Experience

Legion
• Musicians
• 1 - 100 Employee
• Executive Assistant

  • May 2023 - Present

Athena
• United States
• Engineering Services
• 1 - 100 Employee
• Executive Partner

  • Apr 2023 - Present


Dewane J Malone LLC

• Virtual Assistant

  • Nov 2022 - Mar 2023

  As a Virtual Assistant, I have been responsible for a wide range of tasks that include copywriting, data entry, and customer service via email, call, and text. My proficiency in managing social media platforms has been instrumental in boosting my clients' online presence, and my experience in email marketing using Mailchimp has enabled me to deliver targeted and effective marketing campaigns. With a keen eye for detail and excellent time management skills, I have successfully managed multiple projects simultaneously while ensuring timely and efficient delivery. My ability to adapt quickly and work collaboratively with diverse teams has made me a valuable asset in any setting. Show less



5CA

• Netherlands
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Generalist Gaming Support Agent

  • Jun 2022 - Nov 2022

  As a Customer Support Specialist with expertise in the gaming industry, my role involved handling customer support via email and live chat, assisting players who were experiencing issues with the company's portfolio. I was responsible for resolving complex customer issues related to refunds and purchases, as well as diagnosing and resolving technical issues related to online game stores and gameplay. Additionally, I was tasked with answering gameplay inquiries and providing feedback to players. Through my commitment to excellent service and timely issue resolution, I consistently received high customer satisfaction ratings. Overall, my experience in the gaming industry has equipped me with a unique set of skills and knowledge that I am eager to bring to my next role in customer support. Show less



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jan 2019 - Aug 2019

  Versatile Customer Service Representative with experience in both telecommunications and sales accounts. In my role, I provided high-quality support to customers in a variety of contexts, including answering phones, resolving customer issues and complaints, and meeting or exceeding sales targets. Throughout my time as a Customer Service Representative, I demonstrated flexibility and adaptability, successfully transitioning from a telecommunications account to a sales account. Versatile Customer Service Representative with experience in both telecommunications and sales accounts. In my role, I provided high-quality support to customers in a variety of contexts, including answering phones, resolving customer issues and complaints, and meeting or exceeding sales targets. Throughout my time as a Customer Service Representative, I demonstrated flexibility and adaptability, successfully transitioning from a telecommunications account to a sales account.


Adventist Medical Center - Valencia City
• Human Resources Assistant

  • May 2017 - Jul 2017