underscore LLC is a sole proprietorship that provides music and sports fans with excellent opportunities to attend special events they would not normally think is possible.