Experience

UASG - A Spotless Company

• Australia
• Utilities
• 1 - 100 Employee

• Program Works Scheduler

  • Mar 2019 - Present

  Supporting a safety culture to ensure a safe working environment is provided to staff, and that occupational health and safety standards are upheld. Manage scheduled work to comply with the program supplied by the client. Manage operational issues to ensure downtime is kept to a minimum. Manage client and external customer issues raised to ensure a mutually positive outcome. Creation and implementation of the monthly work package, to provide a balanced work plan, that ensures productivity, efficiency and cost effectiveness is achieved. Review, analyse and provide feed back to senior management in relation to the planning strategies, financial risk and KPI achievement. Creation and distribution of work packages to full-time and sub contracted employees of UASG. Providing administrative support to our full-time and sub contracted employees of UASG. Monitor Inspector progress against monthly targets and report daily. Collating and producing monthly reports for UASG and the external client. Co-ordination of controlled power outages with UASG and the client to ensure the rectification of potential life threatening faults. Answering phone calls & queries from internal and external clients. Assist with Auditing and Safety requirements as set by UASG.



Bunnings

• Australia
• Retail
• 700 & Above Employee

• Retail Professional - Casual

  • Dec 2018 - Mar 2019

  Customer service. Hand & Top stock management. Stock replenishment. Complaints management. Organising orders for customer deliveries. Customer service. Hand & Top stock management. Stock replenishment. Complaints management. Organising orders for customer deliveries.



Maney Transport

• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Administration

  • Apr 2018 - Apr 2018

  • Create and process daily manifest documentation for drivers. • Preparation of delivery dockets, matching manifest and consignment note records • Collect and process proof of delivery dockets • General administrative duties including data entry and responding to external communication. • Create and process daily manifest documentation for drivers. • Preparation of delivery dockets, matching manifest and consignment note records • Collect and process proof of delivery dockets • General administrative duties including data entry and responding to external communication.



Downs Group Training

• Studying

  • Mar 2017 - May 2017

  Studied and completed a Certificate IV in Work Health & Safety Studied and completed a Certificate IV in Work Health & Safety



Australian Bureau of Statistics

• Australia
• Government Administration
• 700 & Above Employee

• Early Field Officer

  • Sep 2016 - Nov 2016

  • Collection of data within the community. • Data entry • Achieved less than 2% refusal rate from ABS customers. • Processed WHS issues • Collection of data within the community. • Data entry • Achieved less than 2% refusal rate from ABS customers. • Processed WHS issues



Degree Refrigeration Pty Ltd

• Australia
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Office Manager/ Workforce Planner / Scheduler

  • Mar 2015 - May 2016

  • Recruitment of new staff. • Training and coaching to team of 10 • Developing and maintaining 24/7 Roster • Administered the warehouse receiving and dispatching data base • General administrative duties • Generated Operational Reports • Conducted in house regulatory compliance and OH&S audits • Recruitment of new staff. • Training and coaching to team of 10 • Developing and maintaining 24/7 Roster • Administered the warehouse receiving and dispatching data base • General administrative duties • Generated Operational Reports • Conducted in house regulatory compliance and OH&S audits



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Resource Planner & Forecastor / Business Support / Analyst

  • Oct 2006 - Dec 2014

  Team Manager • Managed day to day workflow of deployment teams of up to 10 - 15 staff. • Conducted HR requirements for the team including recruitment, training, coaching in systems, policies and procedures. • Monitored team customer service levels, managed fault reporting for core systems. • Provided counselling and dispute resolution. • Conducted half and yearly staff appraisals. • Conducted in house regulatory compliance, financial and OH&S audits. • Provided procedural advice for achieving business, financial and OH&S compliance. • Maintained working and leave rosters, made necessary amendments and adjustments, and ensured rosters were submitted to Payroll for processing. Operational Business Support & Analyst • Conducted trend analysis, provided reporting, feedback / solutions to regional operations. • Operational business support, during the recovery of Telstra services, after natural disasters in 2011 and 2013. • Project management of internal and external resources to complete Telstra funded projects. • Conducted in house regulatory compliance, financial and OH&S audits. • Assisted with the Queensland Operational Budget planning and accountability. Workforce Planner & Scheduler • Produced daily, weekly and fortnightly forecast modelling for 150 - 250 Telstra technicians. • Ensured specific business objectives were achieved in areas of leave allocation, training, staff development, management to team ratios and coordination of all support activities. • Responsible for, and able to provide, micro-management where manual, intervention or specialist knowledge as required, on a case to case basis. • Designed and implemented escalation procedures to meet national customer service levels.



