Experience

Future Ticketing

• United Kingdom
• Software Development
• 1 - 100 Employee

• Business Success & Development Manager

  • 2021 - Present

  • Business Success & Development Manager for Future Ticketing Ltd, a supplier of ticketing software services, capacity data management, & access control systems to the sports, events and venues markets. • Work with clients to develop their ticketing system through sales, data management & analytics via our open REST API. • Enable our clients to gain full control & transparency of their customer relationships & revenue streams using our best-in-class digital technology. • Business Success & Development Manager for Future Ticketing Ltd, a supplier of ticketing software services, capacity data management, & access control systems to the sports, events and venues markets. • Work with clients to develop their ticketing system through sales, data management & analytics via our open REST API. • Enable our clients to gain full control & transparency of their customer relationships & revenue streams using our best-in-class digital technology.



IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• Global Technology Services (Integrated Services) Italy Business Operations Cost Leader

  • 2019 - 2020

  • Run the Organization's Management System, analyze performance gaps; develop action plans & roadmaps & track execution. • Work with Finance team, Delivery Organizational Leaders & remotely located International Center teams to ensure correct cost forecasting.• Provide operational support & guidance to the Italy Global Technology Services Integrated Services (GTS IS) Delivery Executive, including preparation of country weekly reviews, Geography leadership presentations & reporting. • Act as member of core team on Agile Project to transform the organization.

• Global Services Unbilled Manager

  • 2012 - 2019

  • Lead & implement IBM's global unbilled initiatives to maximize billings, reduce unbilled & improve Days Sales Outstanding (DSO).• Team with Global Finance, Accounting & Brands to identify & deploy billing maximization initiatives based on metrics & Root Cause Analysis. • Present the billing & unbilled initiatives & unbilled results to Global Brand & Operational Executives.• Manage & lead a global team located in the GEOs.

• Services Fulfillment Execution Technical Support Services Manager

  • 2007 - 2012

  • Manage the teams responsible for proposal preparation, contract acceptance, billing & dispute management for Private, Public & BP complex maintenance contracts.• Achieve KPI's for customer satisfaction, contract preparation & dispute management.• Ensure revenue recognition through billing in accordance to contractual terms & through authorizing revenue accruals in line with Accounting guidelines.• Perform on-site visits to our main Distributor to ensure improved collaboration, increased Business Partner satisfaction & transform feedback into improved efficiency. • Act as the European representative on a Six Sigma World Wide Unbilled Project to improve DSO.

• Accounts Receivable Manager - International Competency Center Madrid

  • 2004 - 2007

  • Managerial assignment in the International Competency Center in Madrid responsible for IBM’s Accounts Receivable (AR) cash administration & collection activities.• Manage France & Benelux cash collection teams, & deputize as manager for UK, Ireland, South Africa & Nordic teams to ensure healthy cash flow & timely dispute management activities.• Meet cash collection & AR KPI’s for teams under my responsibility & drive continuous success within the teams.• Develop new AR scorecard, with associated KPI’s applicable at individual, team & country level.• Motivate & develop future organizational leaders while being aware of the mindsets, language skills & cultural backgrounds of the diverse workforce.

• Other Roles & Responsibilities in IBM

  • 1999 - 2004

  • European Customer Fulfillment IT Systems & Applications Lead (IT Project Management).• Assistant to Quote to Cash & Business Operations Executive for Italy & Southern Europe.• IBM Italy’s Leadership Development Program.



Inlingua

• Switzerland
• Education Administration Programs
• 700 & Above Employee

• Language Consultant

  • 1995 - 1999

  • Provide Business English language services on behalf of the Inlingua to corporations based in Milan and hinterland. • Work as a self-employed language consultant, offering services in business presentations, video conferencing and translation. • Provide Business English language services on behalf of the Inlingua to corporations based in Milan and hinterland. • Work as a self-employed language consultant, offering services in business presentations, video conferencing and translation.



Key Personnel Recruitment Agency

• Recruitment Consultant

  • 1993 - 1994

  • Research the recruitment industry in Ireland, identify trends & opportunities & ascertain level of brand awareness of the company in the marketplace. • Act as recruitment consultant, identifying potential clients, gathering job specifications, selecting candidates with the appropriate skill sets for interview and managing pre & post interview logistics. • Research the recruitment industry in Ireland, identify trends & opportunities & ascertain level of brand awareness of the company in the marketplace. • Act as recruitment consultant, identifying potential clients, gathering job specifications, selecting candidates with the appropriate skill sets for interview and managing pre & post interview logistics.