Experience

Taxfix

• Germany
• Financial Services
• 200 - 300 Employee

• Head of Customer Success & Tax Operations

  • Jun 2022 - Present

  Our mission is simple: we help people get their money back. By helping people file their tax returns without stress, we help them make better financial decisions in the future. Our mission is simple: we help people get their money back. By helping people file their tax returns without stress, we help them make better financial decisions in the future.



CWS Group

• Germany
• Environmental Services
• 700 & Above Employee

• Head Of Customer Care

  • Sep 2021 - Jun 2022

  Our vision: For a healthier and safer future. That is the goal we have set ourselves at CWS. To ensure that our world remains livable in the future, CWS is committed to greater hygiene and thus better health in society. With our products and solutions, we also contribute to more safety in the professional and public environment. In short, we want to make the future a better version of the present. Our vision: For a healthier and safer future. That is the goal we have set ourselves at CWS. To ensure that our world remains livable in the future, CWS is committed to greater hygiene and thus better health in society. With our products and solutions, we also contribute to more safety in the professional and public environment. In short, we want to make the future a better version of the present.



Francotyp-Postalia Holding AG

• Germany
• IT Services and IT Consulting
• 1 - 100 Employee

• Head Of Customer Service

  • Aug 2019 - Sep 2021

  The internationally operating, listed company with headquarters in Berlin (Germany) is an expert in mail communication. With eleven subsidiaries in Germany, the USA, Canada, Great Britain, the Netherlands, France, Belgium, Italy, Austria, Sweden and Singapore, the company is represented in all important world markets. At Francotyp Postalia I was responsible for all international customer service related teams within the brand new Shared Service center in Hennigsdorf (Northern Berlin… Show more The internationally operating, listed company with headquarters in Berlin (Germany) is an expert in mail communication. With eleven subsidiaries in Germany, the USA, Canada, Great Britain, the Netherlands, France, Belgium, Italy, Austria, Sweden and Singapore, the company is represented in all important world markets. At Francotyp Postalia I was responsible for all international customer service related teams within the brand new Shared Service center in Hennigsdorf (Northern Berlin area). These area's did include both first and second level customer service, back office, bad debt collection, order management and sales. Within this role I've led the transition of the customer service related teams from the European subsidiaries of FP to the Shared Service center. For the FP Shared Services GmbH I was prokurist. Show less The internationally operating, listed company with headquarters in Berlin (Germany) is an expert in mail communication. With eleven subsidiaries in Germany, the USA, Canada, Great Britain, the Netherlands, France, Belgium, Italy, Austria, Sweden and Singapore, the company is represented in all important world markets. At Francotyp Postalia I was responsible for all international customer service related teams within the brand new Shared Service center in Hennigsdorf (Northern Berlin… Show more The internationally operating, listed company with headquarters in Berlin (Germany) is an expert in mail communication. With eleven subsidiaries in Germany, the USA, Canada, Great Britain, the Netherlands, France, Belgium, Italy, Austria, Sweden and Singapore, the company is represented in all important world markets. At Francotyp Postalia I was responsible for all international customer service related teams within the brand new Shared Service center in Hennigsdorf (Northern Berlin area). These area's did include both first and second level customer service, back office, bad debt collection, order management and sales. Within this role I've led the transition of the customer service related teams from the European subsidiaries of FP to the Shared Service center. For the FP Shared Services GmbH I was prokurist. Show less



