Vice President - Infrastructure Services

• Jan 2018 - Present

Manager - Infrastructure & Security Services

• May 2016 - Dec 2017

Manage a team of ten technical infrastructure and security engineers and technicians supporting information security, LAN/WAN, server, workstation, telephony, storage and data center environments serving 23 branches in the Twin Cities and across the US. Provide architectural direction for all areas of infrastructure and information security. Responsible for information security compliance, reporting, testing, and incident response.

Network Services Manager

• May 2009 - Apr 2016

Manage and coach a team of technical infrastructure staff providing server, workstation, telephony, storage, and data center support and services for 140+ Windows Servers and 650+ Windows 7 workstations in 19 branches in the Twin Cities and across the US. Architect virtual and physical server, enterprise storage, disaster recovery, and telephony environments to meet the needs of the business and its members. I'm also an active administration participant, as it is important in order to maintain working knowledge in order to properly architect and environment to meet current and future needs. Show less

Solution Architect

• May 2008 - Apr 2009

Developed strategy for imaging, business process management and content management. Assisted business teams in documenting workflow in order to improve and automate processes.

Infrastructure Systems Manager

• Nov 2002 - May 2008

Successfully managed 23 technical staff providing maintenance and services for servers, workstations, identity management, computer operations and scheduling, data center management, service desk, incident management, change management and disaster recovery planning in 3 offices in the US and Canada. Determined computer, server, peripheral equipment and software requirements, prioritized maintenance and implementation projects, and prepared budget requirements for executive management to carry out these projects. Served as primary contact for business teams to address technical problems and assess how available technology can best be used to solve those challenges. Show less

Production Services Manager

• Apr 2000 - Nov 2002

Delivered high-level customer service to 1,500 local and remote business users in all areas of responsibility, meeting customer service level agreements for over 98% of all service requests. Created and executed daily metric reporting for enterprise backups, system availability, computer operations, and help desk performance. Championed the infrastructure support quality improvement projects using six sigma methodologies.