Experience

West Lancashire Borough Council

• United Kingdom
• Government Administration
• 100 - 200 Employee

• Neighbourhood Team Leader

  • May 2016 - Present

  I am a Neighbourhood Team Leader in a very busy Tenancy Services Team, which consists of 8 Neighbourhood Officers and 2 Furnished Tenancy Officers. I am responsible for the teams performance across the Tenancy Management Service such as, Anti-Social Behaviour, Successions, Left in Possessions and any other tenancy related issues. I support the team and provide them with direction on any tenancy issues. I am responsible for producing Policy and Procedures to make the service streamlined for a customer focus and I work with partner agencies such as the Police and Lancashire Fire Service to make sure our communities are safe for our residents. Show less



Liverpool City Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Youth Worker Range 2

  • Mar 2007 - Jan 2018

  Responsibilities: • Managing Youth Projects • Managing Range 1 Youth workers and Volunteers • Working with young people aged 13-19 • Delivering projects i.e. Gun & Knife crime, cookery • Working with external agencies to deliver projects i.e. Young Addaction Responsibilities: • Managing Youth Projects • Managing Range 1 Youth workers and Volunteers • Working with young people aged 13-19 • Delivering projects i.e. Gun & Knife crime, cookery • Working with external agencies to deliver projects i.e. Young Addaction



Knowsley Housing Trust (KHT)

• Housing Officer

  • May 2015 - May 2016

  Responsibilities: • Supporting tenants to help sustain tenancies• Attend Child Protection Meetings and deal with external agencies on a regular basis• Tenancy checks• Property Pool Plus visits• Neighbourhood Walkabouts with external agencies and elected members• Dealing with neighbour disputes• Dealing with environmental ASB

• Senior Housing Officer (12 month secondment)

  • May 2014 - May 2015

  Responsibilities:• Front line management• Policy & Procedure review• Budget control• Process mapping & streamlining procedures• Project management• Dealing with complaints• Implementing and monitoring KPI’s• Neighbourhood Planning• Change Management

• Housing Officer

  • Apr 2011 - May 2014

  As Above (Present Position)

• Former Tenant Arrears Officer

  • Apr 2008 - Apr 2011

  • Collecting unpaid debt to the Trust i.e. rent arrears, court costs, Housing Benefit reclaims• Policy and Procedure review.



Intrum Justitia Ltd debt collection agency

• Liverpool, United Kingdom

• Team Manager

  • Jun 2001 - Mar 2003

  Responsibilities  Managing a team of 14 Telephone Negotiators in a call centre to collect debt for industries such as Telecommunications, Banking, Catalogues.  Coaching and Mentoring staff to increase cash collections  Implementing and monitoring KPI’s  Appraisals  Top collections team 6 months in an row Responsibilities  Managing a team of 14 Telephone Negotiators in a call centre to collect debt for industries such as Telecommunications, Banking, Catalogues.  Coaching and Mentoring staff to increase cash collections  Implementing and monitoring KPI’s  Appraisals  Top collections team 6 months in an row