Network & Systems Administrator

• Feb 2023 - Present

Senior System Administrator

• Dec 2022 - Feb 2023

System Administrator

• Feb 2020 - Dec 2022

IT Specialist

• Jun 2019 - Feb 2020

System Administrator, Infrastructure

• Aug 2018 - Jun 2019

Network Technician

• Jan 2018 - Aug 2018

IT Technician II

• Oct 2016 - Jan 2018

Configure, install, and maintain computers, peripherals, phone handsets, audio/video equipment, and other devices Install and configure operating system software (Windows, OSX), application software, and enterprise system software Implement and administrate management systems for servers, computers, and devices (e.g. Microsoft SCCM) Handle complex and exceptional help desk tickets including solution documentation Lead and complete technology projects with minimal supervision Support and train staff and students in the use of campus technology Manage and maintain systems such as Active Directory, Group Policy, print server, fax server, and other technology operational systems Research, review, recommend, and approve hardware / software solutions for department purchases Manage hardware / software licensing and support agreements Document common user procedures related to technology Assist facilities and IT network staff with technology installations such as cabling and connections Show less

IT Administrator

• Feb 2016 - Oct 2016

Deploying computer workstations, printers, software, switches, and wireless access points. Troubleshooting and repair of computer hardware and software issues including network connectivity, printers, email client configuration, VPN connectivity and virus/spyware related problems. Provide hands on, over-the-phone, and remote desktop support of hardware and software issues. Active Directory administration of users, computers, printers and group policies. Office 365 Administration of users, groups, email protection, and Support and configuration of email, OneDrive, Skype for Business as well as use of Office online. Microsoft Office suite configuration, maintenance, repair and training, including Outlook, Word, Excel and PowerPoint. Daily maintenance of computers and servers, including maintaining a reliable backups of server images and company files on RAID array storage servers. Show less

Assistant Computer Network Coordinator

• Nov 2015 - Feb 2016

assistance to end users on computers and peripheral equipment Troubleshoot hardware, software, network interface and other problems ranging from simple to the complex Install, set up, relocate, configure computer software locally and remotely Diagnose computer hardware malfunctions Perform maintenance and repair, replacing components and equipment when necessary Install software upgrades assistance to end users on computers and peripheral equipment Troubleshoot hardware, software, network interface and other problems ranging from simple to the complex Install, set up, relocate, configure computer software locally and remotely Diagnose computer hardware malfunctions Perform maintenance and repair, replacing components and equipment when necessary Install software upgrades

Technical Support and Customer Service Representative

• Jun 2006 - Sep 2015

Computer System Diagnosis and Repair Circuit Board Soldering Over-the-Phone Technical Support Website-Design and maintenance Microsoft Access 2013 Database Design Photography Merchandise Marketing Computer System Diagnosis and Repair Circuit Board Soldering Over-the-Phone Technical Support Website-Design and maintenance Microsoft Access 2013 Database Design Photography Merchandise Marketing