Experience

Creswell Heritage Trust

• United Kingdom
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Head of Visitor and Commercial Services

  • Sep 2021 - Present

• Operations Manager

  • Sep 2015 - Present



Gulliver's Theme Parks

• United Kingdom
• Travel Arrangements
• 100 - 200 Employee

• Commercial Manager

  • Oct 2014 - Sep 2015

  Support the general manager in the effective day-to-day running of the parks retail, catering and entertainment departments. Increasing the parks revenue and profitability through management and development of staff both seasonal and full time. Complying with all current environmental health and health and safety legislation. Also carry out duty manager shifts looking after every aspect of the theme park, from car-parks to rollercoasters.

• Duty Manager

  • Jul 2010 - Oct 2014

  Responsible for the day-to-day running of all aspects of the business, from car-parks to rollercoasters. Special events, birthday parties, large groups, 22 rides, 28 attractions, 5 restaurants, 4 snack kiosks, 3 shops, 2 gates, 3 managers and approx 50 staff

• Line Manager

  • Nov 2007 - Jul 2010

  Awarded: 'Company Best New Comer'Responsible for half the theme park including rides, restaurants, shop, roaming units and the main gate.



HMV

• United Kingdom
• Retail
• 700 & Above Employee

• Part-Time Shop Floor Assistant

  • Nov 2004 - Jun 2006

  Part-time position whilst studying at university Providing excellent customer service, operation of a till, stock replenishment, DVD buying and sales. Part-time position whilst studying at university Providing excellent customer service, operation of a till, stock replenishment, DVD buying and sales.



Pets at Home

• United Kingdom
• Retail
• 700 & Above Employee

• Shop Floor Assistant

  • Sep 1999 - Nov 2004

  Part-time position whilst at school and studying 'A' levels Delivering first class customer service and advice, stock replenishment, till operation, merchandising, stock taking and general house keeping. Part-time position whilst at school and studying 'A' levels Delivering first class customer service and advice, stock replenishment, till operation, merchandising, stock taking and general house keeping.



Kings Dominion

• United States
• Entertainment Providers
• 200 - 300 Employee

• Assistant Supervisor

  • May 2003 - Sep 2003

  Awarded: 'Assistant Supervisor of the Year'​ Seasonal position whilst at university. Responsible for the day-to-day operations of all aspects of retail within the 'Nickelodeon'​ area of the park Also worked for Paramount's Kings Dominion the season before as a cashier lead in 'The Grove' area of the park before asked to return as a supervisor for the following season. Awarded: 'Assistant Supervisor of the Year'​ Seasonal position whilst at university. Responsible for the day-to-day operations of all aspects of retail within the 'Nickelodeon'​ area of the park Also worked for Paramount's Kings Dominion the season before as a cashier lead in 'The Grove' area of the park before asked to return as a supervisor for the following season.