Experience

Commercial Credit Services

• Australia
• Financial Services
• 1 - 100 Employee

• Consultant

  • Dec 2021 - Present



McCafe

• Barista

  • Dec 2016 - Apr 2022

  -Delegated Cafe crew positions to ensure the most efficient productivity, in order to deliver up to 40 coffees in 15 minutes; -Organised cleaning duties to cafe crew to achieve outstanding cleanliness while maintaining high quality coffee standards; -Resolved up to 10 customer complaints every 30 minutes, ensuring the customer agreed to a flexible solution; -Delegated Cafe crew positions to ensure the most efficient productivity, in order to deliver up to 40 coffees in 15 minutes; -Organised cleaning duties to cafe crew to achieve outstanding cleanliness while maintaining high quality coffee standards; -Resolved up to 10 customer complaints every 30 minutes, ensuring the customer agreed to a flexible solution;



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Manager

  • Jan 2021 - Jan 2022

  ● Organized and ordered stock ranging from 300 to 400 boxes every week;● Resolved up to 10 customer complaints a day, providing feedback to crew as required and ensuring the customer was satisfied;● Communicated all promotional items to crew every month, ensuring proper execution of new items in the store;● Collaborated with other stores, gaining insights from other leaders and implementing their knowledge at my own store; and● Contributed to store key performance indicator’s, increasing efficiency and productivity by up to 10 per cent, by applying knowledge gained from Advancing Your Leadership (AYL) course in order to motivate crew based on their specific motivation types.

• Head Trainer

  • Dec 2016 - Jan 2021

  ● Organized and executed training schedules on up to 5 crew per week, ensuring adherence to McDonald’s procedures and protocols;● Communicated training progress of all crew to training manager, organizing cross-training of crew to different areas of the restaurant; and● Performed necessary tasks on all promotional items every month to ensure crew are aware of established targets and promotional items.



Platform Espresso

• Australia
• Restaurants

• Barista

  • Oct 2018 - Dec 2018

  -Tailored pragmatic solutions to customer complaints; -Effectively communicated orders to back of house to ensure food was delivered at a fast pace; -Adhered to good Barista practice gained from CBD college; and -Effectively and efficiently delivered up to 10 coffees every 15 minutes to a high quality standard to customers in a fast paced environment. -Tailored pragmatic solutions to customer complaints; -Effectively communicated orders to back of house to ensure food was delivered at a fast pace; -Adhered to good Barista practice gained from CBD college; and -Effectively and efficiently delivered up to 10 coffees every 15 minutes to a high quality standard to customers in a fast paced environment.