Director of Account Management / Process Optimization

• Apr 2022 - Present

Data & Business Process Optimization Lead

• Mar 2021 - Mar 2022

As a 'Senior Data & Process Optimization Analyst' for King's Hawaiian, my focus is on evaluating current data and process structures of business functions across the organization and applying the enhancements to optimize the processes and data flows to be most efficient. -- Key roles and responsibilities-- * Continuous Improvement - Continuously communicating with stakeholders and leaders of each function in identifying the gaps within processes and data flows to resolve. - Effectively working with users to minimize their daily work impact and maximizing the 'automation' of process as much as possible to reduce the overhead expenses. - Hyper and extended care of changes to ensure the new processes are followed through after the implementations. * Project Leader - Following project methodology and enduring the core members are focused and driving. - Facilitating workshops with BPOs and SMEs and presenting to leaders for buy in. - Fully understanding the project requirements and objectives to meet the desired KPI at the end. * Documentations - Create and centralize 'PROCESS FLOW CHARTS' and 'BUSINESS PROCESS DESIGN BOOK' (BPD) for business reference guide. - Utilize project management tool, 'Asana' and 'Sharepoint' to share with team members. * Plans & Roadmap - Align and develop short and long term roadmap in optimizations with leadership team. - Continue to develop skills to add value to the organization. -- Skills and Capabilities-- * Microsoft Office Suite (Teams, Sharepoint, PPT, Excel, Word) * ERP - JDE Oracle and SAP S4Hana v. 1709 * Process Flow Chart - LucidChart and Visio * Project Management Tool - Asana * Integrations - Boomi, API, JSON * Online Forms - Jotform * Specialized - Sales & Distribution / Data Management / Order-to-Cash / Procure-to-Pay * Lean Six Sigma green belt certification (learning in progress) * SQL language (learning in progress) * Python language (learning in progress)

Director of Operations / Sales & Distributions

• Jun 2004 - Mar 2021

As a 'Director of Operations / Sales & Distributions', main duties were focused around maximizing the business flow from 'SALES','ORDER MANAGEMENT', 'WAREHOUSE FULFILLMENT' to 'ACCOUNTS RECEIVABLE' working with SMEs and BPOs in streamlining the processes and automating processes where applicable to maximize the efficiency of the distribution of marketing tools through B2B portals and utilizing the EDI and digital data formats in exchanging the information effectively to reduce the manual processes and therefore manpower needed to perform the tasks. -- Key Deliverables and Achievements: * Reduced 150 hours/week in order management data entry process through automation implementation. * Automated EDI and specialty orders (B2B) by 95% by utilizing API integration and other tools. * Implemented 'automated' allocation of inventory to sales orders in ERP system. * Reduced 75% chargeback cost resulted from automated process and validations in place. * Automate credit card processing; 95% PCI compliant * Led Order-to-Cash process as a business process and data owner * Co-implemented Oracle JD Edwards implementation with the IT department * Co-implemented and managed Power BI reports for top executives * Contributed in increasing the annual sales for wholesale div to triple during two-year span -- Key Knowledges and Expertise: * ERP - JD Edwards, Oracle * B2B Portals - NuOrder, Joor * PIM/PLM - Poly PLM, Yunique PLM * EDI Processes and mapping * Data Management, Attributes, Reports to Analyze (Power BI) * Accounts Receivable, Collections, Factoring * Logistics / Fulfillment / Inventory Management * Chargeback analysis and disputes