Experience

Credit Control, LLC.

• United States
• Financial Services
• 100 - 200 Employee

• Executive Vice President

  • Aug 2021 - Present



Bank of America

• United States
• Banking
• 700 & Above Employee

• Senior Vice President- Senior Group Operation Manager

  • Jan 2012 - Jul 2021

  Rockport, Maine Proudly led a team responsible for 37 vendors covering our 3p collection agencies, vehicle repossession network and non-contact (data) vendors. Accountable for quick remediation of control, compliance and regulatory items while managing to annual recovery and loss plans. Led in 2019 our successful build out of our third party email program along with talented individuals to ensure program met all internal control and compliance standards. 2012 to 2015 Had direct… Show more Proudly led a team responsible for 37 vendors covering our 3p collection agencies, vehicle repossession network and non-contact (data) vendors. Accountable for quick remediation of control, compliance and regulatory items while managing to annual recovery and loss plans. Led in 2019 our successful build out of our third party email program along with talented individuals to ensure program met all internal control and compliance standards. 2012 to 2015 Had direct responsibility for over 175 consumer counseling agencies and 35 non-contact vendors. Lead a team of project, operation, and relationship managers that work closely with each 3rd party organization. Broader responsibility is to build successful relationships with internal stakeholders and external organization leaders with a focus on overall controls and performance objectives. Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Customer Assistance Site Leader

  • 2007 - 2011

  Buffalo/Niagara, New York Area Managed the efforts of 400+ associates with direct responsibility for the overall loss and delinquency results for the site. Additional responsibility included hiring, training, coaching and development of management team.