Paul Kiersey
Global Support CX Architect at Phorest Salon Software- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Ireland, IE
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Experience
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Phorest Salon Software
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Ireland
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Software Development
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200 - 300 Employee
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Global Support CX Architect
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Jul 2021 - Present
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Customer Contact & Support Lead
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Mar 2020 - Jul 2021
Dublin, Ireland
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Onboarding Lead
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Jan 2019 - Mar 2020
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Onboarding Specialist
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Sep 2017 - Dec 2018
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open eir
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Ireland
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Telecommunications
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100 - 200 Employee
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Team Lead - Customer Service/Technical Support
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Sep 2015 - Sep 2017
• Managing a technical support and customer service team to ensure the delivery of key services for telecommunications operators such as Vodafone, BT, Eir, Three and more. • Delivering training / upskilling agents • Handling of second level escalations, often in high pressure situations, while building a rapport with clients.
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Technical Support Executive
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Sep 2014 - Aug 2015
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Computer Repair Technician / Customer Service / Tech Support
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Aug 2011 - Aug 2014
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Sales Assistant
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Aug 2007 - Jul 2010
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Community
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