Experience

Municipality of Kincardine
• Canada
• Government Administration
• 1 - 100 Employee
• IT Specialist

  • Jun 2019 - Present


Trans Plus Software

• Canada
• Software Development

• IT Specialist

  • Jul 2018 - Jun 2019

  Cooperatively and openly work with other Trans Plus employees to provide customers with a positive user experience. Coordinate with customers to install software and database updates. Migrate customers from legacy applications to most current platforms. Install and configure SQL, Web Hosting, Terminal Services, and Citrix servers for customers. Update implementation and support documentation. Assist with monitoring e-solutions software products and address issues that arise throughout the business day. Manage O365, Azure AD, and SharePoint for internal users. Record activities and task details thoroughly and clearly in the CRM. Create Knowledge-base articles in the CRM for use by team members. Assist with the testing of software fixes, enhancements, and new software products, including setting up test environments. Maintain and manage all on-site infrastructure, including but not limited to firewalls, routers, switches, patch panels, access points, servers, VM's, and workstations. Source and implement suitable ticketing system. Manage/Maintain and test internal and cloud-based disaster recovery. Manage and maintain virtual environments (Hyper-V). Direct point of contact for all new customer server builds. Advise and assist customer IT on all infrastructure and server environment configuration following best practices (AD, Windows and SQL server environments, O365 and Exchange integration, VM configuration, RDP/Terminal Services Server, disaster recovery, server hardening, firewall configuration, server/workstation security) Show less



Wellington Catholic District School Board

• Canada
• Education Administration Programs
• 300 - 400 Employee

• Information Communication and Technology Specialist Technician

  • Sep 2010 - Jun 2018

  Provided tier one and two support for all software and hardware remotely where possible or by site visit as needed. Deliver, upgrade, audit and maintain software packages for administration, teachers, students and all other support staff. Communicate all ICT departmental information effectively to technical and non-technical audiences. Upgrade, update, and replace equipment on a scheduled replacement cycle. Organize projects and workload in a dedicated ticketing system (WHD). Prioritize issues based on impact, severity, and scope. Document procedures and maintain knowledge base articles. Manage users and policies through Active Directory. Performed network hardware and infrastructure installations and the corresponding configuration (VLAN management) to provided improved network access. Provided training and continuous support for administrators and staff on student information systems (ESIS, Powerschool). Responsible for the setup and operation of a live video conference environment. Work with vendor support contacts for hardware procurement and issue resolution. Created and updated images in a virtualized environment (VMware). Lead an innovative push to digitize equipment and resource booking in order to streamline use and create a more environmentally friendly workplace. Lead and supported initiatives to educate staff and students about the environmental impact of operating a school, and how to effectively reduce that impact as a school community. Train and support all staff during migration from FirstClass to Microsoft O365 email environments. Train school administration, teachers, and secretarial staff on new hardware, operating systems, and software. Test, analyze, and deliver feasibility results on new hardware. Recommend operational and strategic direction of technology to administrators and other stakeholders. Performed setup and configuration of network printing devices, barcode scanners, and other information input/output devices. Show less



York Region District School Board

• Canada
• Higher Education
• 700 & Above Employee

• Technology Support Technician

  • Jan 2004 - Sep 2010

  Maintained Windows Server 2003 environment for staff and student data storage, networked printing, and user accounts. Maintained Novell authentication environment for staff and students. Deliver, upgrade, audit and maintain software packages for administration, teachers, students and all other support staff. Designed customized images for all areas of educational environment to increase efficiency and positive perception of school technology. Implemented Coin/Card pay-to-print system to help subsidize library costs. Communicate all IT departmental information effectively to technical and non-technical audiences. Provide tier one and tier two support for all software, hardware, and all technical peripheral issues. Upgrade, update, and replace equipment in a proactive manner to reduce impact to the educational environment. Provided training and continuous support for administrators and staff on student information systems (SAS, Trillium). Organize projects and workload in a dedicated ticketing system (HEAT). Prioritize issues based on impact, severity, and scope. Document procedures and maintain knowledge base articles. Assisted with creation of Citrix environment (Metaframe). Troubleshoot various issues with desktop computers, laptops and all associated peripherals. Work with vendor support contacts to resolve technical problems. Provide recommendations for operational and strategic direction for technology requirements including images, devices, and replacement cycles. Train school administration, teachers, and secretarial staff on new hardware, operating systems and software. Test, analyze and deliver feasibility results on new hardware. Recommend operational and strategic direction of technology to principals and other stakeholders. Show less



TRG Insurance Brokers Inc.

• Canada
• Insurance
• 1 - 100 Employee

• Systems Administration Technical Assistant

  • Jun 2004 - Sep 2004

  Hired on a Co-op term as Technical Assistant to the Systems Administrator. Responsible for network infrastructure installations, end-user support, and assisted with network and account management. Provided on-site support in a fast-paced, profit driven environment to the head office and several satellite sites. Provided feasibility study for proposed network infrastructure upgrade. Hired on a Co-op term as Technical Assistant to the Systems Administrator. Responsible for network infrastructure installations, end-user support, and assisted with network and account management. Provided on-site support in a fast-paced, profit driven environment to the head office and several satellite sites. Provided feasibility study for proposed network infrastructure upgrade.