Experience

Ellis Parking

• United States
• Construction
• 1 - 100 Employee

• Supervisor

  • Sep 2015 - Present

  *Enhanced training programs to strengthen employee knowledge and promotenew managers from within.*Applied strong leadership talents and problem-solving skills to maintain teamefficiency and organize workflow to meet any daily demand.*Oversaw talented team of 60 valet's by actively communicating projectinformation, remedying issues and delivering positive feedback.*Set and managed schedules to give proper coverage to required areas and meet customer service demands.*Worked with the supervisor team to resolve customer complaints to improveoperations and provide exceptional customer service.*Managed, trained and motivated employee's and supervisor's to continuouslyimprove knowledge and abilities in valet field.



Target

• Mexico
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Team Leader

  • Jun 2006 - Sep 2015

  *Maintained a very respectable brand at the front end for our valuable guest.*Developed trust as a leader in the building as the number one go-to guy for questions and concerns dealing with guest service.*Motivated and lead my team of cashiers to meet and exceed their goals on a daily basis.*Printing and viewing the cashier service report and covering it with each cashier has been invaluable for my teams continuedsuccess.*Built long-term customer relationships and advised customers on purchases and promotions.*Helped drive sales goals and achieve monthly quotas.*Replenished supplies, bags and other materials at each cash wrap.*Interviewed job candidates and made staffing decisions.*Assigned employees to specific duties to best meet the needs of the store.*Trained and developed new associates on POS system and key sales tactics.*Generated repeat business through exceptional customer service.