Experience

Ottawa County

• United States
• Government Administration
• 200 - 300 Employee

• Director Of Information Technology

  • Jul 2019 - Present



City of Grand Rapids

• United States
• Government Administration
• 200 - 300 Employee

• Director of Information Technology and Change Management

  • Mar 2008 - Jun 2019

  Department of Information Technology and Change Management, The City of Grand Rapids Key roles and responsibilities: • Developed, manage, and implement the City’s IT Strategic Plan for all application frameworks and support operational infrastructure. • Establish budgets, expense / revenue allocation and justification, and capital management planning for shared IT operations. • Define policies, procedures, and best management practices supporting IT-related functions. • Direct and manage professional services procurement, contracting, and project management for all enterprise-wide technical services engagement by the City. • Manage team of IT staff in locations throughout the City. Key successes: • Designed and implemented operational refresh and federated service model, resulting in reducing operating costs by 34 percent. • Established sustainable and strategic information technology investments and guaranteed competitive value of service delivery of $7 million allocated budget. • Designed and implemented strategic refresh, which included: • Replacement of existing data network and legacy PBX with a Cisco POE / VoIP architecture supporting combined data / telephony management, Interactive Voice Response (IVR), and robust call center operations. • Consolidation of data centers and virtualization of the City’s on-premises server farms (VMWare – vCloud vCHS). • Establishment of standards for Cloud computing and Software-as-a-Service (SaaS) engagement – this is evident in the City’s Municipal Services Authority (MSA) participation with the State of Michigan for Cloud-services and partnerships with other municipalities statewide. • Development of disaster recovery practices, incident prioritization approach, and supporting off-site computing / telephony-communications capabilities and architecture. • Implementation of Cloud practices and practices supporting SaaS, hosting, and Office 365 / Azure engagement.



Woolpert

• United States
• Civil Engineering
• 700 & Above Employee

• Project Director

  • 2006 - 2008

  Managed enterprise information management (EIM) projects including the design, development, and implementation of computer systems. I held a dual role during this time, serving as the CIO under contract for The City of Grand Rapids and as the Project Manager for the implementation of a new Enterprise Asset Management System for the Miami-Dade (Florida) Water and Sewer Department. • CIO Services – The City of Grand Rapids, Michigan. Served as the City’s Chief Information Officer under contract for the development of holistic local government architecture of software and regional system integrations. Directed the City’s Information Technology Department’s priorities, goals, employees, IT contracts, support contracting employees and services, and operations. Made recommendations regarding best management practices, policies and procedures governing IT operations, enterprise technology strategic direction, and fiscal budget. Audited current capacities and capabilities of IT staff and onsite contracted resources, making recommendations for organizational staffing and / or contracting to support continued sustainable operations. Prepared specifications and facilitated Requests for Qualifications and Requests for Proposals to competitively procure contracted IT services. Defined the City’s enterprise information management strategic plan, which guided the City’s technology efforts. • Enterprise Asset Management System – Miami-Dade (Florida) Water and Sewer Department. Served as Project Manager for the development of a holistic Enterprise Asset Management System (EAMS) to manage the maintenance management activities of the department, including business process analysis, standards definition, benchmark assessment, inventory management assessment, mobile solutions deployment, CMMS product configuration (Infor EAM), enterprise solutions integration, SOA design and development, application development, and the orchestration of enterprise change management.



City of Grand Rapids

• United States
• Government Administration
• 200 - 300 Employee

• IT/GIS Manager

  • 2002 - 2006

  • Developed and managed the City’s IT Strategic Plan for all application programming and integration of solutions.• Directed the IT Solutions Development Team, a team of 20 technical professionals who provided support for distributed Oracle / SQL Server data repository, Internet / intranet / portal application solutions, central document-workflow management, customer service / 311 directives, and applications that supported all citywide departmental operations.• Managed the deployment of citywide computer architectures supporting Solutions Development activities, development of ArcGIS Geodatabase, SDE, and metadata services.• Coordinated strategic planning activities supporting new technologies such as GPS and wireless / mobile solutions, departmental strategic planning such as permit management for Community Development activities, and mainframe evaluation and replacement supporting general accounting and water billing functions citywide.• Defined, defended, and managed supporting budget to City Manager(s) and provided supporting presentation to top management and City Commission.• Developed and administrated citywide initiatives such as central address management, eCommerce / eGovernment, Computerized Maintenance Management System (CMMS) in support of all public works work activities, and performance management oversight.• Pursued and managed technology grants and technology components for grants supporting other departmental operations.• Defined policies, procedures, and best management practices supporting IT-related activities.• Assisted in development of regional Federated technology direction / agreements to a flexible distributed data sharing and co-operative IT / GIS strategic direction.• Performed all the duties listed under EDP Systems Administrator (below).

