• Apr 2023 - Present

• May 2021 - Apr 2023

− Design, configure, administrate and troubleshoot for customer network− Perform network project implementation and provisioning− Prepare technical and project related documents− Network and security equipment installation and configuration.(H3C, Fortinet, Aruba)− Provide tier 2 support to customer network infrastructure

• Sep 2019 - May 2021

IT Operator

• Apr 2012 - Oct 2017

− Provided comprehensive support to the entire hotel IT operation, from internal staff (300+) to hotel guests (1200 heads per day) − Spearheaded instant phone support service, which enabled an immediate user experience − Prioritised urgent requests with IT manager to ensure the most important issues get resolved timely − Led discussions with vendors to ensure deliverables are on-time and with high quality − Provided comprehensive support to the entire hotel IT operation, from internal staff (300+) to hotel guests (1200 heads per day) − Spearheaded instant phone support service, which enabled an immediate user experience − Prioritised urgent requests with IT manager to ensure the most important issues get resolved timely − Led discussions with vendors to ensure deliverables are on-time and with high quality

Engineer

• Nov 2011 - Mar 2012

− Consulted with key corporate clients to understand their needs and requirements, setup the McAfee Security Product suite on-site − Advised clients on how to fully leverage the product and provided technical support − Consulted with key corporate clients to understand their needs and requirements, setup the McAfee Security Product suite on-site − Advised clients on how to fully leverage the product and provided technical support

Engineer

• Feb 2008 - Sep 2011

− Implemented the Olympics Equestrian non-game network in Hong Kong 2008 on-site − Liaised and support with key corporate clients to ensure their network and email servers are up-and-running 24x7 on-site − Led discussions with clients to fully understand their requirements, setup their business portfolio on Linux servers − Implemented the Olympics Equestrian non-game network in Hong Kong 2008 on-site − Liaised and support with key corporate clients to ensure their network and email servers are up-and-running 24x7 on-site − Led discussions with clients to fully understand their requirements, setup their business portfolio on Linux servers

Customer Service Executive Trainee

• Feb 2006 - Jun 2007

− Provided customer supports to address various issues − Provided customer supports to address various issues

Technician

• Feb 2004 - Jan 2006

− Hutchison Broadband & Telephone Line installation and maintenance − Hutchison Broadband & Telephone Line installation and maintenance