Bunnings

• Australia
• Retail
• 700 & Above Employee

• Retail Manager

  • Jul 2002 - Aug 2006

  • Value added to the strategic long and short term planning initiatives. • Provided team rostering for anywhere between 10 and 40 staff members. • Budget planning and accountability • Increased both credit and retail sales within managed area • Improved merchandising / product displays, relays, and ticketing and market awareness. • Consistently developed departmental staff through training, coaching and mentoring. • Successfully recruited 50 - 70 new staff. • Onsite OHS & Return to Work Officer for the Toowoomba Bunnings store. • Conducted stocktake, administration & OH&S audits to ensure compliance.



DEPARTMENT OF FAMILY SERVICES

• Project Administrator

  • Feb 2001 - Mar 2002

  • Administrator for the change of Telephony courier from Telstra to NEC. • Successfully resourced staff ordered and delivered 86,000 telephone numbers at 30 CSA sites nationally. • Provided analysis, reporting and feedback, post site cut overs • Involved with development and testing of 13, 1800 numbers and Internal Voice the Recognition (IVR’s) systems. • Administrator for the change of Telephony courier from Telstra to NEC. • Successfully resourced staff ordered and delivered 86,000 telephone numbers at 30 CSA sites nationally. • Provided analysis, reporting and feedback, post site cut overs • Involved with development and testing of 13, 1800 numbers and Internal Voice the Recognition (IVR’s) systems.



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Site Build Coordinator / Resource Manager

  • Jan 1999 - Nov 1999

  • Project Managed and Coordinated the building of a mini Call Centre in Melbourne from start to completion for 28 staff - within set budgets and deadlines. • Successfully completed the ordering, resourcing and installation of electrical, Local Area Network (LAN), telephone cabling; computers and PC software, office equipment (Eg; - phones, faxes and printers) and all furniture and stationery requirements.• Ensured that the office layout was ergonomically correct and OH&S compliant.• Compiled databases of all Consumer and Commercial Call Centre Primary Direct Numbers.• Conducted HR requirements for team including training, rostering and procedural development.

• Call Centre - Call & Resource Manager

  • Jun 1993 - Dec 1998

  Call & Resource Manager (1995 - 1998) - Lutwyche & High Street Call Centres.Responsible for effectively coordinating and managing, the day-to-day centre requirements of Call and Resource Management at the Lutwyche, High Street Call Centres. Ensured forecasted phone answering needs were covered by the Centre roster.Provided support and strategies to achieve a required balance of inbound call performance, support work and other adhoc activities in the Call Centre.Instrumental in ongoing development of all direct reports through coaching and mentoring.Developed initiatives and coaching to enhance performance of Team Managers, and their direct reports in achieving schedule adherence and managing customer service levels.Designed and implemented escalation procedures to meet national customer service levels.Provided daily, weekly and monthly analysis on Call Centre and team performance.Ensured specific business objectives were achieved in areas of leave allocation, training, staff development, management to team ratios and coordination of all support activities.Monitored team customer service levels and coordinated with other Resource Managers to proactively manage a national networked business.Managed fault reporting for LAN, phone systems and core system access for the Call Centre.Successfully and consistently achieved and exceeded key performance indicators in accordance with Telstra national standards.Assistant Queensland Call & Resource Manager (1994 - 1995) - Brisbane CityAssistant Call & Resource Manager (1993 - 1994) - Lutwyche Call Centre