• EDP Systems Administrator

  • 2000 - 2002

  • Coordinated strategic planning, development, integration, and successful deployment of GIS solutions to City.• Built and developed a team of GIS professionals to support and advance GIS operational workflow supporting City operations and custom development of intranet / Internet mapping services using ArcIMS technology.• Defined, defended, and managed supporting budget to City Manager(s) and supporting presentation to top management and City Commission.• Coordinated regional intergovernmental activities with many initiatives; for example, REGIS, State Homeland Security GIS Team, International City / County Management Association (ICMA), GVSU, and Grand Rapids Public Schools.• Defined, negotiated, and project-managed IT / GIS efforts with external contractors.• Assisted communities statewide and nationally in GIS-CMMS integration and technology deployment techniques.• Developed relationships with community business owners and leaders as well as with local press and national trade publication reporters.• Served as liaison with the news media for Internet- / GIS-related activities.



Woolpert

• United States
• Civil Engineering
• 700 & Above Employee

• Program Manager, Associate Partner (Partner Candidate)

  • 1997 - 2000

  • Directed and managed the professional development and oversight of all projects, as well as the 12 project managers within the division.• Directed and managed the professional development and oversight of all application development and research / development, as well as the 10 programmers / developers within the division.• Reviewed financial commitments and legal contracts for all projects.• Defined, defended, directed, and coordinated IT business strategies.• Served as project manager for key national clients.

• Senior Project Manager, Associate (Partner Candidate)

  • 1995 - 1997

  • Scoped, priced, negotiated, and managed water / wastewater IT projects. Work included establishing and monitoring schedules and budgets.• Led a team of professionals in the development of national and international IT projects.• Worked on a variety of IT / GIS implementations and technology projects by performing diverse consulting assignments, from feasibility studies and implementation plans to complete information technology system implementations.• Served as technical advisor specializing in systems integration for Intergraph and Environmental Systems Research Institute (ESRI) Arc/Info developments.

• Manager

  • 1992 - 1995

  • Directed all technical management tasks for GIS services involving consulting, out-placement, customized application development, data providing, and computer systems implementation and design.• Served as Woolpert’s primary contact for all technical questions regarding, RDBMS implementation and support, GIS integration, project costing, and resource scheduling.• Supervised 18 GIS technicians, including managing all personnel tasks such as hiring and periodic performance evaluations.



Willdan

• United States
• Engineering Services
• 500 - 600 Employee

• Systems Analyst

  • 1987 - 1992

  • Developed and expanded a LIS (Land Information System) database design and application process using SQL RDBMS designs and C programming interfaces. • Developed and maintained existing software using FORTRAN. Managed system administration duties on VAX, Prime, and CAD workstations architectures. • Implemented extensive network systems using TCP / IP protocol software. • Developed and expanded a LIS (Land Information System) database design and application process using SQL RDBMS designs and C programming interfaces. • Developed and maintained existing software using FORTRAN. Managed system administration duties on VAX, Prime, and CAD workstations architectures. • Implemented extensive network systems using TCP / IP protocol software.



Sebastian International, Inc.

• United States
• Manufacturing

• Programmer Analyst

  • 1987 - 1987

  Sebastian International is a global professional hair care products manufacturer. • Oversaw new development projects in accounting, inventory control, manufacturing, and operations. • Designed and maintained software using COBOL and Prime Information (PIC) systems. Sebastian International is a global professional hair care products manufacturer. • Oversaw new development projects in accounting, inventory control, manufacturing, and operations. • Designed and maintained software using COBOL and Prime Information (PIC) systems.



BORIS - Board of Realty Information Systems

• Lansing, Michigan Area

• Programmer

  • 1986 - 1986

  Board of Reality Information Systems (BORIS) was a software company serving the real estate industry. • Supported the programming and development of Multiple Listing Services software using COBOL and FORTAN. Board of Reality Information Systems (BORIS) was a software company serving the real estate industry. • Supported the programming and development of Multiple Listing Services software using COBOL and FORTAN.