SIXT

• Germany
• Travel Arrangements
• 700 & Above Employee

• Manager International Customer Service and Reservations

  • Jan 2017 - Jul 2019

  More than 2,200 locations in over 100 countries. Market leader in Germany and expanding worldwide. The largest premium car fleet of the world, with offers ranging from a small car to SUV, from electric vehicles to luxury sports cars as well as vans and trucks up to 11.99 t. Limousine service offered in over 600 cities worldwide. Sixt Unlimited, the rental-car flat rate for unlimited mobility. At Sixt Rent a Car I was responsible for the customer service teams and reservations (sales)… Show more More than 2,200 locations in over 100 countries. Market leader in Germany and expanding worldwide. The largest premium car fleet of the world, with offers ranging from a small car to SUV, from electric vehicles to luxury sports cars as well as vans and trucks up to 11.99 t. Limousine service offered in over 600 cities worldwide. Sixt Unlimited, the rental-car flat rate for unlimited mobility. At Sixt Rent a Car I was responsible for the customer service teams and reservations (sales) teams for the Benelux (Belgium, The Netherlands and Luxembourg) and Italy. Show less More than 2,200 locations in over 100 countries. Market leader in Germany and expanding worldwide. The largest premium car fleet of the world, with offers ranging from a small car to SUV, from electric vehicles to luxury sports cars as well as vans and trucks up to 11.99 t. Limousine service offered in over 600 cities worldwide. Sixt Unlimited, the rental-car flat rate for unlimited mobility. At Sixt Rent a Car I was responsible for the customer service teams and reservations (sales)… Show more More than 2,200 locations in over 100 countries. Market leader in Germany and expanding worldwide. The largest premium car fleet of the world, with offers ranging from a small car to SUV, from electric vehicles to luxury sports cars as well as vans and trucks up to 11.99 t. Limousine service offered in over 600 cities worldwide. Sixt Unlimited, the rental-car flat rate for unlimited mobility. At Sixt Rent a Car I was responsible for the customer service teams and reservations (sales) teams for the Benelux (Belgium, The Netherlands and Luxembourg) and Italy. Show less



home24 SE

• Germany
• Technology, Information and Internet
• 300 - 400 Employee

• Lead Customer Service International

  • Apr 2015 - Dec 2016

  Home24 is Europe's largest online shop for furniture and home accessories. As a dynamic and rapidly growing market leader, it is our goal to offer our customers the best service and the best product assortment. Supported by well-known investors, we are among the top 20 of the fastest growing e-commerce companies in Europe and are currently at about $ 1 billion rated. As Team Lead of the International Customer Service I was direct responsible for the Dutch (The Netherlands and Belgium)… Show more Home24 is Europe's largest online shop for furniture and home accessories. As a dynamic and rapidly growing market leader, it is our goal to offer our customers the best service and the best product assortment. Supported by well-known investors, we are among the top 20 of the fastest growing e-commerce companies in Europe and are currently at about $ 1 billion rated. As Team Lead of the International Customer Service I was direct responsible for the Dutch (The Netherlands and Belgium) French (France, Belgium and Switzerland) and Italian customer service teams. I was also on a temporary base responsible for the International German speaking team for Austria an Switzerland. Next to this I was a member of the employee advisory board. Show less Home24 is Europe's largest online shop for furniture and home accessories. As a dynamic and rapidly growing market leader, it is our goal to offer our customers the best service and the best product assortment. Supported by well-known investors, we are among the top 20 of the fastest growing e-commerce companies in Europe and are currently at about $ 1 billion rated. As Team Lead of the International Customer Service I was direct responsible for the Dutch (The Netherlands and Belgium)… Show more Home24 is Europe's largest online shop for furniture and home accessories. As a dynamic and rapidly growing market leader, it is our goal to offer our customers the best service and the best product assortment. Supported by well-known investors, we are among the top 20 of the fastest growing e-commerce companies in Europe and are currently at about $ 1 billion rated. As Team Lead of the International Customer Service I was direct responsible for the Dutch (The Netherlands and Belgium) French (France, Belgium and Switzerland) and Italian customer service teams. I was also on a temporary base responsible for the International German speaking team for Austria an Switzerland. Next to this I was a member of the employee advisory board. Show less



Politie Nederland

• Law Enforcement
• 700 & Above Employee

• Police Officer

  • Oct 2008 - Oct 2012

  The Dutch national police force consists of 10 Regional Units, the Central Unit and the Police Services Centre. I worked as a police officer for the police force in The Hague and Scheveningen (Coast line of The Hague). My tasks were prevention (preventing offences and crimes), investigation of crimes and offences, upholding the legal order and to supply assistance to the civil authorities. The Dutch national police force consists of 10 Regional Units, the Central Unit and the Police Services Centre. I worked as a police officer for the police force in The Hague and Scheveningen (Coast line of The Hague). My tasks were prevention (preventing offences and crimes), investigation of crimes and offences, upholding the legal order and to supply assistance to the civil authorities.