Internal Auditor

• Jan 2022 - Present

Tier 3 supervision Tier 3 supervision

• Jan 2021 - Dec 2021

• Address mutual funds agents questions and provide proper solutions. • Ensure the institution’s policies and procedures are followed according to established guidelines.• Identify issues and work with partners or other departments to have them corrected.• Review escalations and ensure proper resolutions within the company’s service level agreements.• Provide assistance to telephone banking’s mutual funds agents on Mutual funds related products (TFSA, RRSP, RESP, Non- Registered and RDSP).• Review online RESP application forms, ensure all forms meets AML and compliance’s regulatory standards.• Review RESP transfer forms, beneficiary’s grants and bond forms, withdrawal forms and transfer forms.• Review RDSP application forms, grants and bond forms, withdrawal forms and transfer forms.• Review group RRSP applications, ensure all KYC and funds are suitable and reasonable.• Plan meeting with potential new companies’ HR along with Client Asset Management team. Give a summary of what CIBC offers and the application process.• Understand and adhere CIBC’s risk and regulatory standards, policies and controls. Show less

• Dec 2019 - Jan 2021

• Advise client on their investments based on their goals.• Process mutual funds trades and transfers.• Make a connection with clients and find a gap in their investments needs.• Reach quarterly and annual targets while providing personalised advises and services. • Ensure all mutual funds details and transactions are carried according to industry regulations.• Develop long-term investment strategies with clients, ensure they can achieve their financial goals.

• May 2018 - Dec 2019

• Open daily banking accounts, investment accounts and credit card application.• Process application for secured and unsecured lending.• Understand my client’s financial and personal goals. • Provide goal specific solutions ex: cash management, credit, mortgage, investments, etc.• Recommend the right products to my clients.• Follow up with clients to ensure they reach their financial goals.

• Nov 2015 - May 2018

• Ensure the safe opening of the branch.• Complete day-to-day transactions for clients and non-clients.• Ensure I respect all AML regulations.• Help clients achieve their banking goals by referring them to a financial representatives.• Ensure the safe closing of the branch.• Respect all compliance regulations.

Personal Fitness Trainer

• Feb 2011 - Sep 2011

• Monitor heart rate every 15 minutes for each participants • Give cardiovascular exercises for participants with stroke and Parkinson’s • Help, monitor and give tips on gait patterns • Monitor heart rate every 15 minutes for each participants • Give cardiovascular exercises for participants with stroke and Parkinson’s • Help, monitor and give tips on gait patterns